962 PRINTER RAN OUT OF BLACK INK...ORDERED!!! QUESTION: IS THERE A WAY I CAN MAKE IT JUST PRINT FROM THE COLOR CARTRIDGE FOR LIKE A DAY OR TWO?

Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to purchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

Can you copy a document, when you put it under the glass? B&W and color?

If so, then it is a driver issue. Try reinstalling the printer by following the instructions located at...

962 All-In-One Inkjet Printer owners thread (W7)

If not, then...

Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to pirchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

Could this be the problem? From the User Guide: "Print Color images in Black and White -- Print your color images in black and white to save the ink in your color ink cartridge.
NOTE: You cannot select this setting if you have selected Color Cartridge for all Black Printing"

962 High Capacity Black Print Cartridge (Series 5)

and

962 High Capacity Color Print Cartridge (Series 5)

http://accessories.us.dell.com/sna/products/Printer_Accessories/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=AVDT962

Sorry! the printer is so designed to do an ink and cartridge check and if one is mt so be it no print!

Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

Yes, this printer has fixed printheads and must have ink in each color to prevent damage to the printheads. Even when printing black only each color is spit in the servicing area to keep the printhead unclogged.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Epson ink jet printers require all of the ink cartridges to have ink in them in order to print any color, black and white, or grayscale images. Epson printers contain a permanent print head that needs to be charged with all colors to work. Even when users are printing black text only, a small amount of color ink is used to keep the print head charged for color printing and prevent air bubbles from entering the color print nozzles which can damage the print head. Therefore, once one of the cartridges are expended, the printer signals you to replace the cartridge in order for printing to continue.

I had the same problem. Had no choice but to buy the colors I ran out to make the printer work. In order to avoid future problems and save on color inked I attempted to follow the steps of a previous posting, however, that did not work for me. This is what I had did. Print, select properties, advance, continue, check box - Black ink only. Remember when you decide to print in color you must reset your setting and take out the check from the - Black ink only.

Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!