This may be a Windows Media Player-11 related issue - it seems to be affecting multiple mp3 players. Philips' mp3 players, for instance, have been exhibiting symptoms from both the player and the computer when they are plugged into a machine running Windows Media Player 11.
If the firmware fails to resolve the issue, you may have a more serious hardware problem.
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If the recharageable battery is more than 3 - 4 years old then the battery could be worn out.Rechargeable batteries have a finite number of charge and discharge cycles andwill lose their charge capacity over time, i.e. won't charge to 100% andgradually the charge reduces until the battery won't charge up at all. OR Thebattery shows a 100% charge but when the adapter is disconnected the batterydrops off to zero capacity in a very short time. If the battery drops to anunacceptable charge level then the battery needs to be replaced.
Check and see if you have a loose charge port on the V-Touch, or it could be a short in the cord. Try and plug it into a computer and see if it will come on. If not try using different USB ports on the computer (some work better than others.) if that does not work I would try a wall socket. You can get a USB to wall socket plug from almost any I-pod or I-phone. Droid and Android also it. If you still have no luck you could send it back to Visual Land for them to fix. If your warranty is still valid, they will fix it for free. Hope this helped.
Because of e-ink screen technology the reader will display last page even if the unit is not charges it may display "full". Try this:
1. Connect the reader to the PC and check if a redlight comes up 2. If there is no light, hit the reset at the bottom for 3 seconds, the light should come on now. 3. Leave the unit charging for about 15-30 minutes 4. Unplug the unit and see if its operational now, if not you can try the reset again and the slide the power switch
format the player from the player ( set-system menu) not from the computer. pull the battery from the player and leave it out for 15 minutes.
reboot your computer. put the battery back in the player.
plug it into the usb port on the computer. worked for me