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Phillips go gear will not charge up now. it only turns on when linked to pc but does not charge or show up on the pc. It gives a battery low on display but nothing else functions. i have tried the sort reset which does nothing

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  • Rens24 Apr 14, 2008

    My dad has the 2gb GoGear player and at first, when you plugged it into the computer it would just give you the battery screen saying it didn't have enough juice to connect. So then I had to find the AC charger (guess what, couldn't find it). I ended up using a Kodak digital camera AC charger of the same specs. Now, I have charged it for the recommended 4 hours and I at least don't get the battery screen when I plug it in, but it won't boot past the Phillips splash-screen. I can hear the HDD making a clicking-like noise accompanied by a constant very-very high pitched electronic noise every 2 or 3 seconds like the lens is re-aligning or searching or thinking or something. It repeats the clicking noise precisely 9 times before all the noise ends and the Phillips splash-screen remains on screen until you do the Play+ Volume (+) key sequence to turn off the unit. I have no other ideas as to how to solve this unless I find one on a tech support site. I think this is a matter of a hard-drive failure. I also didn't mention that this was price-reduced refurbished unit that has a sticker with a new serial number on the back. My dad has been using this occasionally for about a year and it has worked fine until now.

  • rzimme3 Jun 26, 2008

    same exact problem. my gogear will not turn on unless i have it connected to the pc. battery icon says it is charging but when disconnected it shuts off and will not turn on.

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Just let it charge and after 4 hours it will work again

Posted on May 09, 2009

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I bought Transcend MP860 last month. when i start charging thru PC it shows the message charging error insufficient voltage.When I finish charging it fully until it displays the message and start playing...


This is a common problem with these players (first link). My MP860 failed in this way (insufficient voltage etc message)
I made a rig with laboratory PSU (several amp output) connected to USB socket and I know that that the problem has nothing to do with voltage (voltage was stable 5V - tested also higher up to 5.5V)
For a while a trick with holding the volume up button worked for me. (see second link) But once I discharged the battery to a too low level and the trick did not work anymore.
My conclusion is that that message indicates Li-ion battery degradation and charger circuit/FW declines to charge it showing misleading message. (battery made by Foxlink)
I tore my the player open and rigged charge circuit and get it working again. Photo: http://farm6.static.flickr.com/5063/5683361395_d59bef8142_b.jpg
Few suggestions: 1. Never allow the battery to be fully discharged. Charge at any opportunity you have. 2. Once you get the Insufficient input voltage message try trick with holding volume adjustment. 3. If 1., 2. failed rip it open and make charging circuit or replace battery. 4. Do not buy Transcend MP3 players. (?)
http://ec.transcendusa.com/forum/viewtitle.asp?BoardID=42&TitleID=915&Page=1
http://www.mouthshut.com/review/Transcend-MP-860-rnlstlqtln

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1 Answer

I charge the MP3 player and it still shows "low battery" message.


There is a trick to charging the battery in these small mp3 players. It won't charge if it is turned on, and it won't charges if it's turned off. Here's what to do...
1. plug the player into your USB port. or wall charger
2. switch the player on using the mechanical switch (on the side)
3. turn it off by either holding down the play button, or selecting "System" from the menu
4. The screen will go black and the battery will begin charging.
That is if the battery is still chargeable after all this time. The battery may well require replacing.

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1 Answer

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I have a phillips go gear 8 MGB.numbers on inside of mp3 is 4901v3.68 and sstm12 080929 . I have tried reset & charging it but nothing will make it turn on. I spent alot of money on this thing for it to work a short period of time.What can I do???????????

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dont purchase that type of mobiles...... u had better to purchase nokia, lg , mobiles.. thank u

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you over charg3d it which mean you kill3d the battery.

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maybe when u insert the usb in the pc u just get it with out ejecting the usb because if not it has virus maybe ur pc is not protected i encouter that problem it did not on and play...

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Phillips GoGear SA5125/37 wont power up


The freezing at 87% suggests hardware malfunction, but you can try all of the "soft" fixes to be sure -

Triple Reset for GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player.

Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

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2 Answers

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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1 Answer

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Make sure the GoGear is disconnected from the computer first. Hold in the volume + button, and continue to hold the volume + button as you reconnect the GoGear to the PC. Once connected, after continuing to hold the volume + button for up to 60 seconds, Windows will go into recovery mode and resuscitate the GoGear.

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