Cant send e-mail with entourage

Mar 16, 2008

- I need to know the following to help you further:

which computer are you using (eg.mac)
Any error message whe mail not sent (eg. Error: 5500)
do you use additional software to send emails? (eg outlook, netscape etc.).

If you can receive but not send mail then probably is smtp server settings.
I will have to leave in minutes , In case I do not get your answer soon, expect replay to them tomorrow

regards

Mar 16, 2008

- If it is the recipients then may just be a matter of wrong address, double check them , and check that you have the same problem on a tested correct address(eg. info@fixya.com ).

Most likely it is a problem witht he server, check smtp server settings on your mail software and on entourage.
It may also be a problem that does not depend from entourage.
It would be useful if you can post a screenshot of exact error message and eventually of your mail server settings.

regards

Mar 16, 2008

- The problem is with smtp.gailshopping.com. You usually get in trouble when you use smtp server provided with your hosting.
You should use smtp provided from internet service provider.
For example if you use wannadoo broadband in UK , then you need to use smtp.wannadoo.co.uk.
You need to check with your ISP for correct smtp settings.
Contact your internet service provider and find out your smtp name, user and password.
You may need to change the setting called 'server requires authentication' in outlook or other mail software.

This above is the solution, ask your hosting company or ISP, they will confirm easily . I wasted 20 minutes of my time to type it for free for you. therefore I will be grateful if you can remove the negative rating you just game me.

Best regards

Mar 16, 2008

- CALL your ISP, Get SMTP server, user ID and Pass from ISP, for (example: smtp.telecom.de, user:aaaaa pass:bbbbb)
Put the new ISP smtp server (example:smtp.telecom.de) in outlook (or whatever you use) settings.
Use this server. Call ISP tech support, there is people payed to tell you this information over there.Also ask them if their smt requires authentication.
ISP=company giving you broadband service
(smtp=simple mail transfer protocol, used to send mail)

Goodbye

Mar 16, 2008

- If you tell me which is your ISP (for example: french telecom) and your area I can find smtp information for you. Then you will have to just put smtp This is useless for me as you refused my solution on start (well thanks a lot ), I think this happened because rating system is quite confuing.

thanks

Mar 16, 2008

- If you do not understand anything about computers you should have gone for the chat or for your ISP/hosting free customer support.

Mar 16, 2008

- gotta go now, call your ISP and ask smtp details, this will fix it.

Mar 16, 2008

- Tell me where you did get Internet service (wannadoo, telecom etc.) and where you are located (LONDON PARIS etc.) I will find Right SMT info, only I cannot post them before tonight.


All the best

Ginko

Mar 16, 2008

- Here is SMTP list for Europe.
Find SMTP for company from which you have broadband. Put SMTP details for company providing you broadband, For example if you are paying tele2 in France put "smtp.tele2.fr" use broadband user id and passwor to configure new SMTP.
Replace smtp.gailshopping.com with new one.
Try if it works.
If it does not work go back to SMTP settings and chose "server requires authentication" Put user ID and passwd provided for your broadband in settings.
If you are not able to perform the simple operation above, then I suggest calling a technician .
I tried to be as coincise and precise as possible.
If be willing to give me your ISP (company giving you Internet service) information I can be even more precise.
In any way you have all the information you need, this should fix your problem.

Best regards and thanks.