Question about Zoom X6 (5590) DSL Modem (55900003)

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Zoom X6 internet light constantly red

Hi. My Zoom X6 internet light is constantly red, all other lights go steady green. I am trying to use it with a wireless laptop (it recognised the router, connected to it ok, but no internet connection). It is not the laptop, as it connected this way before to the internet at other places away from home. Not the line either, as I had an adsl working on a wired computer for years (and still does, though I switched off and disconnected when trying, so it didn't affect the X6 in some way). I followed the setup instructions, with the 10.0.0.2 browser etc, entered ISP details, setup wireess - nothing turns that light green!! please help, thanks.

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The internet light, is usually a blinking green, showing that it's seeing the internet signal. The only reason it's red, is cause there's no net signal..double check the phone line going into the back of your router, and change it if you need to.

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Posted on Mar 16, 2008

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1 Answer

Hello, I keep loosing internet connection, how can I tell if there is a problem with the modem?


try to check the status of the lights on your modem. Try to check the light in globe icon, that is the icon for your Internet status, if is GREEN it mean to say that it has connection. When it turns to RED, check the DSL light if it is in SOLID GREEN, When it blinks try to check it with your Service provider.

May 29, 2011 | Zoom X6 (5590) DSL Modem (55900003)

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I have the Zoom X6 (5590) DSL Modem, trouble using software


You may check the following:

1. Make sure to plug the power cube into a power strip or wall outlet and then plug the power cube's other end into the modem's power (PWR) jack.

2. You should only use the power cube with the Zoom X6. Other power cubes may damage your hardware.

3. Try another wall outlet.

4. Reset the modem. Use a paper clip and insert it into the RESET pinhole in the modem's back panel and press it 3 times. Then turn off the modem for a minute and turn it back on. Check if the power light will turn solid green.

5. Possible defective modem.

Hope this helps! Good luck!

Dec 12, 2009 | Zoom X6 Adsl Modem/router Rohs...

1 Answer

X6 won't pick up DSL


hopefully you haev installed the software first on yoy computer>
turn off the computer. connect the phone line one end to the ethernet port on your computer and the other end to one of the LAN port on the x6.
power up the (power cube shipped with the X6), the Pwr and the WLAN should come on and become steady, the LINK light should blink,
turn on you computer, connect a new phone line between ADSL port and the wall jack, the LINK light should become steady.


please rate the answer if it solved your porblem.
thank you

Sep 09, 2008 | Zoom X6 (5590) DSL Modem (55900003)

1 Answer

Installion of x6


Contacted the company who gave the good advice of changing the DPI settings and also showed us 2 different ways of how to do it. For anyone who has the same problem try right clicking the desktop and click on personalise, adjust font size to default and save,. Alternatively click start, control panel, appearance & themes, change screen resolution, settings, advanced, DPI to normal 96 DPI and save. Thanks for your help we will always check this site if problems in future.

Jun 22, 2008 | Zoom X6 (5590) DSL Modem (55900003)

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you need a ethernet network card, if you want it connected to the x6 directly, or you can get a wireless card for the desktop.
the instruction for setup the x6 is straight forward. but you need to follow it to the letter, otherwise it won't work.


if you need more information please email me at frcs68@hotmail.com

please rate if the answer solved your porblem.
thank you

Jun 15, 2008 | Zoom X6 (5590) DSL Modem (55900003)

1 Answer

INERNET LIGHT STAYS RED


The Internet light changing from green to red means that the connection to the net is unstable. There is a possibility that the device is not configured properly or it already is a problem on the device.

You can try to reset the device and reconfigure it. Just make sure to back up your settings so that you can easily reconfigure your former settings. If that does not work, a firmware upgrade can be done to address this concern.

May 12, 2008 | Zoom X6 (5590) DSL Modem (55900003)

2 Answers

Internet light turned red and won't change back to green


Hi,

If the Internet is red, this may be because of problem with authentication. Please pull the configuration page of modem and check whether the username/password are correct.

Take care

May 12, 2008 | Zoom X6 (5590) DSL Modem (55900003)

1 Answer

Zoom adsl x6


If the Internet light is off it means you are not either authenticated at your provider or your configurations are wrong on the modem. If you go to your command prompt and type ipconfig and check your IP address and your default gateway. The IP address on your default gateway would be your router put that IP address on your browser and should be able to see your modem setting and any error messages that could help resolve your issue

Feb 18, 2008 | Zoom X6 Adsl Modem/router Rohs...

1 Answer

Zoom X6 5990


You should try pinging it to see if you are getting a direct connection?

Dec 26, 2007 | Zoom X6 (5590) DSL Modem (55900003)

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