When I go to turn on my caplio r7, the lens won't open out. It makes a whirring sound & then turns itself off. It's never been dropped or handled roughly & is less than 12 months old. I have tried it with 2 fully charged batteries with the same result from each.
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Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.
Possible error in the processor on the main board within the camera. remove the battery, memory card and tap to see if there is any dirt or sand within the camera. Now reset the battery and switch on as you tap the camera with the lens hood on your palm. if this wont reset the camera needs to be opened up to check within for failure of circuit or a possible mechanical jamming of the lens drive.
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
This is a known problem, they wont easily admit it but we had 2 R6's and an R7 with the exact same issue. If you look on ricoh site they had a firmware patch for the R6 to try and fix this issue but it dis not work.
Lady at ricoh UK admitted there is a design fault with the Ricoh R6 and R7 and she sent me an R8 which has a whole new redesigned mechanism.
Dont let them sell you useless kit, get a replacement free of charge or complain.
Yjis is a lens mechanism failure
May be dust getting in or a bump[I appreciate you are not aware of doing so]
Try and see if the vacuum nozzle will suck out any grit thar may have got in.
Failing that there us nothing more for you to do
Except throw your self onto the mercy of of the customer support line at Ricoh