Question about Tomtom ONE GPS Receiver

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My daughter went to update her tomtom gps but her card was corrupted. She did back up the update first but even that comes up with a message saying it is corrupt. we have tried deleting and then reloading everything but nothing works, her gps is not even 1 year old

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I think there's a 1 year warranty on the tomtom 3rd, even more on the tomtom one..

Posted on Mar 18, 2008

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When turn On can get the screen showing the GPS connected to Computer when not connected ,On Battery only, get red cross flashing


If your TomTom shows a red cross, it means the device is not able to load the software to be able to operate. Some devices have this software on a SD-card, some have it stored on an internal memory.
If there was a SD-card in your TomTom, I would suggest to put it back. If there is a empty SD-slot on your device, it could be you lost your SD-card, but some TomTom devices have an internal memory AND a SD-slot for memory extension, so if you have an empty cardslot it doesn't necessarily mean there has to be a card in it.

When you never saw a SD-card, probably some data went corrupt on the internal memory. When you have a SD-card, probably some data got corrupted on the SD-card.

To repair the software, you need to connect your GPS to your PC or Mac with a USB cable.
You also need the program TomTom HOME. You can download it for free on the TomTom website.
With TomTom HOME you can update the operating system of your device for free (map updates are nor free).

Try updating, and see if your device works again.

If this doesn't work, post it here.

May 14, 2015 | Tomtom GPS Devices

1 Answer

Message on my TomTom GO 920 screen, you can not use this map on this device


It appears that the map (validation/activation) has been lost / corrupted (damaged)... or the map hasn't been activated, or is not compatible with the navigation software installed on that GPS.

If the map file/data simply was corrupted, consider using your PC's Disk Utilities (or CheckDisk) to restore/fix the disk (or SD card). If you have a back-up copy of it, consider restoring it from backup.
If your TomTom GPS is new / still under warranty, contact TomTom support to have them activate it for you.

Sep 04, 2012 | Tomtom GO 920 GPS Receiver

1 Answer

Was working fine this morning, then went to use it this afternoon and now when its loading up it shows a picture of the card coming out the bottom, then gets a red cross through it, or it comes onto the...


This is most likely dealing with the gps not being able to read the sd card. Try taking it out and cleaning off the gold connectors, and blowing into the slot where the memory stick goes. Then put it back in and turn the gps on. If it still doesn't work, then this means that the software on your gps system is corrupted and unreadable. You will need to update it/re-install the software on it. To do that, you can download this software which will automatically search for the latest updates: http://www.tomtom.com/services/service.php?id=16&tab=87

Oct 27, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

I was doing an upgrade on by tomtom GO 730 for


We went onto tomtom help line and they helped us sort the problem

Oct 05, 2009 | Tomtom GO GPS Receiver

1 Answer

Last june we tried to update our tomtom that was


If you have an SD card installed then
Remove the SD card from the tomtom

Try the hard reset.
Push a Paper clip in the tiny hole by the card slot.
Push it in firmly whilst the unit is powered up (not too hard) for about 3 seconds then release.

You may have to power down and then up again and even hold down the power button a little longer the first time you do this.

That would normally reset the tomtom.

If it does then get the latest version of TOMTOM HOME
Install it and run the program.

Now with your GPS tunred off connect it to your computer via a short USB lead.

TTH will now start up and from there you can update the tomtom itself.

If you are getting a red cross whilst bootng the GPS then
The card may need to be formatted properly first or re-formatted.

Formatting is better done in a card reader.

There are differing views but this method has always worked for me.
Insert the card in the reader,. Using my computer or windows explorer

right click on it and select format
select FAT32 as the files system

Now connect the tomtom to the pc but don't let tomtom home run.
Exit TomTom Home if need be.

You now need to select your tom tom which will also show as a drive and may even show its own special icon.

In windows explorer select tools then folder options.
Click view and tick the box for "show hidden files and folders"
It may warn you but you can ignore it.
then just copy ALL the files from the tom tom to your sd card.

DO NOT USE CUT AND PASTE !

Sep 09, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

No maps


You probably have a directory on your Storage Card called \Storage Card\My Documents\Map_Name

copy the Map_Name folder to the root of your Storage Card

so you have \Storage Card\Map_Name

restart TomTom and it should pick up the map back. if this didnt work then probably the card directory where the map is stored may corrupt or unreadable try reinstalling the map
at least this has worked in many tomtom one’s
And one xl’s that i have tried,
First of all connect your tomtom to your computer.
making sure your online,Go to log on.
if you’ve not created an account create one now.
If you’ve had to create an account restart tomtom home.

You should have the tomtom home screen in front of you,
Now even if tomtom home is showing you logged in, ignore
this click your email adderss in the top right hand side of the screen
and log in again and click continue.
Then click Device/disconnect device.
Now your tomtom will update itself and your maps will be restored
please let me Know if this has worked for you.hope this helps pls apprecite by rating as fixyaa thanks and Godbless

Nov 23, 2008 | Tomtom GO 300 GPS Receiver

1 Answer

TomTom Go300


If you follow the instructions on the Tom Tom support site - It states

1) First download TomTom HOME version 1
it will update the boot code on the card
2) Install TomTom Home Version 2

Aug 25, 2008 | Tomtom GO 300 GPS Receiver

1 Answer

UPDATING RED X ON CARD


Tomtom GO 910 GPS Receiver flashing white X in a red circle
I discovered that there was a file on the 910 called CLMDATA which was corrupt. When I deleted this in Windows explorer, the unit started up and worked OK. This file is recreated when the unit starts up.

Mar 13, 2008 | Tomtom GO 300 GPS Receiver

1 Answer

Tomtom 300 software update deleted my maps


Hi Albert. Theres lots of data on the card besides the map that your tomtom needs in order for it to work. Theres really no solution can be offered as unfortunatly something has happened to the data on your card and something is either missing or corrupted. Exactly what would need to be investigated and its not really within the scope of doing so on this forum. Without any judgement to you or anyone else can I warn all other tomtom users ..... BACK UP YOUR SD CARD TO YOUR COMPUTER before you attempt any "update" to your tomtom. If you have made a backup Albert then I suggest you reload the backup onto your card and everything should work again. Fingers crossed. You might need to do a hard reset by pressing the reset button underneath your tomtom with a paper clip through the reset hole. Good luck.

Dec 29, 2007 | Tomtom GO 300 GPS Receiver

1 Answer

TomTom One Europe


What is happening is your map updates are being copied onto your memory card without overwriting the old maps hence you are running out of memory.

In the tomtom home browser you should be able to delete your old map before installing the new one. Make sure you have a back up of the map card before you try this though so you can reinstall if something goes wrong.

Also have you replaced the voice prompts on your tomtom? The voice files take up a lot of memory so if you have put new ones one without removing the old ones you will be wasting memory.

There is one window in TThome that lists eveything installed on yuor card so have a good look at this and see what you can get rid of.

Oct 30, 2007 | Tomtom One Europe v2 GPS Receiver

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