Logitech Webcam Logo
Posted on Apr 04, 2010
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Logitech Webcam C200 - White stripes in Video Calling

I recently purchased a Logitech Web Cam C200. I installed the camera, and after checking it's configuration I had no problem at all while testing it in windows.
When I start a video call in any software Skype, Messenger, etc I see white stripes over my video. I thought this was caused by corrupted drivers so I deleted all camera files and installed them again and the problem persisted.
I repeat that i find this problem just in video calling software, I shot a short video on Movie Maker and the picture quality was just fine.

Thoughts?


2 Answers

Anonymous

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

President:

An expert whose answer got voted for 500 times.

  • Expert 8,637 Answers
  • Posted on Apr 18, 2010
Anonymous
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

President:

An expert whose answer got voted for 500 times.

Joined: Jan 02, 2009
Answers
8637
Questions
0
Helped
2740114
Points
514

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype

http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/

set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger

http://www.soft32.com/download_30.HTML

set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.

C. Windows Live Messenger:

http://download.live.com/Messenger

After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger:

http://dashboard.aim.com/aim

On the VIM sign-in window click on Edit.
Then click on Settings Enhanced IM.
Next click on Enhanced IM.
Then click on Audio Video.
The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
The audio and camera should function now.
Additional information to use with VIM settings.
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
Conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
Properly. Follow the on-screen prompts.
Notes:
The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
Follow the on-screen prompts.
images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
Picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends.
Hope this helps. Bud

Johnson

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Logitech Master 2,130 Answers
  • Posted on May 04, 2013
Johnson
Logitech Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Dec 03, 2011
Answers
2130
Questions
0
Helped
1072367
Points
2165

1st You download Webcam Driver.
Logitech Webcam C200 - White stripes in Video Calling
After this install the Webcam driver in the system.
Installation of Webcam Driver
Go to the control panel
Click on the System Icon
Click on the Hardware Tab
Click on the Device Manager s
Select the Unknown Device or printer device where yellow Question Marks sign on it.
Right click on it and uninstall it.
After this go to the top of the device manager and click on scan for hardware changes.
Driver installation Wizard start.
Brows Your Driver from the Hard Disk and click on next.
Driver will be install.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2helpful
2answers

LOST MY CD CAN'T INSTALL MY WEB CAM C200 CAN YOU HELP ME?

Hi,
The following link will get you what you want. You;ll have to select your operating system (windows 7, vista or xp)

http://www.logitech.com/en-us/435/5865?section=downloads&WT.ac=sc'downloads''dd

Regards
Zahc

If I've helped, please rate me!!
1helpful
2answers

I installed my c200 webcam and when i click on an web cam icon or the video icon i get a scree that say i need to click on to logitech vedio hd up grade and when i do nothing happens so check for the...

If you are trying to upload the software from a CD try downloading the installation wizard from the website.
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK
Run through the tabs checking the 'notes' windows for information
The version will be shown on the 'Systems' tab

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.
0helpful
1answer

No video effects tab on my logitech webcam

Depending on your OS not all features will be installed - check out the logitech website for more info

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

Browse the photo gallery and click on your cam

0helpful
2answers

I hav ejust installed yahoo msgr 10.0 i am not able to install my web cam to send to my friends

Check with the manufacturer of your web cam for drivers to ensure you have installed the most recent version.

The two popular web cam manufacturers and their driver pages include:

Logitech Drivers
Microsoft Drivers

After you have checked your model with the website and ensured the latest driver version is installed, restart your computer and open the options for Yahoo! Messenger to ensure your video works.
2helpful
3answers

White lines running vertically through the picture frame

Try This Software: "Driver Genius" After Installed Plug In Device (Camera) Click SCAN And Install Drivers (note u can chose whichever drivers u want to install), Very Easy To Use Software
2helpful
2answers

My Logitech C200 webcam video freezes 20 seconds into a call

Go to Start->Control Panel->System->Hardware->Device Manager. Here locate your webcam, select it and delete it. Now disconnect the webcam from the laptop. Reboot. Insert the Logitech CD and install the drivers afresh. Reboot. Connect the webcam and allow Windows to detect it and load its drivers. Windows will take a long time to do this. Now configure the Instant manager to use this webcam as default camera. And start using. But before you do that start the webcam program to use this camera to check if it takes the video continuously. I do not see any problems now. Trick with Logitech is to load drivers with the device disconnected.
0helpful
1answer

I have a Logitech Mic (Communicate STX)webcam but when i go into windows live messenger to show webcam it says no webcam detected it is greyed out and only video calling is highlighted. When i look in...

Very particular to install....if you done wrong everything goes wrong

Do not install the web cam before installing the program (very pikké)

Reinstall following the steps then Reboot
0helpful
1answer

Video calling application

I have not cd iget lost and i want to use my cam web please.
Not finding what you are looking for?

737 views

Ask a Question

Usually answered in minutes!

Top Logitech Computers & Internet Experts

ExpressFiX
ExpressFiX

Level 2 Expert

691 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

k24674

Level 3 Expert

8093 Answers

Are you a Logitech Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...