Question about Canon PowerShot S500 IXUS 500 Digital Camera

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Camera Buttons on back do not work

I have a Canon Powershot s500 and all of a sudden all the fuction buttons on back do not work. In picture mode I cannot change settings and in playback mode I cannot even get menu to come up. The buttons seem dead.

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  • Blugh Mar 16, 2008

    Thanks, I have removed the battery several times as well toggled all the buttons numerous times. Still does not work.

    In addition, cannot do as you suggest regarding using the Menu Button to reset because Menu button does not work as with any of the other buttons.

    Any other ideas??

  • Blugh Mar 16, 2008

    1. no error messages
    2. Yes
    3. Yes, nothing happens
    4. No, don't have one.



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Possibly two (2) reasons:
1. Software/firmware glitch. Reset the camera by removing the battery;
2. One of the buttons is stuck preventing any other from working. Determine which one and tap on it a couple of times as a temporary workaround. Ideally, the unit must be opened and the contacts/ switches cleaned with contact cleaner.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Mar 16, 2008

  • 1 more comment 
  • Louie  Role
    Louie Role Mar 16, 2008

    Hi again,

    Alternately, the camera can be reset to default settings.
    1. With the mode switch on any position, press ON/OF till power indicator is green;
    2. press the MENU button till "Reset settings to default?" is displayed;
    3. Left/Right keys to choose "OK"; "SET" button.


  • Louie  Role
    Louie Role Mar 16, 2008

    Appreciate your update/post.

    Additionally, pls:
    1. any error/display messages?;
    2. have you tried cleaning the cam including the lens, memory card slot, battery holder with a can of compressed air?;
    3. try plugging the USB connector to the cam and to a PC;
    4. try connecting the camera to a compatible Canon Direct Photo printer.

    Should all else fail, you may have to consider:
    a. a firmware update (but that would be through an authorized service center);
    b. replacing the camera if cost of repair would not justify that action. Sorry.

  • Louie  Role
    Louie Role Mar 17, 2008

    last I can think of is to clean/scrape the contacts/terminals both at the battery and that inside of the camera. You may need to use a sharp small object like a small screwdriver or a nail pusher. Additionally, it may be of help if you gently/slightly bend the camera's battery contact pins so as to put more pressure to the battery when inserted.

    Other than above, you may need to seek the services of a qualified professional.



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