Question about Toshiba TEC B-472 Thermal Label Printer

1 Answer

How to say to the priter we don´t use ribbon

I allways get the error:
Ribbon Error
but i want to use thermical direct,.. whitout ribbon.
how can a i change that?

thanks

Posted by on

  • HM-MBF Apr 03, 2008

    I have the same problem with TEC B-472.

    Print Method: Direct Thermal.

    I am not using the ribbon paper, but I got the ribbon error.

    When trying to print or feed.

  • anonymousffs Mar 24, 2009

    Exact same problem. The given solution is not helpful, it just parrots the manuals. The error occurs even when test printing from the printer's front panel.

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If you are printing in direct thermal mode (without a ribbon):
· Check your software settings and make sure that the print type is 'direct thermal'. If your software package requires the use of a Windows driver, also make sure that the driver is set for direct thermal printing.
If you are printing in thermal transfer mode (with a ribbon):
· Check your software settings and make sure that the print type is 'thermal transfer'. If your software package requires the use of a Windows driver, also make sure that the driver is set for thermal
transfer printing.

Check to see if there is any dirt on the ribbon spindle gears or on the ribbon motors. For the latter
you will need to remove the electronics cover. If there is dirt in either of these areas, try vacuuming around the motors and/or the spindles to remove as much of the dirt as possible.

Posted on May 16, 2008

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