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Problem with Sony Playstation 3 (PS3) Console

Playstation 3 won't play games, dvd's or blueray movies

Downloaded version 2.17 we were playing NFL 08 and it froze. Now the console won't play any ps3 games, DvD's or blueray movies anymore. If there is any fix to this problem let me know.

Posted by avatar on Mar 16, 2008

    • By avatarDraztyk01 May 11, 2010

    • what is going to happen if people like myself isn't under warranty and have this issue what am i to do i gotta be charged for their mess up. i don't feel that it would be right to force me to pay for something the made my system fry.

    • By avatarDraztyk01 May 11, 2010

    • so i called the support they are denying this claim of firmware problems don't know if this is because i am not under warranty or what but they are still saying that i have to pay $149. what do i got to do because like i said before i do not feel i have to pay 149 for their mess up. and sorry to say that link that was posted for the manual isn't working plus i wouldn't necessarily suggest anyone who would need to follow a manual to open up their system especially under warranty cause that voids the warranty

    • By avatarmcarson517 Sep 15, 2009

    • Hi Please HELP!!!!



      Since upgrading my PS3 at the weekend i've not been able to either play on line or any games for that matter. When i turn on my PS3 it runs through the normal start up process, but under game there is not dics icon to click on. If i load a game nothing happens. I have tried the default process but nothing has changed. Any suggestions please before i throw it out the wondow and buy an Xbox.

    • By avatarBarry1469 May 22, 2009

    • I had the same problem while my ps3 was under warranty. I sent it in and got it back in 7 days, which is pretty good. But guess what happened, yep you guessed it, it broke 4 months after i got it back with the same problem. I called sony support and they said it will be $150, which i can't afford. I had problems getting the 1.04 version for COD 5, wouldn't install. I reformatted my hdd for ps3 use only and now it works, which might be from the ps3 update, but not sure. Still waiting to see if my games will read after the format. In progress as we speak. Patch now installing lets hope it reads the game. And it works!!!! Just try reformatting your hdd and see what that does. Good Luck!

    • By avatarGuest May 21, 2009

    • playstation3 will not play any sort of games what is the solution

    • By avatarrgreenway May 20, 2009

    • I have the same problem. Blueray won't recognize ANY format of media, DC/DVD/BlueRay/Game. 40gig, manufactured in September 2007 (Many of these have died). Sony says "Bend Over Please". My son is disabled and this is his largest form of entertainment and I don't have $168 to give to Sony after the original $400 and all of the $60 games etc. I wish we could fight Sony on this one. I saw on another site where 2 people actually said Sony replaced their unit OUT OF WARRANTY, no costs or questions, but I have yet to find ANY customer service rep. at Sony whom was even polite to me, much less offering any solution other than "Show us the Money". I will personally NEVER buy another Sony product, TV, Blueray etc. If Blueray becomes the only media, I will stop renting movies. I hope their quarter earnings continue to drop and their stock drops to .01 cents.

    • By avatarGuest May 17, 2009

    • dvd stuck in unit.

    • By avatarGuest May 13, 2009

    • my ps3 wont load any of my games or movies and it always has the loading ball thing in the corner 

    • By avatarGuest May 12, 2009

    • PLAYSTATION 3 WILL NOT PLAY GAMES OR DVD'S IT FROZE UP IN THE MIDDLE OF A GAME AND I TURNED MY CONSOLE OFF SINCE THEN IT WILL NOT PLAY

    • By avatarGuest May 03, 2009

    • PS3 won't show any disc on the PS screen. HELP!!!!!!

    • By avatarGuest May 02, 2009

    • Same problem... system less than 2 years old, not abused, well taken care of... just one day movie freezes. Now will only play regular DVDs.

      Ridiculous. $500.00 for 17 months of play. So now we're supposed to spend another $150.00 plus tax. Not to mention the cost of Blu ray movies we've begun collecting, as well as ps3 overpriced games.

    • By avatartsanoski42 May 01, 2009

    • my system wont play anything? whats the deal

    • By avatarteddaman Apr 28, 2009

    • comes on can get on the internet but right when I put a movie in sceen goes black then i have to Manuel turn it off

    • By avatarmark3086 Apr 28, 2009

    • I have the same problem updated my ps3 system and when it restarted it wouldnt play any disks at all, cd,dvd,bd or ps 2/3 games. I dont know if sony have a problem with the new update but i got my ps3 off ebay and it worked fine within 1hr of having it home it crashed and i have been told i cant have my money back as it worked on sale so im stuck

    • By avataraubfan04 Apr 27, 2009

    • At first it would just freeze up all the time,now it wont even read the games or movies or cd's or anything

    • By avatarps3pissed Apr 25, 2009

    • wtf is sony doing about this? at least microsuck stood behind there screwed up hard drive although the 2nd one they sent me now has red ring too. I now have a dead ps3 and xbox...


      SONY WHAT THE FRICK?????

