Solution #1 is spot on. I just tried it and it worked first time, cost me £4.99 to get the tool I needed. We almost threw the printer out as paying someone to repair it would have cost almost as much as the printer itself.
The problem is an inherent one with HP but easy to fix
Remove the cd tray holder on the left of the printer by pressing the catches in and lifting it off.
Get a torx screwdriver and unscrew the 2 screws holding the side panel in place
Remove the side panel to expose the printer cog mechanism.
On one cog is a clear plastic disc which should be attached to the cog. This plastic disc has become dislodged.
press the disc back on to the cog.
put a drop of superglue over the end of the shaft holding the disc.
Put everything back together and your printer is fixed!
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Re: False Paper Jam
> unplug the power chord from the printer.
> open the rear access door.
> you will get full access to the rollers, check whether there is any jammed paper or any bit of paper stuck inside.
> if so remove it, else clean the rollers using a lint free cloth.
> close the rear access door.
> now try to make a copy.
if success thats it, else follow the steps below.
> unplug the power chord from the printer while it is turned on.
> keep pressing the on button for about 20 seconds while the printer is turned off.
> plug the power chord and try to make a copy.
still no go? try this
> unplug the power chord while the printer is turned on
> press and hold the ok and cancel button at the same time and insert the power chord while holding them.
> once inserted, wait for 5 seconds and release your hands.
> it will start to align the page.
once that is done, please try to copy. if still unsuccessfull... follow below
> unplug the power chord, move the cartridge from to and fro manually with your hands
> remove the ink cartridges and plug the power chord in
> when it asks for the ink cartridge, insert them one by one.
now try... if still you are having the same problem you may have to service the unit.
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First, rechargeable cartridges are the bane of many HP models. I have never been fortunate enough to find one that works (and I have worked on many printers and computers over the years).
Second, I recommend that you double check and get some canned air to blow out the carriage and anywhere else you can reach without dis-assembly. Many times there is an extremely small piece of paper or even lint that will cause the paper jam signal to be sent and disable an otherwise perfectly fine printer.
I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer. I would like to work with you today with resolving this issue. Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps.
Hello Chris! Welcome to FixYa! If you are facing False Paper Jam error in your HP Laser Jet 1312nfi but If you cant see any obvious paper jams, try to look closely into the rollers or the inside. There could be some tiny paper shreds stuck within those rollers. Or there could be a tiny piece of paper blocking the printer's sensor and thus giving you a false paper jam error. The rollers should be cleaned if the paper fails to feed smoothly into the unit. All document and media rollers should be cleaned using a lint-free cloth lightly moistened with water.
1. Turn Off the printer and unplugged power before cleaning the rollers. This will allow the rollers to be turned by hand in most cases. 2. Remove the rear access door to access the rollers. Clean any dust and debris from the rollers. 3. Open the back of the printer and check metal paper rollers (not the rubber rollers) in the interior of the printer. They should be clean and move freely. If these are not bright and shinny or have buildup on them, they should be cleaned. Also clean any dust and debris off of the rubber rollers. 4. Close the back cover and reattach the rear access door. 5. Plug the power cord back in and power the unit up. It should reinitialize for about 20 seconds. 6. Print another extended self-test page. After following these steps carefully, False Error message will be disappeared. I hope this solution helps you Let me know if you have any confusion in your mind.
Sir, Your Rating as FIVE Stars for this solution and words of appreciation will be esteemed Thank You for taking my service Concerned: Muhammad Uzair
this message is 90% from the second tray.try to close the small door of the 2nd cassette forcefully.if it does not work u can disconnect the second tray by unplugging the wire from the engine board on the back side of the machine by removing the back cover.it will be a yellow p/j in the middle of the board.u can easily trace it as it goes down to the 2nd tray.
You didn't state where the jam is indicated. If it's indicating a paper pickup jam there are levers toward the back of the cassette that could get hung up.If it's a fuser jam the outlet lever on the fuser unit.If it's indicated in the transfer drum area a bad transfer sheet can give a false jam indication sensing paper on the drum.
Well I would take a can of air and blow off the sensors, especially where you began to have problems. The sensors (over time) become coated with paper dust and now reflect back on themselves thinking there is paper there all them time. From your description of the problem, it seems like the issue-intermitten jams/intermitten false jams, until a total false jam.
When you put documents in the feeder and you push start do you see 2 black arms swing out to count the number of orignals? If yes, dose the doc tray begin to go down and then jams? If yes, you can try something.... OK, turn the copier off and move the 2 paper guides of the doc tray toward the middle. You need a #2 philip's head screw driver. Remove the 2 silver screws that will be sunk in a bit on the top of the doc tray. Once you remove the screws, remove the top part of the doc tray and you will have one connector toward the front. Unplug it and replug it back in and see if that works, if so return the 2 screws and you should be OK.