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Depending on the age of the unit you may be looking at a faulty switch. Sometimes the contacts for the cold water solonoid on the switch may be fused shut and therefore you will always get cold water no mater what you select. If hot water is what you need the easy way to do this is select hot water and close the tap for the cold water until needed again.
Hope this helps
I also have a Whirlpool washer/dryer for my condo, although I don't know the model number of mine. I had the same problem -- after it was precisely a year old, suddenly one day the hot and cold started coming out reversed. I was able to fix mine by more or less temporarily fiddling with the water pressure. What I did was one time, when the rinse cycle was running and the washer was filling up with hot water (grrrr...), I completely shut off the valve supplying hot water. So at that point the water stopped filling into the washer, and then I started tinkering with the cold water, twisting the valve off and on a few times. Then BINGO, suddenly the cold water "kicked in" and for the remainder of the rinse cycle, it filled the washer with cold water. I then turned the hot water valve back on, and since then it has been running correctly.
Yes, this is normal. All newer washer have auto temp control fills. This is to meet energy saving requirements. The less hot water used the more energy saved. Most hot settings on washers give out basically lukewarm water. The detergent made today is made to work well with cooler temperature water, so things will still come out clean.
If the washer fills very slowly when you have it on a cold setting the cold water may be shut off behind you washer or possibly the hot and cold are switched. if that is not the problem then you have a relay problem with the machines electrical system.
The water that is coming from the hot water pipes is likely not hot because it cooled down while sitting in the pipes. We had similar issues with hot water not being ready when our appliance needed it. We heard about Redytemp from our plumber. We have yet to have anymore problems with having hot water when needed.
It sounds like you have the hot and cold water lines to the washer reversed.
Try turning off the tap for the hot water then setting the washer to just cold wash and then hot washif you get nothing on the cold and cold water when set to hot they are probably reversed. Typically if the auto-temp control is broken you will only get hot or cold coming out on any setting.
most new washers sense water temp and will try to adj final tub water temp by alternately running cold or hot as needed ..most hot settings are not faucet temp but a predetermined temp so if your hot water is 140 degrees coming in the control will switch the cold on to bring final tub water temp down to preset ..which could be as low as 100 degrees the industry's way of energy conservation