Canon PowerShot S2 IS Digital Camera Logo
Posted on Apr 05, 2010
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Getting e18 code, lense is stuck out will not power into photo mode but will view

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  • Master 11,967 Answers
  • Posted on Apr 06, 2010
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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

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Related Questions:

0helpful
2answers

The screen won't come on for viewing and the lens won't retrack, it also started popping up with E18

That is shutter error code. I am sorry to tell you have to buy a new camera, it would be to expensive to replace.
3helpful
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Camera powered on, lenses extended, then got an E18 error message. Won't take pics, lenses won't retract. Tried charging battery, no difference. Powers up, powers off, that's it.

Canon E18 error happens when the lens gets stuck while trying to extend.

There is a step-by-step tutorial (with pictures) for fixing this yourself on this website, which is too long to re-post here.

You can also try tapping the USB port lightly against a hard surface, and using compressed air to blow out the area between the camera body and the lens turret.

If you can't fix it yourself and decide to send the camera back for repair, be warned that Canon has horrible customer support and response time. You might want to consider replacing the camera instead.
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Lens open can not shut down E18

Sometimes it just gets stuck - With the camera on go to the view mode and give it a little jiggle with your thumb and finger. Also - a can of compressed air can loosen up what ever might be stuck in there.
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Lense was stuck out did what toothy said now the lense is stuck i

Hi!

Please follow the troubleshooting given below to resolve the issue:
(a) Turn off the Camera and remove the Battery then press and hold the power button for 30 seconds.
(b) Then, reinsert the Battery and turn the Camera ON. Please make sure that the Battery is fully charged.
(c) Next, press and hold the Reset button for 30 seconds located above the DC-in jack on the Camera using a sharp pointed object.

If the Camera doesn't operate normally even after performing all the above mentioned steps then service will be required.
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Lensis not coming out

If you turn it on in photo review mode the lense will not open so turn it on in photo capture mode or if dirt gets caught in the lense it would jamm it shut so try to clean it, or if the lense is dented it would jamm, or if at one time the lense tried to open indide a case or in a position where the lense was blocked the motor mioght have burned out or the gear that pushes the lense out might have broken, in the case of the last three answers then a specialist might be able to fix it , or you might need a new camera, (i reccomend a fujifilm)
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Canon G7 lense does not extend fully but it is NOT e18

Maybe lens needs adjustment. The info on this page may help. Copy and paste this link for more info.


http://www.fixya.com/PostAnswer.aspx?thid=1841738&prdid=447928&ctgid=67
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Canon PowerShot S2 IS Digital... E18 Problem

The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
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Lens is stuck open/extended

Im having the same problems with mine, I can view my pictures, but the lenses is stuck out, beeps a few times and then I get the E18 error. I tried everything at http://www.e18error.com/repair.html but still no luck, ready to take it apart and see what is stuck
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CANNON A520 POWER SHOT DIGITAL CAMERA

Tab on the camera. E18 is a stuck lens. This is common on this camera. I'm not saying this will fix it, but don't break it.
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1answer

E18 Problem with Sony Cyber-Shot DSC-H1 Digital Camera

it is due to the friction in the lense movement. your camera needs repairs.
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