    • By avatarGuest Apr 25, 2009

    • l have the same problem not playing games dvd or any **** at all so pissed off

    • By avatarGuest Apr 21, 2009

    • mine did the same exact thing with that game

    • By avatarGuest Apr 21, 2009

    • piece of **** wont play the dam games

    • By avatarmeccca7 Apr 20, 2009

    • I have the same problem one day it was working and the next day it stop working

    • By avatarmegaman2215 Apr 20, 2009

    • i have the same problem and its a shame.nobody has money to keep giving away

    • By avatarhanger1957 Apr 20, 2009

    • I am not sure if what I am experiencing is the same but the game loads and plays but it will get stuck/freeze on a screen somewhere in the game.. then when I turn it the game is not there. So I will eject the disc and then put it back in and it will load maybe play a round of Multi-player Call of Duty then when I try to go to the Main Menu it will get stuck again.... if this isn't the same and you have a solution please point me in the right direction. THANKS

    • By avatarGuest Apr 17, 2009

    • Sending it in to Sony is throwing away good money. I have read about others that have sent in their unit, paid the $150, and it failed again a couple weeks or months later. How many times should we pay $150 before they send us a system where we don't have to hold our breath every time we turn it on?

      Sony already has the $400 I paid for the box as well as another $1000 in games but they want another $150 every couple of months so they can replace the laser? Just how stupid do they think we are? If I thought this was something I did that caused the system to fail I would not be so annoyed but the more I read about the PS3 on this site and others the more it looks like Sony put out a steaming pile of turds and they are tryng to pretend like it is our fault. Boy were we stupid. We trusted Sony to put out a quality product and stand behind it. As Chris Farley used to say, "Stupid! Stupid! Stupid!"

      One other thing, apparently the "Blue Ray" technology Sony is using is not actual Blue Ray technology and their getting sued for violation of copy right. If Sony is using some kind of workaround to read Blue Ray discs or a sub standard Blue Ray tech it could explain why they're having so much trouble.

      I'm not giving Sony a dime to fix this thing. They already have enough of my money. So I'm going to shelve it and wait. Sony just settled a PS2 class action for more than 8 million and the problems with the PS2 were nowhere near as common or annoying. Eventually some enterprising lawyer with a gaming fetish is going to buy a PS3, get screwed, and organize a PS3 class action. Why pay $150 now when I can send it in for free later?

      If this is how Sony wants to handle the situation that's fine with me. I have to buy 2 new TV's due to the change from analog to digital, I'm going to need a new lap top fairly soon, and I need to buy a Blue Ray DVD player at some point. I also have Birthday and Christmas presents to buy. Wanna bet nothing in my shopping cart is going to have the word "Sony" on it. ;-)

    • By avatartechc2003 Apr 16, 2009

    • I loaded the new 2.52 ver. from Sony that was on the Resident Evil 5 game disc. I played for an hour. When I came back 20 minutes later my PS3 would not play any games,cd's or dvd's. I contacted Sony and since I am out of warranty they want me to send the system back and for $150 they will fix their mistake. What a joke. They have actually found a way to make money on their f-ups. I get the canned rsponse about it being their policy. And we are so sorry you feel that we don't care. BLAH BLAH BLAH BLAH BLAH. Fix your screw up for free. SHAME ON SONY!!!!!

    • By avatarlordtrumping Apr 15, 2009

    • I was playing Resident Evil 5 and the game froze. Now my PS3 will not play any form of disc.

      All downloaded content still plays fine, just not discs!

      Bloody annoying when you think how much you paid for a PS3!

    • By avatarGuest Apr 12, 2009

    • man i have the same problem man that sucks.

    • By avatarlil illa Apr 05, 2009

    • i wanted to play a game and when i turn it on the sony entertainment shows and the backgroud but no icons

    • By avatarstakem_jim Apr 04, 2009

    • My Playstation 3 will not play games now. It was working fine before.

    • By avatargmorra85 Apr 02, 2009

    • Have they fixed this problem yet because I am thinking of getting a PS3?

    • By avatarGuest Apr 02, 2009

    • Playstation 3 won't play games, dvd's or blueray movie

    • By avatarGuest Mar 31, 2009

    • dose the same thing no movies or games

    • By avatarGuest Mar 29, 2009

    • ps3 wont play any disc

    • By avatarGuest Mar 23, 2009

    • i put in ps3 games but they wont play, show up or start



    • By avatarjaymillward Mar 23, 2009

    • turn on ps3, comes up ps3 then instead of lodaing upto the home page or game inserted it jst freezes

    • By avatarsteve 123456 Mar 23, 2009

    • my ps3 wont play any type of games or movies and want to learn how to fix it without paying money

    • By avatarGuest Mar 23, 2009

    • my ps3 wont play any games or any movies and i dont want to pay any money to fix it i just want instructions on how to fix it myself

    • By avatarGuest Mar 22, 2009

    • SAME AS

    • By avatarGuest Mar 22, 2009

    • Mine will play PS3 games but won't play Blu-ray disks or standard DVDs. (Looking at the postings it's beginning to sounds like an epidemic) - F

    • By avatarGuest Mar 22, 2009

    • asd

    • By avatarcbizot Mar 22, 2009

    • Playstation 3 won't play games, or blueray movies. Standard dvds WILL play. Everything else seems to work ok also.

    • By avatarKENBIENRICO Mar 21, 2009

    • I PURCHASED RESIDENT EVIL 5 FOR MY PLAYSTATION 3 80GB . AND IT UPDATED MY SYSTEM TO THE MOST CURRENT VERSION . AFTER AN HOUR OF PLAYING , THE GAME FROZE. I REMOVED THE DISC , TURNED OFF THE GAME CONSOLE AND RESTARTED. NOW, IT WONT READ ANY GAMES OR DVD'S . IS SONY GOING TO COME UP WITH AN UPDATE TO REPAIR THIS PROBLEM OR ARE THEY GOING TO FORCE US TO PAY THE $150.00 FOR SOMETHING THEY ARE RESPONSIBLE FOR . ANY SUGGESTIONS?

