Question about Sony SDM-HS95P/S (Silver) 19" LCD Monitor

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Pop up menu won't go away.

I have had this monitor for over 3 years. Never had a single problem with it. Then tonight out of no where a pop up from the screen menu appears. It says:

SER. NO: 1030985

The only way i am able to get it off the screen is to press one of the menu buttons at the bottom of the monitor. But that only works for about 5 seconds because the information pop up just reappears again. Also, every button i push brings me to the menu screen. I press an arrow key and it brings up the main menu. I can't even access menu features. The menu just disappears when i press another button. It's very weird. I've searched everywhere to find out why this would do this. If you have any ideas of what is happening to my monitor or an idea of how to fix it please let me know.


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  • TBone250 Mar 18, 2008

    I have the same problem, I tried to reset it but to no avail. The information box still pops up right darn in the middle of the screen for about a minute, and then goes away and then returns. The only way I can access the menu controls is to hold the menu while pressing the other buttons simultaneously. It is not my computer since I connected the monitor to my HP desktop and then my Macbook, and the problem still persist. I disconnected the power and video cables, reconnected them and even used a different power outlet. Don't know what else to do, Sony is usually a stand up company, I still have a Tricolor TV that was probably from the 80's and works fine, a Sony receiver from the 70's that is still humming tunes to my Kenwood speakers. What gives Sony?

    SDM-HS75 17" LCD Monitor

  • mel_25 Nov 24, 2008

    i have the same problem... its irritating, did anyone find out how to fix it?

  • Anonymous Mar 23, 2014

    I get an information screen in the middle of my screen. When I use the menu button, there no reaction. Do you know the solution? the screen says ddc-ci : off (sometimes on)
    tx , hanneke



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If you can do the factory reset in the pop up menu, try it. You might have to try with another power supply, cord, or computer and check where the problem is.

Posted on Mar 16, 2008

  • carcompanyka Nov 29, 2010

    I also have the same problem. And tantong Ive done the same and checked with another computer and it does the same thing but it takes longer to happen. It seems the longer the screen is shut down the more time before the "information" pops up again? This may just be a crappy way that sony created to make you buy a new screen, becasue from the research I've "attempted" to do I can not find a fix for this like I have so many PC problems before.



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