Question about Apple iPod touch

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Windows XP. can't log on to itunes or Authorise SONY VAIO to use new iTouch.

ITunes
We could not complete your iTunes Store request. An unknown error occured (-9808).
There was an error in the iTunes Store. Please try again later.

I can log in if I create a Guest account, but as I have no admin rights can not purchase programs.

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  • d4amor Mar 22, 2008

    iTunes
    We could not complete your iTunes Store request. An unknown error occured (-9808).
    There was an error in the iTunes Store. Please try again later.

    I can log in if I create a Guest account, but as I have no admin rights can not

  • 2001ajj May 05, 2008

    downloads itunes 7.6 on windows XP but cannot create an account. error message states that i am not on line please try again. (i am online)

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  • Apple Master
  • 13,433 Answers

Try createing a new account to the store.

Posted on Mar 25, 2008

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I have edit my account by changing email address. Then I connect my iphone to my PC and click itune store. Have window box warning. We could not complete your iTunes Store request. An unknown error...


Here is a solution procedure:

Launch Internet Explorer

Click the Tools menu
Select Internet Options
Click the Connections tab
Click the LAN Settings button
Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
Click OK till you are out of everything, and then close Internet Explorer
Try again in iTunes to load the store

Sep 07, 2011 | Apple iTunes

1 Answer

I cannot sync movies with my iphone4 it says unknown error 13019?what does that mean?


Error 13019 during sync:
Please update to the latest version of iTunes. The latest version of iTunes can be downloaded from http://www.apple.com/itunes/download/. If updating to latest version of iTunes does not resolve the issue, continue:
Please follow the same steps if the error occurs while syncing content other than music (applications, podcasts, and so on), but deselect the content that stops the sync. Deselect one type of content, then attempt to sync. Continue until you sync without error. Deselect Apps last, since restoring your Apps would take longer than restoring other content.
Error occurs while syncing music: The error will most commonly occur while syncing music. This issue can be resolved by following these steps:
Select the iPhone or iPod touch in iTunes under Devices. Click the Music tab and under the Sync music option, choose Selected playlists. Deselect the Voice Memos playlist. Click Apply and then click Sync. If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.
If those steps do not resolve the issue, then follow these steps:
Select the iPhone or iPod touch in iTunes under Devices. Click the Music tab and deselect the Sync Music option. Click Apply and then click Sync. After the sync is complete, reselect the Sync Music option. Click Apply and then click Sync. Test in a new user account
If the steps above do not resolve the issue, attempt to sync with iTunes while logged in as a new admin user. Follow these steps to create a new administrator user:
Windows XP, Windows Vista, and Windows 7 From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
Mac OS X From the Apple menu, choose System Preferences. Choose View > Accounts. Click the "+" (you may need to authenticate to be able to click this). Give the new user account a name and short name and enter a password. Select the checkbox for "Allow user to administer this computer". This makes the user an admin user. Click Create Account. Log out and then log in to the new account. If the error does not occur in the new user account, other content is causing the error. Proceed to the next section.
If the error does occur in the new user account, the issue may be caused by content downloaded or created on the device, such as podcasts and voice memos. Removing content from the device may address the issue.

Jun 27, 2011 | Apple iPhone4 4G iPhone 4

1 Answer

We could not complete your itunes store request. An unknown error occurred (306). please!


The 306 error is most commonly related to an Internet Connection problem. Make sure that iTunes is not being blocked by any sort of firewall or antivirus software that you have.

Mar 12, 2011 | Apple iTunes

1 Answer

We could not complete your itunes store request unknown error occured 42110?!


Hi,

This error can occur if you are not running the latest ITunes software or remove the SC Info folder. See support article from Apple for details on removing this SC info folder on your operating system: http://support.apple.com/kb/ts1597

Jan 29, 2011 | Apple iTunes

2 Answers

Unknown error occurred (306)


some people have been doing this

Launch Internet Explorer
Click the Tools menu
Select Internet Options
Click the Connections tab
Click the LAN Settings button
Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
Click OK till you are out of everything, and then close Internet Explorer
Try again in iTunes to load the store
do a google search for "itunes error 306" for other discussion boards on the topic, seems to have occured after an itunes update conflicting with OS (go figure right?)...hope this helps =)

Feb 04, 2010 | Apple iTunes

2 Answers

Newbie doesn't know what to do with 3rd gen itouch


bring it back to apple store and get a refund

Sep 20, 2009 | Apple iPod touch

2 Answers

Since i downloaded the new version of itunes 8.0 i can't download


Have you tried to uninstall and reinstall your ITunes? It sounds as though your ITunes is corrupted.

Jul 24, 2009 | Apple iTunes

1 Answer

Corrupted iTouch


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.




I hope this article is very helpful for you and easy to follow. Good luck :)

Apr 26, 2009 | Apple iPod touch

1 Answer

Itunes shuts down when itouch is connected


you need to look up help on disabling DEP for itunes.

Jan 04, 2009 | Microsoft Windows Vista Home Premium with...

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