Question about GE Profile Harmony WPGT9360E 4.0 Cu. Ft. King-Size Washer with Stainless Steel Basket

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WASHERS WILL START

GE HARMONY STARTS AND THEN SHOWS THERE IS A PROBLEM WITH THIS UNIT.

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GE Profile Harmony
1 press power ( to wake up washer)
2 press Home ( it may already show HOME)
3 press HELP
4 press and hold MY CYCLES and BACK (for 3 to 5 seconds)

the service mode diagnostics screen will come up
it will show what errors are recorded..( if more button is displayed then also go to next list)

be sure to write them down exit will clear the codes and run a test

Let me know what the errors are I can help..

Posted on Sep 13, 2008

  • 1 more comment 
  • Moe Dakar Jul 28, 2013

    Hey Franklin, I came across your advice and it was very helpful. You had mentioned letting you know what the error was and you may be able to help. If that still stnad would you please give some further advice on an error that reads something to do with the motor. Unfortunately each time I go to turn on the unit, my washer runs through a test cycle and concludes with no option to re-run the diagnostic. What had happend was that my son had overloaded the washer with heavy blanketsand washed on a "sheets" setting. An error came up towards the end of the spin cycle and the washer had not drained any on the water. It seems as though the interior bin doesnt spin anymore. What do you think I can do? Thanks!

  • Franklin Ouchida
    Franklin Ouchida Jul 28, 2013

    hi Moe.I have work on the machines... If it will not drain it will not spin... if you can let me know what your error code is I can help..please let me know how much you are willing to do yourself?

  • Eric Stadnik Oct 07, 2013

    Hello Moe, I have same issue as Franklin (above) the error message says, "The motor is not rotating properly. Check & replace if necessary." with 2 codes at bottom of screen: "MAIN: MV 1.0A, and INVT: V 01 08" after resetting, also received a next message of: "Serial communication link between MAIN PCB and Inverter PCB is down." when starting, there is a hum where there is usually agitation. The unit has worked great for several years - this is the first problem. How can I determine if it is the motor or just the serial com link, or something else? thanks, Eric

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