Question about HP Photosmart 3210 Printer

3 Answers

Wont print in black.

Prints in other colours OK. Have tried three new cartridges. Won't print black text or lines. Problem occurred switching back and forth between fast draft mode and normal. Prints colors fine, but black text comes out thin brownish. Black items in photos are printed black, however. Swapped black cartridge, no change seen.

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  • Anonymous Apr 03, 2008

    same problem black ink low replaced with hp cartridge and thin brown print no black at all. got another black cartridge and same problem printer will not align etc. hp won't help out from under warranty.

  • KLPhillips Jun 01, 2008

    same problem.

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3 Answers

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I suggest you first verify activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow ink thru the PRINTHEAD NOZZLES. You many need to place a damp cloth under the printhead to help 'wet' the nozzle plate in an effort to remove residual black ink buildup...you can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
You should also check the permanent built-in PRINTHEAD electrical performance inside this legacy printer model (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges):
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Jul 26, 2013

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Look at posts on "black ink problem" entered towards end of 2008.

You may have a blockage in the (remarkably lengthy) black ink feeder system: very many people, including me, have reported this problem, which clearly results from a design fault in the 3210 (which HP will not acknowledge, although they have discontinued the model).

The solution for me was to force the blockage out, a brutal, messy and time-consuming process which you will not find in the manuals, but is amongst the 9 suggestions in "black ink problem".

I've bought a Canon. Good luck.

Posted on Jan 07, 2009

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Hi,

check the ink level of the color cartridges also. because to print in black it will use some color also.

if everything is ok try this

> unplug the usb cable from the printer
> click on "start-->control panel--> printers and faxes".
> select all the printer icons which is related to your priter and delete it.
> once that is done, plug the usb cable back to the printer.
> wait for few minutes while it installs the driver automatically.
> if done, try printing in black from varius applications like notepad, wordpad, ms word etc.
> if o go, you may have to service the unit as you have already tried with 3 different black cartridges.

thanks and regards
agnel

Posted on Mar 17, 2008

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