    • By avatarGuest Mar 21, 2009

    • I have the first 60gb ps3 and it has stopped playing DVD's and Blue Ray movies all together, however it still plays ps3 games. I'm trying a restore system and hoping its only a software fault and not the player.

    • By avatarbuddjr88 Mar 19, 2009

    • I bought my PS3 on ebay i have had it for a month and it stoped reading blu ray movies wont play PS3 games any dvd or cd i paid 350 for this i got 9 games 2 controlers blue tooth last week, I updated to 2.30 no i have PS3 that only plays PS2 games after reading all these posts makes you wonder if sony dropped the ball on this one my wife laughed and said now you have two PS2s i will have to pay the 150 i wonder if this will happen again if anyone knows this let me know thanks,,,

    • By avataranavon3000 Mar 16, 2009

    • when i put in a dvd or game it doesnt read it

    • By avatarwhtbread669 Mar 13, 2009

    • my ps3 was working good,then last friday i performed update and now it doesn't work.it's like the disk isn't there. this is my 2nd console in 14 months.isent the first one back because of similar issue.

    • By avatarpittbulljame Mar 12, 2009

    • i was just palying a movie and it stop and i just toke it out to see why and when put a now cd in and it wont do anything i try all most every thing

    • By avatarckmfoxy Mar 12, 2009

    • My unit will not play dvd ir games I receive a error code 80010516

    • By avatarBe_afficial Mar 12, 2009

    • When I put a blueray movie or game disk in it does'nt read them. The circle spins in the corner of the screen as if it's loading then stops. Still no icon of a disc on my desktop. Regular movies and ps2 games work but this is a ps3 thats what I payed for. Need to know why this is happening, who to contact.

    • By avatarDaria-Scoot Mar 11, 2009

    • My PS3 won't even say that any game is in the console and won't load anything, games, music or dvds

    • By avatarGuest Mar 11, 2009

    • my 80G PS3 started doing this over the weekend. Started with blu ray movies and now the games. for sure the most expensive DVD player I have ever purchased. any one start a complaint file with the better business bureau or start a law suit? I know Microsoft is in **** because of the three red rings on their Xbox 360. I don't think sony wants to be there too.

    • By avatarfrances2111 Mar 08, 2009

    • will not let my son play his games,he said they are just not loading.the problem started couple of days ago and nothing was changed.

    • By avatarpizzaman2005 Mar 08, 2009

    • wont play any games, movies, nothing.

    • By avatarGuest Mar 06, 2009

    • Same problem with my 80g from the MGS4 bundle. Mine should be under warranty, but I no longer have the receipt, so I'm sol.

    • By avatarbryanshine_7 Mar 06, 2009

    • I was playing GTA4 and my game stopped playing, now nothing but regular movies will play, is ps3 a piece of **** or what!!!!

    • By avatarandrewlmao Mar 06, 2009

    • when i was playing Gta4 the game wouldnt load.I put in the disc in and out several times and it still didnt work.

    • By avatarGuest Mar 03, 2009

    • my ps3 won't play any games

    • By avatarGuest Feb 28, 2009

    • ill put a game in or any type of cd and the little laoding disk will come up but it wont laod

    • By avatarsaad_khan333 Feb 28, 2009

    • i have researched what can be done, and if my PS3 is not replaced i will take legal action.

    • By avatarsaad_khan333 Feb 28, 2009

    • wtf im gonna say to sony that im gonna take leagal action against them if they dont fix ma ps3, that should scare the **** out of them

    • By avataraustin111134 Feb 28, 2009

    • I was playing call of duty 5 then i turned my system off so i could go to sleep then i woke up and i tryed to play a game and my system would not load the game. So then i tried to put in a different game and it still wouldnt work. Please tell me if you find a solution.
      Thank You

    • By avatarGuest Feb 26, 2009

    • i can't play any of my ps3 games, i've checked all the settings and nothing, i can go online and stuff but nothing else...

    • By avatarGuest Feb 25, 2009

    • hi therei have the same problem ive only had my ps3 13 months an it broke already costing me 300 pound an awful lot of money my boy is only 8 an the machine is not played very ofen but just recently it stopped playing games an dvds please can you help me ive tryed email sony about well to be exact 14 times never onced replyed back how can i sort this problem out cos to me there is so many people with the same problem so surely it must be a manafacture fault if sony or do you no were i can get it fixed without costing a packet thank you very much

    • By avatarGuest Feb 25, 2009

    • it is my ps3 iy wos playing a game iy fort it khrashed so iy took it out and chleened it and put it back in and it wodent play so iy triyed all my games and dvd novinked worked

    • By avatarmaddenfreak Feb 23, 2009

    • I recently got a ps3 and played it the day i got it. It worked fine and then 2 days later i go to put my madden 09 in and it doesnt even read it. It goes in but doesnt read at all....what do i do?

    • By avatarGuest Feb 22, 2009

    • jamed blueray disk

    • By avatardnr513 Feb 21, 2009

    • my playstation just stopped working today went to gamestop to go buy sf4 pop it in and now it will not play any game wtf.....

