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I have a Dyson vacuum cleaner ...upright....all of a sudden my vacuum started making this awful sound...like a loud buzz...but only when I have it on carpet....when I have it on "floor" mode it's fine....sometimes(although seldom) it has worked without buzzing...and it's LOUD!!....I have only had this vacuum for a year....and no...I have never picked up any coins or hard stuff.only use it for 2 rooms.the rest of the house is wood floors.......what shall I do? Thanks......Gloria

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  • css1226 Mar 23, 2008

    I have the same exact problem. I took everything apart except the motor and could not be certain what is wrong. I did notice that carefully adjusting the brush housing while it was running would sometimes quiet the noise. My guess it is in the part that covers the belt next to the motor. It does look slightly cracked. I may just buy the replacement part and see if that helps. I will let you know if that works.

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It may just be, that on carbet the brushes make noise that you dont hear on woodfloors.
If there is a hights adjustment, set it higher for shaggy carpet and lower for berber.

Posted on Mar 16, 2008

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1 Answer

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Hi Ismaias, it's Jack at Dyson.

The issue you're describing sounds unusual. If you think the noise coming from the cleaner head and brush bar is excessively loud, you might like to follow the steps shown in the video below to make sure nothing is jamming or obstructing the brush bar:


If you're confident there are no obstructions, but your machine is still sounding much louder than it should be, please do not continue to use your machine. At this point, it would be best to contact the Dyson Customer Helpline directly so we can provide further assistance. If a repair or a replacement part is needed, we can also confirm if this is covered under your Dyson warranty.

When you have your DC50 to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Your DC33's brush control is designed to make a ratcheting sound to warn you if something is jamming the brush bar. You should be able to resolve this by making sure the cleaner head is free of any obstructions, and removing any threads or hair from around the brush bar. For guidance in doing this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc33/dc33-multi-floor/dc33-maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-brushbar/removing-debris-from-the-brushbar

This should resolve the issue, but if you're still concerned about the machine after following these steps, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can provide further assistance.

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I'm sorry to hear you're having difficulties with your DC33. The brush control is designed to make a ratcheting sound to warn you if something is obstructing the brushbar. If you've checked the cleaner head and brushbar already, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.

You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

We'll look forward to hearing from you.

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Hi there,

When you lower your DC17's handle into the vacuuming position, a second motor which powers the brushbar will switch on, which will make the machine sound a little louder than when it's standing upright.

However, if you're concerned that the noise the cleaner is making is unusually loud, I'd encourage you to get in touch with us directly - we'll be able to run through some troubleshooting checks over the phone to help resolve this.

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Hi there,

Sorry to hear you're having difficulties with your DC14. The brush control of your cleaner includes a safety feature which makes a ratcheting sound to warn you when the brushbar is jammed. For a step-by-step illustrated guide demonstrating how to check for and remove obstructions from the cleaner head and brushbar, please see the link below:

http://www.dyson.com/support/help.asp?article=669&product=DC14-ALLFLOORS_US

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