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Optical drive won't detect CDs but will detect DVDs

Hi,
I've got a Toshiba Satellite PSAANA with Vista Home premium (32 bit). The CD/DVD won't detect any CDs anymore. I would put in the CD, it attempts to read it but it spits out the CD and comes up with a "Please Insert a Disk into drive D:\" message. However, it will recognise any DVD. I can see the drive in Explorer.

I've tried uninstalling the firmware and re-installing will still no success. Any help would be much appreciated.

Thanks in advance.

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  • 1 more comment 
  • anguyen Mar 17, 2008

    Thanks map9966, but I've tried that with no success :( I'm starting to believe the something is wrong with the lens. Using System Restore, I returned the system back to a time when I knew the optical drive worked. Still no success. This strongly suggest to me the lens is capult.

    Cheers

  • liz strausser Aug 15, 2008

    same thing won't recognize cd keeps telling me to insert disc into drive tried system restore, rollback drivers, everything everyone else did. please help

  • Anonymous Jan 16, 2009

    Same exact problem. have Sony Q58 cd drive.

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  • Master
  • 2,351 Answers

This is another Vista issue that Microsoft has not fixed.
I have noticed alot of these includes the Optical drives.
So try this. It works for most people running Vista.
You need to edit your registry.

Click the Start button, click run, type in the window regedit than click OK
Close any opened Keys.
Open HKEY_LOCAL_MACHINE; than open SYSTEM; next open CURRENTCONTROLSET; than open CONTROL; than open CLASS & find
{4D36E965-E325-11CE-BFC1-08002BE10318} listed in the right half of the window right click on LOWERFILTERS & left click delete, then right click on UPPERFILTERS & left click delete.
Exit the registry, and reboot the laptop.
Hope this has helped.

Good Luck & kind Regards.
& please vote.

Posted on Mar 17, 2008

  • Mike Peluso
    Mike Peluso Mar 17, 2008

    That is a bummer. What ever happend to get what you pay for?

×

2 Suggested Answers

IB4G2008
  • 3587 Answers

SOURCE: Laptop CD/DVD drive won't detect CDs but will detect DVDs

sure..go to my computer..and see what disks are there?

if there are none, go to control panel, system device manager, and look at dvd drives and see that there is no marks on it(meaning that it's installed)

if not, remove that drive, click on actions/scan for hardware change, and go

you may need the install vista disk to make that happen, but that's unusual.

check for printer drivers here

Posted on Mar 16, 2008

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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check for printer drivers here

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