    • By avatarGuest Feb 19, 2009

    • i can play ps2 games and some movies but i cant play any of my ps3 games i havent try any bluerays yet but i dont care for that

    • By avatarGuest Feb 19, 2009

    • everything seems fine but once i pop any video game ( fifa 09, nfl09, cod4,etc) won't play as if there is no cd inside..
      i dont know what the issue is but any help would be great


    • By avatarGuest Feb 19, 2009

    • it wont let me play games

    • By avatarfrank davila Feb 17, 2009

    • i play a game called gta4 ut it frezz at the beging of the pictures than i play onather game but a code pups up 80015014

    • By avatarmfourhman Feb 14, 2009

    • Literally same exact problem here, I was playing Madden then it froze and now won't work.

    • By avatarGuest Feb 13, 2009

    • games, blue ray dvd won't play on ps3

    • By avatarcnovaman Feb 13, 2009

    • I am having problems with my PS

      3, Its not playing any games or DVD's the only thing that appears on the screen is the menu as if there where no cd in. If anybody has any suggestions on how to fix this, feel free to let me know. Joe G. 925-206-8250.













    • By avatarlevesque15 Feb 13, 2009

    • My 40 GB has the same problem. First ever update applied with new game install. Game crashed after a few minutes. When I rebooted, I went to menu. As if disc is not in. Updated to 2.60. No change. Discs are not recognized - DVD, BD, or games. I find it hard to believe this is a coincidence. Sony broke something, and they're trying to either deny it, or make money from it. I emailed them 3 times. All I get is a form email with a link to their online service request - $149. They ****.

    • By avatarGuest Feb 09, 2009

    • movies won't start and games sometimes load. If the games do load they sometimes freeze.

    • By avatarGuest Feb 09, 2009

    • Have the same problem. Was playin Maddon yesterday froze up on me. Now nothing no game, dvd nothing plays. Tried some of the suggestions and still nothing. Luckly I purchased the 2 year warranty from Wal Mart for 28.00. Sense mine is out off warranty. Want cost me a dime. Guess its now the best 28.00 I've ever spent. Thanks Wal Mart.

    • By avatarsimpleman83 Feb 07, 2009

    • playin madden yesterday online when my game froze and now it want play any games or cds what happend?

    • By avatarGuest Feb 07, 2009

    • i was playin madden 09 and my game froze now it want play any disc at all what happend to it?

    • By avatarhoistedmain Feb 05, 2009

    • Put in a BlueRay Dvd, played for about 10 minutes, then froze. Ejected the disc, tried a restart and it said cannot play disc. Showed what seems to be an error code - 80029941. Will not play any disc now.

    • By avatarjhughes419 Feb 03, 2009

    • I was playing call of duty 5 and my thing froze so i did not worry much about it. I went to play it again one day i turned it on to play a new game i just bought ( Fallout 3) and the disc icon that shows that the disc is loading doesn't even show up.

    • By avatarjoe stoker Feb 03, 2009

    • when i trty to play CODWW on my first account it dosn't work all that happens is the little loading thing is in the bottom corner and then i hear a little bleep and it goes blank....cant press anything on thew controller like it dosn't do anything and when i put in anyother game it works fine!!!!!! but when i go on my brothers account it works fine and i checked the disc and there no scrathes or anything and its all clean...PLEASE RESPOND i'm just like 1000 xp away from 65 what a day to happen!!!!

    • By avatarmanthalit04 Feb 03, 2009

    • I was playing Madden 09 and my console froze also,when i turned it back on it would not play anything.

    • By avatarGuest Jan 29, 2009

    • wont play anything

    • By avatarGuest Jan 29, 2009

    • Playstation 3 wont play games or dvds

    • By avatarElliotcolema Jan 28, 2009

    • Same problem . Yesterday i was playing call of duty worlds at war and today it wont find the disc . Any disc !
      Whats the F**king problem??


    • By avatarGuest Jan 27, 2009

    • just updated to 2.6 and now my ps3 won't read anything at all

    • By avatarGuest Jan 23, 2009

    • system turns on then playstation logo appears then just freezes

    • By avatarmperry56 Jan 23, 2009

    • My nephew's PS3 just died. It won't read any games, dvds or anything, but the system console still works. Tried reformatting the hard drive, but that did not fix anything...

      Any suggestions?


    • By avatarboblenzr Jan 23, 2009

    • same here...worked fine yesterday...now wont play any game or dvd...



      doesnt even accept the disc

    • By avatarGuest Jan 23, 2009

    • I guess I got the Madden curse, and my face was not on the cover. My console wont start now.

    • By avatarGuest Jan 22, 2009

    • Yep. Won't load any sort of disc media.

    • By avataraechenterpri Jan 22, 2009

    • wont load games and no icon comes up

    • By avatarszigety01 Jan 22, 2009

    • i have the same problem please help if you can..? wont play any discs froze while playing a blue ray!

    • By avatarminimanstarr Jan 21, 2009

    • update 2.60 now gmes wont start

    • By avatarelbo34 Jan 21, 2009

    • while

    • By avatarmoreno13 Jan 21, 2009

    • Me too , I have already been charged the repair fee but I dont even
      have a box yet !! They should at least wait till I ship them my ps3 for service before they debit my bank account .

      If its really SONY's fault they need to man up and fix them all for free .


    • By avatarGuest Jan 21, 2009

    • basically i was watching a blu-ray movie and got tired and went 2 bed halfway through the movie . The next day i went 2 watch the other half and nothing hapenned i put in PS3/PS2 games and normal DVD but nothing happens but the playstation does know there is a disc in there because the blue light at the front comes on and it lets me eject disks aswell.



