Question about SanDisk Sansa View 8GB MP3 Player - Black

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Not recognizing device

I read your other responses and although mine is similar I have an additional issue. When I plug in my SanDisk, it will charge, but isn't recognized by my computer. I went to uninstall it, but it doesn't even show up in the Device Manager. Any suggestions?

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  • Tom_M7 May 26, 2008

    I use Vusta & Windows Media Player(WMP) 11. Sometimes the computer makes a sound and the system tray shows that a device search is happening. But neither the windows explorer or WMP recognize the mp3.

  • Jean Sintulaire May 11, 2010

    What version of windows do you have? What version of windows media player? When you plug in your device, does your computer make any sounds like something is connected?

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  • 758 Answers

Please make sure you have the latest version of Windows media player and contact me for addtional helps if needed...
Thank You
Computerrep

Posted on Mar 21, 2008

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My sansa clip is frozen on the blue flower


One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.
MP3 Player Freezes

Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

1. Use the above steps to perform a hard reset.

2. Turn the player back on, and slide the "Power" button upward.

3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

If your device doesn't reset, and the computer doesn't recognize it, contact SanDisk for additional assistance. Or, you can attempt to repair the device yourself.
Repairing Internal Components

If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

1. Shut off the device.

2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

4. Remove the ribbon cable from the faceplate.

5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.

References

Fixya.com, http://www.fixya.com/support/t4267400-sandisk_fuze_4gb_locked_lights_will_not

SanDisk, http://www.sandisk.com/products/sansa-music-and-video-players/sandisk-sansa-fuze

Jul 18, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa c250 won't charge properly. Initially when I bought it, I used it with a Windows XP PC, no sweat. That computer died and I began charging it with an OSX instead. It worked for a while, but after a...


I had a similar problem. My Sansa c250 would charge, when plugged into the computer. It would read that it was writing but the computer did not recognized that the Sansa c250 was connected. I switched to a different USB port and got the same results. I then realized that the two ports I was using were 1.0 port and idmedeatly when inserted in the 2.0 port it began charging and the computer recongized the Sansa c250. I know this won't solve every charging problem one may have. Changing the battery would be easier in some cases. Especially if they were sold like the AA or AAA.

Jun 08, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

My computer does not see my device in mtp mode...


http://www.fixya.com/support/t1629467-computer_wont_recognize_sansa_fuze, solution is here

May 30, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

I have a sansa e260 and it connects and charges on computer and program can be located but computer is not reading that it is connected so can't sync it. Can you help? Thanks. Michele


I found another complaint similar to mine and someone had posted a solution, which also worked on my daughter's Sansa e 260.
I went to settings, then usb mode and selected MSC instead of MTP and computer instantly recognized the hardware and I could sync her music for her! Can't remember name of person who'd posted solution, but thanks heaps!

Sep 14, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

My sandisk c240 charges when plugged in but fails to be recognized on the computer


There is quite possibly a problem with the USB cable or the USB port on the computer, but try this shortcut force to force the computer to recognize the Mp3 player: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Jun 23, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

Sansa SanDisk e250-Issues...Windows Vista Not recognizing


What I would recommend you to do is to make sure that your device is under MTP mode instead of MSC...to do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do that..open up your windows media player...click on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the case..click on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

Mar 25, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

SanDisk Sansa e260 MP3


there isn't a ic where you are talking about on my same device on the same exact device and mine doesn't have it i'm sorry for the inconvenince.

Dec 19, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Interupted download after reformat... frozen.


I had a similar problem, although mine kept saying my mp3 wouldn't take subscription music. I just don't use wmp. I have set up so my music downloads to a music folder and then just copy files to my e drive.

Dec 13, 2007 | SanDisk Sansa m250 MP3 Player

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