Question about Apple iBook Blueberry Mac Notebook

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Cant send e-mail with entourage

I have a blackberry which i can receive  and send messages I can receive messages on my laptop i cant send messages .on my laptop  my e-mail address is

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  • 4 more comments 
  • gaillouise1 Mar 16, 2008

    the server says the recipients or server refuses to allow you to send mail

  • gaillouise1 Mar 16, 2008

    for sending a message its

  • gaillouise1 Mar 16, 2008

    I would like an answer now please can you help with this problem or not
    my e mails are with entourage
    I cant send e mails
    the server message
    the server did not recognize the recipients or server refuse to allow you to send mail

  • gaillouise1 Mar 16, 2008

    I would like an answer now please can you help with this problem or not
    my e mails are with entourage
    I cant send e mails
    the server message
    the server did not recognize the recipients or server refuse to allow you to send mail

  • gaillouise1 Mar 16, 2008

    i dont understand your help
    how do i fix it

  • gaillouise1 Mar 16, 2008

    sorry i just paid for this help i dont understand what to do i do not understandcoputers thats why i paid for your help


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  • 73 Answers

U will need to call a tech ok this fix is beyond u the avg compuser call local tech ok

Posted on Mar 16, 2008

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  • Apple Master
  • 19,396 Answers

Common cause for it is bad entourage settings.

Which error message do you get when sending mail fails?

Posted on Mar 16, 2008

  • 7 more comments 
  • Ginko
    Ginko Mar 16, 2008

    I need to know the following to help you further:

    which computer are you using (eg.mac)
    Any error message whe mail not sent (eg.
    Error: 5500)
    do you use additional software to send emails? (eg outlook, netscape etc.).

    If you can receive but not send mail then probably is smtp server settings.
    I will have to leave in minutes , In case I do not get your answer soon, expect replay to them tomorrow


  • Ginko
    Ginko Mar 16, 2008

    If it is the recipients then may just be a matter of wrong address, double check them , and check that you have the same problem on a tested correct address(eg. ).

    Most likely it is a problem witht he server, check smtp server settings on your mail software and on entourage.
    It may also be a problem that does not depend from entourage.
    It would be useful if you can post a screenshot of exact error message and eventually of your mail server settings.


  • Ginko
    Ginko Mar 16, 2008

    The problem is with You usually get in trouble when you use smtp server provided with your hosting.
    You should use smtp provided from internet service provider.
    For example if you use wannadoo broadband in UK , then you need to use
    You need to check with your ISP for correct smtp settings.
    Contact your internet service provider and find out your smtp name, user and password.
    You may need to change the setting called 'server requires authentication' in outlook or other mail software.

    This above is the solution, ask your hosting company or ISP, they will confirm easily . I wasted 20 minutes of my time to type it for free for you. therefore I will be grateful if you can remove the negative rating you just game me.

    Best regards

  • Ginko
    Ginko Mar 16, 2008

    CALL your ISP, Get SMTP server, user ID and Pass from ISP, for (example:, user:aaaaa pass:bbbbb)
    Put the new ISP smtp server ( in outlook (or whatever you use) settings.
    Use this server. Call ISP tech support, there is people payed to tell you this information over there.Also ask them if their smt requires authentication.
    ISP=company giving you broadband service
    (smtp=simple mail transfer protocol, used to send mail)


  • Ginko
    Ginko Mar 16, 2008

    If you tell me which is your ISP (for example: french telecom) and your area I can find smtp information for you. Then you will have to just put smtp This is useless for me as you refused my solution on start (well thanks a lot ), I think this happened because rating system is quite confuing.


  • Ginko
    Ginko Mar 16, 2008

    If you do not understand anything about computers you should have gone for the chat or for your ISP/hosting free customer support.

  • Ginko
    Ginko Mar 16, 2008

    gotta go now, call your ISP and ask smtp details, this will fix it.

  • Ginko
    Ginko Mar 16, 2008

    Tell me where you did get Internet service (wannadoo, telecom etc.) and where you are located (LONDON PARIS etc.) I will find Right SMT info, only I cannot post them before tonight.

    All the best


  • Ginko
    Ginko Mar 16, 2008

    Here is SMTP list for Europe.
    Find SMTP for company from which you have broadband. Put SMTP details for company providing you broadband, For example if you are paying tele2 in France put "" use broadband user id and passwor to configure new SMTP.
    Replace with new one.
    Try if it works.
    If it does not work go back to SMTP settings and chose "server requires authentication" Put user ID and passwd provided for your broadband in settings.
    If you are not able to perform the simple operation above, then I suggest calling a technician .
    I tried to be as coincise and precise as possible.
    If be willing to give me your ISP (company giving you Internet service) information I can be even more precise.
    In any way you have all the information you need, this should fix your problem.

    Best regards and thanks.


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