My computer freezes every time I use my camera. What can I do?
if a camera freezes after a few seconds, it is related to the USB
chipset you are running. Some chipsets do not have enough bandwidth to
support a camera. Make sure you are plugging the camera directly into
the computer while testing and unplug any other USB devices you may
have except a keyboard or a mouse.
To resolve the issue, we recommend using the USB troubleshooting steps detailed in Troubleshooting USB Issues
you have the same issue but do not have the USB chipsets discussed in
the document, please make sure you have the latest version of the
Logitech camera software
AND the latest version of DirectX
may also want to slow down the hardware acceleration. To do this, right
click on the desktop and choose Properties. Click on
Advanced/troubleshoot. Lower the hardware acceleration, apply any
changes and try the camera again.
If you are running Windows XP,
please make sure you have the latest sound card, video card and Windows
XP updates. You can get the sound card and video card updates from the
card manufacturers or PC manufacturers web site. You can get the
Windows XP updates from Microsoft
With the release of any new operating system, we suggest that you check
for updates to the operating system and hardware drivers. These updates
can resolve many video streaming issues.