1. make sure to check if the hardware is able to make color copies, that way u can be sure there is no harware issue.
2. You can download and run an HP utility tool that can help you fix the problem instantly from this page: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&lang=en&softwareitem=mp-91788-1
3. If you still get the same issue, restart the computer and check the print queue. If there are no print jobs in the queue, you resolved the issue.
4. If print jobs remain in the queue, check the connection between the HP printer and the computer, make sure USB is properly seated if its a USB connection, otherwise if it's wireless, make sure both devices are connected to the network.
5.If issue still persists,make sure the printer is set to online.
6.Manually clear the print queue, restart the comp then try printing again.
&. If #6 doesn't resolve the issue.Restart the print spooler by clicking on Control Panel, then double-click Administrative Tools .Double-click Services--In the list of Services , double-click Print Spooler . The Print Spooler Properties window opens, then click Stop to stop the Print Spooler. Click Start to restart the Print Spooler.Click OK and restart the computer.Try printing again.
8. If print jobs from one specific software program are getting stuck in the print queue, the issue might be with the software program or the print driver.Close the software program from which you are trying to print, and then open it again.Print a document from the software program.If the print job gets stuck in the print queue again, try printing a document from Notepad to determine whether the problem is with the program or the driver.Repeat the steps earlier in this document to manually clear the print queue.Type a test message in Notepad and print it, making sure you select your HP product as the printer. If you can print the document from Notepad, but not from the software program, contact the software program manufacturer for assistance.If these steps resolved the issue , you do not need to continue troubleshooting.
9. Remove and Reinstall HP software, then try printing again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
10. A power reset drains the power from the product and returns to the same settings after restarting. A power reset is a common troubleshooting step, and you can perform one for conditions like print jobs getting stuck in the queue. With the product turned on , disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button to turn it on.
11. If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try HP forums.