If your laptop works fine while plugged in but stops working while
unplugged it's likely that either your laptop battery is bad or your laptop is
not charging the battery properly.
Below are steps that can be taken to help identify the cause of this issue.
Leave power plugged in
Make sure the computer has been charging from the power plug for at least two
hours before attempting to unplug it.
Remove and reconnect battery
In some situations the battery can become loose.
Removing it and then put it back into the laptop.
Use a third-party battery utility to determine the total capacity of the
battery. For example, BatteryCare
is a free software utility capable of doing
Replace battery or AC adapter
If your computer is still in warranty we suggest skipping to the next step.
If the above steps have been completed, we suggest replacing the battery in the
computer or AC adapter. In most situations it's a bad battery.
Disconnect accessories plugged into the computer, such
as the printer or mouse, and try restarting it.
Start the computer in "Safe Mode" or use the
"Recovery Console" if your laptop is able to get past the initial
start-up phase when you turn it on, but does not get much further than that.
Doing this will allow you to get to your main screen,
but you will have limited access to certain drivers and start-up programs.
computer repeatedly tapping the f8 key to enter safe mode while the screen is
black once in safe mode where the only things working will be your keyboard and
mouse allowing you to attempt to repair your computer
you could select
the option start at last known configuration that worked this will tell you if
and what file has been corrupted or missing then you will know if its a
hardware issue and
work your way
through the problem
if the problem
still persists f8 back into safe mode you might need to select your operating
system to load into safe mode
you might use the system restore to restore your system to
an earlier time click start all programs accessories system tools you should
see your system restore option if it is a hardware issue the system restore
might not work Manual restore points that you specify
with the System
Configuration utility Installation restore
points that occur before you install a program or a service
you can use the system checkpoints or the
installation restore points to restore your computer's settings to a date when
it operated correctly.
This may also
help determine the cause of the configuration error.
To perform a system restore, follow these steps:
, click Run
type msconfig, and then click OK.
2.On the General
click Launch System Restore
3.Select Restore my computer to
an earlier time
, and then click Next
4.Calendar dates in bold are possible
restore points. Click the most recent one to view system restore
5.Select a system checkpoint or an
installation restore point, and then click Next
6.Close all other programs.
7.To start the system restore, click Next
8.Your computer restarts.
Repeat steps 1 through 8 until you fix your
Run "ScanDisk" and other diagnostic tools to
see if your can computer find what the problem is and repair it on its own, as
the Indiana University's website recommends.