Question about EliteGroup KM400-M2 V1.0 Motherboard

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Elite group no sound

I bought an elitegroup motherboard ge force 6100sm-m2 nvibidia mcp616 I cannot get the sound to come through... please help asap I need to get this comp together and called the store i bought it at and no one could help

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Please download the latest software drivers for your integrated sound card.
Create a folder on your desktop & name it, Realtek HD Audio.
Click the link listed below & scroll down the page till you see Realtek HD Audio Driver. Realse date, 2007/12/05

http://www.ecsusa.com/ECSWebSite/Products/ProductsDetail.aspx?detailid=820&DetailName=Driver&MenuID=7&LanID=9
Click USA download button & save the file in the folder you created. This files name; GeForce6100SM-M2_V1.0A.zip.
Is compressed. You can use windows to uncompress the file or you can download a program called WinZip for free. 45 day use only.
http://www.download.com/WinZip-Self-Extractor/3000-2250_4-10003166.html?tag=similar

After the software is uncompressed run the setup.exe
Re-start your system. Check your sound function.
If this has failed to fix your no sound problem there are other steps that will need to be checked in order to continue.
1. Open control panel, open Sound and audio devices.
Clcik the Audio tab. Make a note of what is listed under, Default device:
2. Click the Voice tab. Check under Default device.
The two shoud have the same name.
3. If nothing was listed in either, (included the info back here).
4. Close the audio software window. Leave control panel open.
5. Open the System icon.
6. System Properties will open, click the hardware tab, click the device manager button.
7. Scroll down till you see Sound, video and game controller.
8. Click the + sign to open.
9. Do you see a yellow ! point?

If you did see a yellow ! point. We know the correct driver is installed & should be working. There for the integrated sound chip is defective. Your board should still be under warranty.
Not sure about ESC's warranty time line.
You can submitt a request for Technical Support by clicking on the link:
http://www.ecsusa.com/ECSWebSite/Support/TechnicalSupport.aspx?MenuID=19&LanID=9

Or you can call EliteGroup 510-226-7333 9am to 6pm PST

Good Luck & kind Regards.
& please vote.

Posted on Mar 17, 2008

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