Question about Saeco Incanto Classic Espresso Machine

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Brand new Incanto Classic bought online, not working after 1 month

Hi, I bought a new silver Incanto Classic from 1800myjuicer.com in January. It worked fine for the first couple of weeks, and then the pump started humming when I would froth milk. Now, when I turn the machine on, the coffee lights just keep flashing, and the water light as well. Coffee won't brew and no steam comes out of the wand. The top gets hot (cup warmer) but that's it. I have a $1000 machine sitting here, but with it not working I'm having to go back to Starbucks every morning!!! Thanks for any assistance.

Tracy

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First, machine should be under warrantee- check with 1800myjuicer.com
Sounds also like you have blockage in the steam wand- every time you froth milk, you should let some water come out- to prevent clogging. Try first inserting a pin into steam want ( machine turned off) to see if that alleviates the problem. Also contact
Saeco USA Inc.at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : outlet@saeco-usa.com

Posted on Jun 20, 2008

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