Question about Microsoft Xbox 360 Console

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Disc problem When i try to load a disc into my xbox 360 a message coms up saying.. To play this disc put it in an xbox 360 console. This message coms up in sevral languges on a whight background. it can take up to an hour to except the disc i have tryed cleaning it with a cleaning disc but no good. Pleas can you help. Thanks Andrew Furman

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  • Anonymous Mar 16, 2008

    yes i have the same problem with my xbox360 do you know how to fix this problem

  • Anonymous Mar 16, 2008

    same exact thing wtf this is gay one day it works and ten minuets later its broken

  • Anonymous Mar 16, 2008

    when i put a game in i get the same. Put this game in a xbox360 console. Should have bought a ps3.

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Yes i have the same problem. I just get pissed off & turn of the console & try l8tr on but the same thing happens with curtain games.

Posted on Mar 16, 2008

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My Xbox 360 plays DVDs, CDs, when I put a game in it will load and the screen will say XBOX but nothing else happens or it will say to play this disk put it in a Xbox 360 console! How can I fix this!


Your disc may be scratched. Try a disc repair kit. If it's a known working game then there may be a defect with the firmware of the 360 which could require a factory reset of the console.

Jan 15, 2013 | Microsoft Xbox 360 Console

1 Answer

When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 says "Please insert this CD into an Xbox 360"


Try to clean out your xbox 360. Or, try to clean the disc with a soft rag and windex. Or, your disc is scratched

Jul 03, 2009 | Microsoft Xbox 360 Console

1 Answer

Will not play a game


this usually happens to bad/damaged/dirty game disks. try cleaning the disks. if that doesn't work, contact microsoft via xbox.com/support.

Jan 31, 2009 | Microsoft Xbox 360 Console

3 Answers

Won't load any game since new update


yeah i have the same poblem to i dont how to fix this... when i put the game disc to my xbox it says put xbox 360 console disc.. then when i return it to the menu it says play dvd...

Sep 03, 2008 | Microsoft Xbox 360 Console

3 Answers

Xbox 360 says to play disc put it in an xbox 360 console


The box isn't loading the decoder softwarer for the Disc. The Xbox discs are encoded HD DVD-ROM discs, and the box needs to recognize them so it can load the decoder software. It probably says "play dvd" on the xbox dashboard right?

Apr 22, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360


if its just 4 that 1 game then ur disk wont play no longer. mine did the same thing. i flipped my console to the side while a game wuz in and now i get the same message along with a lot of chinese on the page. but if its wit all ur games then its ur cd drive.

Mar 28, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 malfunction


call 1-800-4myxbox see what they say, you might be under a warranty that will cover it.

Mar 28, 2008 | Microsoft Xbox 360 Console

1 Answer

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Try using a cd lens cleaner in the XBox 360 dvd drive, and make sure the game cd does not have scratches.

Nov 06, 2007 | Microsoft Xbox 360 Console

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