Question about Microsoft Xbox 360 Console

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Purple screen - that reads update failed

It will tell me to update the xbox but when i do this purlpe screen comes on & says update failed, & I tried to put another game in (an older 1) & it comes up as the same friggin purple screen. please help!

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  • ryos111 Mar 17, 2008

    I have the same problem now i cant even play cds or dvds

  • Travis Whalen
    Travis Whalen Apr 13, 2008

    purple screen pops up when i put in a diffrent disc. its says update failed on my xbox 360

  • Anonymous Jul 04, 2008

    purple screen comes up whether hard drive is in or out

  • Whorse Oct 15, 2008

    I have exactly the same issue, Hard drive is perfect, with all the updates on it. I tried it on another console.

    Is there absolutely any way to get past the Purple screen?

  • Anonymous Apr 09, 2009

    I have the purple screen i sent off for a update disc from microsoft
    but it still comes up with the purple screen . Help Me ! please

  • alsiya May 11, 2010

    Solution Link . . .,



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I finally found out how to fix this! go to this website : and download the torrent. Follow the directions from the second page of this forum: . all you have to do is copy the $systemupdate folder that you need onto a usb drive and plug it into the 360 then turn on your 360. you can find out what number update you need by the number at the botom of the screen or if your like me and dont have those numbers youll have to go back and forth untill it boots up to the right update. make sure your flash drive is cleared out except the $systemupdate folder. go one at a time until it boots up with that update file.

Posted on Oct 01, 2009

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Hi can you please help i'm suffering with the same purple screen i've phoned up xbox support and they said that i have to take it back to where i brought it from,
i was just wondering if any knew how to get rid of the purple screen

Posted on May 31, 2008

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Tools -> folder option -> view -> advanced settings. showing different stlye,so iam not able to see the show hidden file and folder option so kindly please help any one.

Posted on Mar 17, 2008

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Dont waste time with the sync button... there's what you need: Ask all of your friends for games. Then, one by one, put it in the dvd-rom, and wait, one of them will update your xbox and you'll be happy. Iv'e solved the problem with the game Guilty Gear 2 Overture... =) good luck!

Posted on Jan 29, 2010

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After hours of trying to fix the problem myself I found something that worked. Google 360DashUpdates.rar and download it. Then extract the files to your computer. Start with the top one on the list(the one with the largest number which means the newest update) and copy the %SystemUpdate folder to the root of a flash drive or burn it to the root of a CD. Then insert the update date into the system and reboot it. If it is close enough to the update that failed it will ask if you if you want to update. If it does not ask for you to update then try an older update until it asks if you want to update. If you don't have a torrent program and a program to unrar the down then you can get one update to try from Microsoft's website here.

Posted on Oct 18, 2009

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I fixed this same problem by having the disk that the update was on in the 360, then on the purple screen i held the sync button (little round button on front of console) and whilst keeping it pressed in i powered off the console, then whilst still holding sync button i powered on the console, seemed to do the trick

Posted on May 04, 2008

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SoulSlinger to_post_off.gif Mar 27 2009, 08:09 PM Post #7

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I had change of heart, the guys over at 360mods prevailed on me to release this for free.
So for all to see , here is how you fix the update failed error in all cases:

The error seems to happen when the 360 is unable to read from the update source during the update. The only time I have actually seen it occur was when updating from a backup, which is a common cause Ive read about. The other common cause is an onset of RROD during the update. Im not sure what causes the hard drive error. Either way, the solution is simply to supply the 360 with the correct update file either on a CD or a USB stick. Now here's the rub, it has to be the exact same update file as the one that failed. Not a problem since I've made a nice torrent file with all of the updates to date here:


The version number is shown at the bottom of the error screen. PV is for previous version and CV for current version. Just put the file matching the current version (the one you are updating to) on a USB stick, (i.e. E:/$SystemUpdate) put it in your 360, and power up. If you have the right one it will finish updating and boot to the dashboard. Voila.

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