Question about Panasonic KX-FPG376 Plain Paper Thermal transfer Fax

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Sending fax I have our phone service thru earthlink cable and now when i try to send a fax it won't do it. i asked them for help and all they told me was to red their solutions which state this: Using a Fax Machine With EarthLink trueVoice Article ID: 138394 Last modified date: Fri Aug 10 11:17 2007 This article offers some guidance for customers using a fax machine with EarthLink trueVoice. Introduction There is important information that EarthLink trueVoice customers will need in order to use a fax machine over their EarthLink trueVoice line. Using a Fax Machine With EarthLink trueVoice Customers who have a DSL High Speed connnection should continue to use the telephone line that the DSL comes in on for their faxing needs.Fax machines can work with the EarthLink trueVoice service. However, the main factor influencing this is the quality of the your High Speed connection. The better the connection, the greater likelihood of a fax being sent successfully. Connection quality varies from home to home. Even time of day can influence the connection quality. Ways you may further improve faxing experience with EarthLink trueVoice: Reduce the fax machine's baud rate to 9600 Turn off Error Correction Mode (ECM) on the fax machine, if it has this feature. Use *99 function I don't even know how to reduce the baud or turn off ecm. I've looked in the manual and find no results

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Wow. Digital lines are difficult to fax over. Most are still set to use analogue lines.
Those are also very odd changes. Most fax machines no longer even have a setting as low as 9600 baud.
Your fax may not have the ECM mode as changable, may just be built in, but that is not a function you normally would want to turn off. ECM is Error Correction Mode.
This honestly just sounds like a disclaimer to excuse their system's poor fax service.

Posted on Mar 17, 2008

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Faxes fail intermittently or with only one fax number
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  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

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