13-1020US Notebook a Notebook (who OS< what windows is it ?)
real name
HP Folio 13-1020us Notebook
seems like your unstated OS is infected to me.
it came with windows 7 or 8 new.! a fact.
is it still 7 or 8? or did you do the 2016 free W10 update (bad) from Microsoft./??? we
can not guess OS here, ever.
click control panel, click system behold , OS true name. tell helper this...
sounds kinda like....
Windows 7 H3LL, this OS has over 350 updates!
and IE11 is now mandatory or the UPDATES stall or scramble up
1/2 installed and all messed up.
w8 is far far better OS, id up grade now if not there now. at HP.
seen fresh loads (many) of W7 , after the fresh load installed
IE11 fails to update to v11.
but it must, so goes mad like that. its problem at MS
they have the worst W7 update engine of all.
many folks had to abandon IE due to the above, and run Chrome.
or better Firefox, I dont run IE ever, since day 1. so.....
how to fix this, can be hard. (i have a cure but cant teach that I have a slip-streamed W7 disk that loads and just works with all updates)
Microsoft has special tools to make this happen and new ISO made. (ask)
My only answer is this.: (in all cases back up your data first)
Google for #1
1: run many online virus scanners, disinfect the system.
2: or reload w7, via the HP F11 key. power on hit f11, over and over fast until the RESTORE screens pop. then reload V7.
restore the OS, and then pray MICROSOFT update work right
Im told they cured some bad software they had,so might work.
NOW..
I updated mine to w10. for a more secure system....
My PC can not be upgraded to 10, for hardware reasons.(ask)
btw the real HP forum is here , we are not HP,
https://h30434.www3.hp.com/
IM STILL WAITING FOR A SOLUTION TO MY PROBLEM, THANKS FOR TRYING. .REDMELT321
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