Question about Canon PowerShot A510 Digital Camera

2 Answers

Camera stuck, can't retrieve images

I dropped my camera. Before I dropped it, I took pictures all day with no problem. When I dropped it, it was on and the lens was out, and I was about to take a picture. Now, when I turn it on, there is a loud buzzing and then a grinding noise, and the screen says "Canon" for about 10 seconds, then goes dark. The lens won't move in and out. I just want to move the pictures from the camera to my computer but ZoomBrowser EX, which came with the camera, doesn't recognize the connection between them when the cable is plugged into both. What can I do to retrieve the images?

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  • moirakulik Apr 03, 2010

    There is a memory card in my camera. I had erased all of the pictures that were on the camera before I took it out for the day. I don't know where my camera automatically stores images. I just take pictures, plug the cable into my camera and my computer, turn on the camera, put it in "play" mode, and ZoomBrowser Ex automatically pops up and gives me the option of retrieving the photos. The memory card holds 128 MB and I probably had about 20 photos on the camera before I dropped it.

  • moirakulik Apr 03, 2010

    I had already tried all of these suggestions, and I don't have a memory card reader. That's why I posted the question. If there's nothing else I can try, I guess I'll have to find someone with a memory card reader I can borrow.

  • moirakulik Apr 03, 2010

    I'm not a pro, that's why I needed to go on the internet to find a solution. Thanks for your help. :)

  • moirakulik Apr 03, 2010

    How can I tell whether they were saved on my memory card? Guess I need to get a memory card reader...? I don't want to pay some camera repair shop more than the thing is actually worth just to tell me that the pictures can be retrieved with a cord that costs less than $20. :)

  • Angelito Rabago
    Angelito Rabago May 11, 2010

    1. Do you have memory card on your camera? 2. Where did you save the pictures? on camera built in memory or on your memory card?

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  • Master
  • 1,035 Answers

Hi,
1. If the pictures were saved on your memory card then you can just transfer them to your computer.
2. If they were saved on the built in memory of your camera then you need to fix your camera first before retrieving them.
3. There might be short circuit inside your camera that's why it can't communicate with your computer.

* you need a camera technician to fix your camera then when it is fix that' the time you can get yur pictures.

Posted on Apr 03, 2010

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  • Master
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Use a separate card reader to download the pics. Also, try these: Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Apr 03, 2010

  • Ty Price Apr 03, 2010

    A memory card reader is something you should always use instead of your camera. A pro would never use the camera for downloads. This one costs $13 at Walmart and can read 32 different kinds of cards.

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