      If anyone as a solution please let me know

    • By avatardusted_fader Jan 21, 2009

    • My ps3 froze during a blu-ray movie, so i ejected the dvd and tried loading another disc, INVALID DISC appeared on the screen, so I loaded in a game and it worked for like 1 minute then went blank for about 5 min and ejected the disc. I unplugged the console for 2 hours and plugged in back together, video game played, for about 30 min and then went to black again. The game did this on and off several times, now it won't play at all, I can still load system and log online, but drive is pretty much F#*ked. this sucks because my warranty just ran out less than a month ago. I'm without warranty and ps3 is not giving my want I want... I've invested so much with games and blu ray discs and I can't use either, this really sucks and now sony wants me to pay $149 to fix it, NOT FAIR! Something must come of this.


      THAN I SEE THIS ARTICLE!


      http://www.n4g.com/ps3/News-263098.aspx



      I'm calling in tomorrow for sony to take care of this...


      ANYONE ELSE HAVING THIS PROBLEM?

    • By avatarGuest Jan 20, 2009

    • Same thing just happen was online playing COD4 and blank screen and no more playing anything on the drive !!!

    • By avatarGuest Jan 20, 2009

    • Airflow background comes up but i'm not using the airflow background, the x-crossbar won't show and the ps3 does not play anything. It still takes and ejects disks though

    • By avatarel-moy Jan 20, 2009

    • I was in the middle of playing Call of Duty online..the game froze, i restarted my counsel, put back in the COD game and it woudln't recognize the disk..i tried a few dvd's, bluray dvd's, and other games, and nothing would work.

    • By avatarjustinwenger Jan 19, 2009

    • Same problem but it occured during the new GTA game. Froze, restarted, wont read any disc now, then formatted system and still a problem.

Solutions (41)

Best Solution

this has happen to me!! and i end up buying another ps3 and it end up the same!!! i fix both of them!!! and about over 200 consols with the same problem!!! this is what u do! you connect your control direct to your ps3. and then you hold the power button for 5 seconds!! the system will turn on!!!remove your finger for a second and hold the power button till you hear 2beeps then remove your finger and the system will shut off!! this is a manuel reset!!! the system will turn back on!! asking u to connect your controller!! you already have it connected. then it will give you about 6 options!! you will choose RESTORE FILES!!! your system will check for your system defaults!! then it will tell you that you have corrupted files!! and proceed with it!!! it will fix if you have problems with your controls,if it doesnt play games,blue ray,if it freeze, system shutting off,icon problems,only playing sertting games or movies!!! if you have problems or any question feel free to ask!! i know is fustrating!!!

    • By avatarzaffarliman Nov 23, 2010

    • i should press witch power button the controller or ps3

    • By avatarzaffarliman Nov 23, 2010

    • i should press witch power button the controller or ps3

    • By avatarcsteven21 Dec 02, 2010

    • I bought 3 ps3's thinking I had super bad luck, but nope it also happened to my 3rd ps3 and they still want to charge me 150 f*

    5. View More Comments

My friend has just had the same problem with the latest update version 2.3. There is a problem with this firmware, where the Blu Ray chip is allowed to run faster than it can cope with and basically cooks. Phone Sony if your PS3 fails to recognise any disc or flat-packs after this update. They are sending new consoles out to those who have this issue, on an exchange basis. Even 60GB are being replaced. Some of us have been lucky and not had a problem (yet). This is a firmware update problem, not a console glitch. If in doubt, phone Sony!

    • By avatarDamia Apr 16, 2011

    • How do u find out what firmware you have on your ps3?

My PS3 recently stopped playing all games and DVD,s.I had previosly experienced the same problem when under warranty so sent it back to sony for repair. When the problem reoccurred i assumed that it was a problem with the laser.As it was no longer under warranty and not wanting to give sony any more of my hard earned cash, i decided to repair it myself by replacing the laser.
Unfortunatly having replaced the laser, the problem remained, the drive refused to read the disk.
Having read thru the posts with similar issues, i realised that i may have a software problem rather than a hardware problem.
What worked in my case was to do a quick format of the PS3 hard drive, using the system menu. This will restore the software to its original state without all the software updates and takes only a few minutes and your game saves can be easily backed up to SD card.
My PS3 now works fine. I dont anticipate that this solution will work for everyone with the same problem but its worth considering especially if your looking at a cash outlay to sony or 3rd party repairers.

  • By Author imagepcscm1 Mar 28, 2009

THIS IS WHAT YOU DO....

 I'm not positive but I'm pretty sure I am not the only one who is beside themselves with frustration because of this problem that SONY refuses to acknowledge fault for and wants to charge us a minimum of $150 bucks to fix..

  • THIS IS UNETHICAL, UNFAIR AND JUST PLAIN WRONG!!
I am considering filing suit against SONY however believe a class action suit would be more effective. Most of us just recently paid anywhere from $400.00 - $600.00+ for our new PS3 system and should be entitled to a properly working game system... Not a lemon for SONY to juice us with!

I appreciate any advice, input and/or support you might offer me/us in this matter.. If you feel the same way, please contact me at babygirlkellyd@gobolts.com to discuss this possibility..

