Question about Dell 962 Photo All-In-One InkJet Printer

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2nd request - Dell 962 All-in-one Printer - from glass top

I am not able to scan or copy anything on my Printer. I am able to print or scan anything from a file with no problems. The color and black & white mode work just fine. But when I scan or copy something from the glass top, it comes out all black with vertical gray lines. The scanned or copied material is barely visable through the black. I would appreciate any help. Thanks

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  • Anonymous Mar 25, 2014

    Queue is cleared, printer is hooked up, printer icon is "gray" instead of black. When I turn the printer on, paper just continually streams out with one line of symbols printed at the top.

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Ok..start by removing the printer from your printer panel.

then go here for fresh drivers(not the CD version)

reinstall

hook up printer

see how it works

Posted on Mar 17, 2008

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