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I have tried to replace my dsl modem with a wireless modem router (thompson speedtouch 585) using aol.After dissconnecting the old modem I followed the step by step instructions supplied by aol.All seemed to be going well until it reached stage 3 of the wireless installation when the yellow light on the installation bar turned red and a message came up saying failed to connect to dsl.The dsl light was green on the router and all the connections seemed good. The only thing I did notice was that the two arrows on the bottom right of the screen (microsoft xp)were red.After trying a few basic cures eg switching things on and off, I reconnected the old modem the arrows turned green and was able to get back on the internet.Could you possibly tell me why my new modem router would not fully install.Hope to here from you soon. Kevin

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Try contacting the DSL provider, if not All-Operatingsystems-Lost.
U may try Start-controlpanel-network connections-local area connection-properties
Ensure correct card under connect using.
click on configure.
click on advanced.
reset to auto detect
click ok
reboot
There are sometimes issues with the PPPOE. the DSL provider should be able to resolve this.
Good Surfing

Posted on Mar 16, 2008

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