This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action
Enter your model number (###.########) and you'll see a list of major sub-components with diagrams and parts.
If it neither drains nor spins, the first thing to check is the Lid Switch. This prevents the machine from draining and spinning if the lid is open.
I assume that you cannot hear the motor trying to turn.
Following is a Whirlpool installation and maintenance PDF on top load, direct drive washers. It has a description of how to by-pass the switch.
It also has a troubleshooting guide.
https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf
To bypass the switch, you only have to disconnect the power to the washer, remove the two plastic clips from the console, remove the two screws under the clips, tilt the console back, unplug the switch and using an short piece of insulated wire, jump the two outermost contacts on the connector coming from the console and plug the washer back in.
With the jumper in place, try to re-start the washer.
If it works, the Lid Switch is a relatively inexpensive part.
Testimonial: "Thanks appreciate your help. I couldn't get the console to lift so had to get a repairman. He did exactly what you said to do & it works perfectly. "
I have the same problem but I can hear my engine running it is Kenmore 110.22924101. Any suggestions?
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no it agitated and when it came to draining it stopped and I could not get it to drain even when the lid was closed
no it agitated and stopped when ready to drain.
it has the nos I typed before and type 111 & 39007390
it has the nos I typed before and type 111 & 39007390
it does not spin or drain, but it does agitate
Can you provide the exact Make, Model and Kenmore model number? .......... Kenmore model numbers use the format ###.######## with the first three digits of 110 for Whirlpool manufactured machines......... The model number on top load washers is usually found by lifting the lid and looking above the tub. The Fixya numbers are Stock Numbers. Actual Model Numbers are necessary to correctly diagnose the problem. Will it Spin????? If it will spin but won't drain, it's a different possibility than if it will neither drain NOR spin.
did it fill up and just stop?
washer will not wash
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