Thanks,
-Katzmarbles

I have the same problem. My PS3 stopped reading any bluray discs. The spinning circle in the top right corner will come on for a few seconds when a disc is inserted, but then nothing. I found a work-around to get it to read discs though. You have to have a bluray disc in the drive (game or movie) and start a downloaded game or Playstation Home. Once the game or Home loads, hit the PS button on the controller. The crossbar menu will pull up and you will notice the disc icon will (magically) pop up. Click the quit game icon. Once you are out of the downloaded game or Home the disc icon will still be there. You can then load the game or disc. The icon will remain there until you eject the disc, so you will have to repeat this every time you want to load a game. Although this is a workaround to prevent Sony from gouging you for $150+, this is still not a fix. A fix would be for Sony to admit they have a money making firmware problem and fix it. This fix will only work if you don't have an actual hardware failure (which I apparently don't). I think a class action lawsuit is in order for everyone that has this problem and especially for those who have shelled out the money to fix something that is firmware related. I'm sure Sony will only fix the firmware to make this workaround not work anymore so as not to lose their little cash flow scheme.

  • By Author imageKcViper Mar 15, 2009

I read ths form KcViper and it is the solution without paying money out of your pocket, you can actually call sony give them the problem and when they tell you the system is bad tell them that you have a solution and that is their firmware that is messed up, here is the post from KcViper and thank you my man.

I have the same problem. My PS3 stopped reading any bluray discs. The spinning circle in the top right corner will come on for a few seconds when a disc is inserted, but then nothing. I found a work-around to get it to read discs though. You have to have a bluray disc in the drive (game or movie) and start a downloaded game or Playstation Home. Once the game or Home loads, hit the PS button on the controller. The crossbar menu will pull up and you will notice the disc icon will (magically) pop up. Click the quit game icon. Once you are out of the downloaded game or Home the disc icon will still be there. You can then load the game or disc. The icon will remain there until you eject the disc, so you will have to repeat this every time you want to load a game. Although this is a workaround to prevent Sony from gouging you for $150+, this is still not a fix. A fix would be for Sony to admit they have a money making firmware problem and fix it. This fix will only work if you don't have an actual hardware failure (which I apparently don't). I think a class action lawsuit is in order for everyone that has this problem and especially for those who have shelled out the money to fix something that is firmware related. I'm sure Sony will only fix the firmware to make this workaround not work anymore so as not to lose their little cash flow scheme.

the only way to solve this problem is to go after sony where it hurts, their pockets. Call customer support and take up as much of Sony's time as you can, be inventive and have fun with it but be nice.the operators are being paid. Try to eat up as much time as you can at least until you feel that they have not profited from your purchase.Get some friends have a few drinks put it on speaker.Sony should have had a recall. Call any and all Sony numbers you can find related or not shut down their useless customer service force everyone who deals with sony to say something .Please pass on this message. Let sony know what happens to companies who make crappy products and rip people off.PMF

The Blu Ray Diode fried when you shut the power switch on in the back. The PS3 uses 2 different lasers to read disks. One for standard dvd's and cd's and one for Blu Ray. The only way to fix your PS3 is to replace the Blue Ray Diode or laser lens. I would recommend paying the $150 bucks to have sony replace unless you know something about Diodes and lasers.

    • By avatarBobber311 May 11, 2008

    • The Blu Ray Diode fried when you shut the power switch off in the back. The PS3 uses 2 different lasers to read disks. One for standard dvd's and cd's and one for Blu Ray. The only way to fix your PS3 is to replace the Blue Ray Diode or laser lens. I would recommend paying the $150 bucks to have sony replace unless you know something about Diodes and lasers.

    • By avatarBobber311 May 11, 2008

    • If you hold down the eject button for 10 seconds it will reset your laser and then you should be able to shut the power down in back safetly.

    • By avatarBobber311 May 11, 2008

    • I was playing GTA 4 when the same thing happened to me. And in a fit of rage I turned the power switch off in back which fried my diode. I sent it back to sony to get it fixed.

    5. View More Comments

Ok guys, Well i have some bad new. I have tried everything given to me by you guys and nothing has worked. I finally broke down and called Sony one last time. After talking with the tech i have decided to send my Playstation in for repair. I do believe that this is my only option. I have paid with tax $168 to have them ship me a box so i can send it in for repair. The guy i spoke with said it might have been a broken blu-ray drive. I hate the fact that it was out of warranty but, at this point it the $168 is better than a broken $600 paperweight. Thanks for all your help guys, If i can give anybody any suggestion. DO NOT TURN OFF YOUR PS3 WHILE YOU HAVE A GAME IN THE DRIVE! At least Eject it before switching the back switch.

Ok so here is a recap of the things i have tried.

1: Inserting and Ejecting the disc multiple times
2: Restoring Default Settings
3: Holding Eject button for 10 sec. to reset laser.
4: Downloaded current update
5: Tried finding Ver 2.17 but couldn't
6: Delete newly loaded data IE GTA4 hard disk install.
7: Through PS3 on ground to jog the laser loose.... JK trying to see who was paying attention.

Well everyone I hope your PS3 is under warranty if this happens to you.

PSN: FFF
Alt PSN: DOOKSD (roommates PS3)

Good luck you guys!

Brian

    • By avatarFFFsoCal Jun 01, 2008

    • Read my post from the May 27th, Try all that stuff. If that still doesnt allow it to read blu-ray call Sony and send it in. If its under warranty then you wont have to pay anything. If its over a year old it will cost about $169 total. I just got my box on Friday. I will be sending it back out on Monday i will try to keep you guys posted on the wait time.



