Make sure the files you are copying are in MP3 format. I had the same problem and then I found out that all the files that were on the memory but couldn't be read were on other format than Mp3..many of them were WMA or MPEG4 and so.
I had the same issue and I found that the folder was hidden. I went to My Computer and clicked onto Tools and then Folder Options and then clicked onto the View tab. In the information on the view tab there is a spot where you can check to show all hidden files and you will check this off. You should then be able to see all your songs.
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Not Recognized: Try connecting it to the back of your computer or another computer the back straight
to the motherboard this should be USB 2.0 and see if it will recognize
it as sansa or Drive/removable drive. if it does then download the sansa
and install it. Make sure you disconnect the sansa and connect it when
asked. This will update your sansas firmware and add the Usb Mode. Try
to connect it to your computer at home it should recognize.... link for
download to a flash drive much easier. Make sure USB mode is MSC Recovery Mode may also allow your computer to recognize the sansa lock
your sansa hold in the rec key on the left at the same time push the
menu/power button this will take you to recovery mode then connect to
the computer Start the update software when finished disconnect.... Sync to upload songs to the sansa......Hope this works
If you mean that the songs don't show up on the computer screen, then you probably need to change the USB MODE setting on the Clip. To do this, disconnect the Clip from the computer, then scroll to SETTINGS. Select Settings, then scroll to USB Mode and select it.. (If your Clip is very old it might not have a USB Mode listed under SETTINGS. If this is the case you should update your Clip's Firmware from the sansa website). Older computers recognize the MSC Mode while newer ones should recognize either mode. (except XP Professional doesn't seem to recognize the MTP mode). Songs entered in one mode won't show up on the computer if you're in the other mode. If you mean that the songs aren't showing up on the Clip's own screen then this solution probably won't help. By the way, I've never had any luck with the "auto detect" mode.
What I would recommend you to do is to make sure that your device is under MTP mode instead of MSC...to do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do that..open up your windowsmedia player...click on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the case..click on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you.. Please rate accordingly Thank you Computerrep
In your windowsmedia you will see the device name listed..you have to make sure the device is under MTP mode..then click on the player and you will see all the songs...you can just right click on the songs and delete them..if you dont want the device to sync automatically you can click on sync and then click on the device name and click on sync setting..there you can modify if you want it to sync automatically.. Should you have any questions..let me know.. P.S.Please rate accordingly... Thank You Computerrep
We had the same problem with Windows XP. We found some help on the Sandisk web site. On the device go to the Settings menu, then USB. We changed from AutoDetect to MSC mode and everything is working again. Our computer saw all of the songs on our computer fine. Some of the old songs on the Sansa didn't show up on the detect list in Windows Media Player, but they were still on the device.
Okay... what you do is Hold your zune in you right hand.. open the toilet bowl with your left.. put the zune in the toilet... and then flush it... or if you have not gotten a zune... just throw the $200+ in the toilet instead.. Because i have the same exact problem as these guys and none of their solutions have worked..
two suggestions: put player in msc mode by going to the settings menu and choosing USB mode, then change to MSC then plug in and open the player in My Computer menu if you do not see songs on the player, back out and format player at the drive letter prompt, then add songs either manually, drag and drop to the player (not the music folder!) or sync the songs with windows media player 10 or 11