      PSN: FFF (Ill be back to COD4 soon)

    • By avatarFFFsoCal Jun 05, 2008

    • Ok guys i told you i would keep you guys updated with my system. I shipped it over night on Monday. With much suprise i recieved my system in the mail today. I would have to say that was the best turn around ever. I was expecting 7-10 days and they did it in 3. Thanks Sony!!!!

So You buy a PS3 at Sams Club or Walmart and switch the unit with the one in the box...make sure you swap the serial numbers and close it up to new looking condition. I figure you not doing anythin wrong since they built a $400 system that is faulty!!!!!

I hate sony, i will never pay them to fix nor will iever buy a product from them. im surprised st the japanese this is out of character for them. must be an american company benefeting from this

I look all over the net but could't find anything, until i found a site that said they
could show me how to fix any problem with my ps3. At first i was not so
sure about ordering the manual but i did, whats $5 plus i used paypal, but
long story short i fix my ps3, i recomend this site www.gameme.20fr.com
i hope this help you like it help me.

ok the way to fix your ps3 not reading discs is to clik on a demo the quit out and your game should pop up.if that dosent work your going to have to loose your data go to restore ps3 then when its at 1 percent cancel and the the ps3 will restart and it will ask if u want to format and loose your data click yes and your cd problem will be solved for more answeres or question just ask

I had a problem with my sons ps3 not reading games. I looked all over Google and I found this place in Rockford Illinois that said they could fix it. Their website is Rockfordpc.com. I sent it to them and they fixed it and sent it back to me for $120. Evidently the laser went bad. All their ps3 repairs are $99 except for the lasers. I would give them a try, I liked them.

its the blu ray laser ,if you have a warrenty you can send it in for sony to fix or like me mine expiried so im going to replace it myself you can buy the piece you need on ebay and youtube has alot of how 2 videos

the only thing that sony recomend to do when your ps3 froze is to restart the system, hold the turn off button on your ps3 not he controller for 10 seconds.but i've never try this to seeo f this really work because i have no problems with my ps3.
p.s. the solution i read on http://www.us.playstation.com/Support/PS3 ijust forgot on which section i read it.

  • By Author imageK-31 May 01, 2008

Don't have a solution, but a class action lawsuit is the right idea, for any company that is getting over on the consumer. Everybody, should take their claims to the better business bureau, or jusk tell Jan on fox news to get the word out on Sony's money getting scam.

Had exact same problem ,solved five minutes ago thanks to pcscm1 solution number 11.
Had visions of forking out hundreds of euro to sony ,broke into cold sweat.
Thought i'd check this site before ringing sony.
pcscm1 was right,it was a software problem,not a hardware.
In my case i just backed up game saves ,did a quick format and my ps3 was repaired!!!

Buy a new blu-ray disc reader and install it yourself thats what i had to do to get mines to work again

You can fix this all you need to do is readjust the laser and to do this you need a good guide that will show you how.

Or of course you can send it in for repair.

A big THANK YOU to Rmchingon for the tip on how to fix the the PS3 not reading any disks. I had the same problem and followed the advise, all working now and my 60GB PS3 has started reading PS2 games again, which hasn't worked for ages. Basically this is what I did.

Connected up a controller via usb lead

Put PS3 into standby (red light) then kept my finger on the power button

Everytime it switched off i hit to power button again and kept my finger on it until I sore the restore menu.

Pressed ok to the corrupt data warning

Selected Restore system files

Pressed ok again

Switched power on again and all was well, it had retained all saved games and settings.

    • By avatarsiuna58 Mar 14, 2011

    • solution 39 worked for me,i did quick retore and bingo !all is working now dvd,blue ray ps2 ps3..this is great ! thanks !

Hey I fixed my problem I have a 20GB ps3 updated hard drive and I think I caused the disk read problem but I don't know I was out of warranty and the 150$ deal to fix was not my cup of tea since I bought this and max price back in the day....Anyway its your disk reading lens it is either dirty or shot so you need to take apart your PS3 and get to the lens try cleaning it SOFTLY like with a q-tip with lens cleaner (put it on q tip not the lens) and just plug the disk drive in and see if it works if not get a new one they are on Ebay for like 50-70 bucks I got mine for 55 (make sure it has a warranty) test it out and that should fix it and oh if you left a disk in there like I did -.- you need to move the arms back in the disk drive but there are great videos on youtube so look them up there it takes like 15mins to do it GOOD LUCK!

  • By Author imageJuNk13 Dec 05, 2009

the only way to fix your ps3 is too send it back to sony and have them put a new blue ray laser in it..mine broke after only about 10 uses..i had it for about a year and a half..they wanted $150 to repair it cause it wasnt under warranty..i told them it was their bad they said we dont care..i forged the reciept and made it look as thou it was brand new..death to the ps3..sony knows they have a bad problem on their hands cause i know the v.p of sony but because theve sold so many units they will not recall the units..good luck with customer service they will just hang up on you..best to but a xbox and say f-u to sony..which is sad cause everything i own is sony and i will never purchase another sony product again..there $150 mistake cost them 20 grand in future purchases.. "the dizzle..."

If you have an HDMI hookup and let the PS3 automatically choose your HDMI settings, that can cause a variety of problems playing discs. Try your PS3 with a component video connection instead -- or try this solution to get HDMI working right: 1. Reset video settings as per Sony's directions: http:/bit.ly/7FxoTE 2. When prompted, choose to have HDMI set up as your output -- but answer "NO" to the question that asks something like, "Do you want the system to automatically choose the optimal video output settings".
That solved the problem for us. How we got there:
Our new PS3 recognized games and discs but wouldn't play them - games just did nothing, a dvd gave us the message it was PAL (when it was NTSC). At first we thought we had a PS3 with a bad drive but when we had the same problem with our replacement unit we realized it had to be our setup.
We disconnected HDMI and setup with component video, following Sony's instructions on how to reset video settings (http://bit.ly/7FoTE) and it worked! So then we knew it was the HDMI settings. We reconnected HDMI following the instructions on how to reset video settings. Then on setup we chose NOT to automatically set optimal output settings. Problem solved.

We had the same problem with the update to 2.30... it froze on the "Press the PS button on your wireless controller" screen. We tried all of our controllers... nothing. Tried turning it on and off... nothing.
Then we tried plugging in the wireless controller. That worked. It looks like maybe it's disabling the bluetooth during the install. So before you send it in to be repaired, try plugging in the controller first.

Have any of u guys had a problem where the ps3 will not even take the disc in? whenever it does takes a game or dvd it loads right away. but I have to turn my system on and off like ten times n keep reseting the laser for the peice of **** to pull the disc in? sonys goin to ****. The last ps3 i had somehow started my tv unfire? had a repairman look at it said wires sent sparks or something? guess what the tv was sony to. what a surprise huh.? any help with the ps3 taking the disc would be appreciated.

Check the 24 Hz setting in the BD/Blu-ray setting area. Some televisions do not support this option. Turn it off. It will prevent blu-ray movies from playing.

when i try to play call of duty world at war in the corner it sayes call of duty world at war loading then after its done the screen goes black and i hear bep

To all,

The only way you can solve this problem is to get Sony to replace your PS3 console for you.

Lucky for me I was under garentee as I had only had it for a matter of weeks, what a pain in the neck it was and hastle sorting out there mess you think Sony would have more sence, than to release updates without testing them first...

If you are not undergarentee then you will have to pay, which I am sure someone has mentioned, but I agree Sony should cover the cost for there mistake. I'am sure if you argue the point they will show them the comments on this page and how many there are...

Hope this helps, and hopefully happy gaming.

Choods

  • By Author imagechoods Mar 05, 2009

disc reading error =
http://www.petitiononline.com/PS3issue/petition.html

your blueray system is messed up that's why you can't play the movies and all ps3 games are blueray so that falls under the same category 

  • By Author imagec3sar Dec 28, 2008

I have had the same issue. Upgraded the firmware to 2.3. I have played COD4, Assasins Creed before but it happened whilst playing Colin McRae DIRT. The game froze. I tried to power down...no luck so switched off from the back. After this, DVDs and PS3 games no longer read. Was asked by sony Customer support to send them the console free of charge to be refurbished/exchanged. Told it would take 15-20 working days. So I will send in soon.

  • By Author imageGuest Apr 21, 2008

i just resolved mine but formating the whole ps3 system and signing in back wit ur email and password. and u wont loose anything on ur system.

Turning the system upside down worked for me... temporarily that is. It wont load anything now, but it bought me a couple months. Playstation 1's and 2's had disc read errors that doing this solved, so I figured I'd try it with the 3, and it did make the disc load, but now its not wanting to work at all. Like i said... doing this might buy you a couple months...

sounds crazy but i sytem restored held buttons down, surfed the web to trouble shoot and laughed at one person who suggested hitting the top of the ps3 to shuffle the player and guess what it worked .... i spent 4-8 hours trying to fix and all it took was a couple light taps to the top(like you would a babys bottom just slighly harder and presto.....

I had the same problem, try this before sending it to sony it worked for me go to settings at the start and format it this will wipe everythink but did work for me well worth doing. (this happend to me after doing an update for fifa10.)

Try this link . . . www.sony.com/playstation3

To find your best solution.

9

  • By Author imagepsthree Aug 04, 2009

my playstation wont read games and when it do it feeze,z this is my 2nd ps3 what the **** is up with it like! yet it will play dvds grand

Is there anyone doing a class action suit? I think all of us should get together and do something I just had to shell out $600 to replace my 50 inch tv that they sold me that was faulty go figure I get a ps3 and first game first try it doesnt work will not read a game or blue ray moviie comes up with an erroe 80010514? but it will sometimes load tothe start of the game and then freeze wtf??????????

Y CANT PPL PLAY PS3

I'm in the same boat here... my 80g decided it wasn't going to recognize discs anymore. By the way, it is not just a direct result of that 2.30 firmware update, because mine is still 2.17.

I received mine as a christmas present a couple of months ago from my grandfather who has since passed away. No receipt, so not only do I have to pay $150, but I will no longer have the factory warranty!

All because of their defective hardware! This is robbery. I should not have these problems with a brand new $500 video game system...

  • By Author imageGuest May 17, 2008

    • By avatarbrucydo1 Nov 04, 2010

    • I had the same problem. I tried formatting and restting everything I then tried holding on the power button, no pressing and releasing ect just hold it on the PS3 will beep once then twice and switch off, then just switch it on as normal and all was reset and it recognised all types of disc again. Happy day!

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