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Can no longer see my external hdrive, also on start up it freezes my pc, can see it in the usb device but no volumes or access to it...

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  • Patrick Michaels
    Patrick Michaels May 11, 2010

    hmmm..sounds a lot like you're drivers are absent...any power glitches recently?

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Have you tried plugging it into another PC? If it freezes the other PC as well, it is likely that the hard drive inside the enclosure has failed.

Posted on Mar 16, 2008

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My western digital 1tb external hard disk freeze my pc when i conected i must restart after restart is ok


every system has a limit to the devices that can be connected to them.1tb is a very large memory and is capable of making the system or the hard disk freeze causing you to restart.it is most probably that your system cannot utilize it while it is on and so has to be re-boot so as to make the hard disk boot up with the system.one very good sign of this is if your system takes a bit of longer time to boot with the hard disk connected from the start,if so my advice is for you to upgrade your system.like the ram and processors should be increased.hope this was helpful?

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u might have to format it in safe mode or buy a new one, if you try it on some one elses comp. and it works it ur comp. but it is most of the time a software issue

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My pc now recognizes the drive as a local drive, but the drive cannot be read. Is it possible to restore the drive without deleting the files on it? They are some extremely important.


There are several things to try:
1) Disconnect all USB devices and restart the computer. Then plug in your external Hard Drive. In some cases, this has worked to enable external devices as there's a conflict between some USB devices. Once working, you can add any other USB devices you have.
2) Since the drive is recognized by XP, right click on it and if you have access to Tools, try to check the volume for errors. It may ask you to reboot and do a scan disk on startup. Sometimes although the computer recognizes the volume, it hasn't sufficient information as to how to access it. Running a scan disk can cure that problem.
3)Re-assign the drive letter; Occasionally XP can't access a path to the external drive; if it assigns a letter, in turn it will gain access
Change Drive Letter
The link above provides step by step instructions to change the drive letter
4) Run Windows Update and install SP3; Service Pack 3 addresses issues with external devices that weren't fixed in either SP1 or SP2
I do hope one of these answers provides a solution to your problem. Please post back with any other questions or just to let me know how you made out. Unfortunately, you have a common problem but no one FIX has been identified by Windows to solve it.
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Iomega 500 gb external drive no longer mounts on mac os x tiger


I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

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I devised these simple steps that tend to remedy quite a few common USB problems.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability.

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again.

If you suspect a cable never get one longer than the one you want to replace

If you checked and fixed anything there and still have issues it may well be due to the device itself or a weakened usb port, a loose usb port.

To remedy the last two consider a new usb card if it for a PC

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1 Answer

I have a Plumax enclosure I am trying to use. When I hook up my WD800 ide drive nothing seems to work. The power comes on, and the HDrive spins but my vista 64 desktop does not recognize or show the drive...


Try hooking it up to a different USB port. Go to computer on the start menu and see if your computer sees it. Try restarting your computer with the hard drive already connected and turned on, the computer may recognize it then.

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1 Answer

USB External harddrive not accessible


A couple of possibilities:

1. Not enough power to the drive.
Does the external have its own power supply?
If not it may not get enough power from the USB bus to spin the drive up properly. Put your ear up to the drive and compare how it sounds when you have it in the desktop.
I have an external drive that has an extra connector for just that occasion. If yours does not have this , you will need to get a powered USB hub to rectify the situation.

2. Corruption on the drive. While it is plugged into the desktop , right click on the drive in explorer , go to properties , then tools and error checking. Run a scan and fix any errors.


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External hard drive not recognized


You need to first narrow down the problem to either your PC or the external hard drive. Do you have access to any other PCs you could try connecting your hard drive to? (think friends, family, public PCs, etc)

If the hard drive works on other PCs, we know it isn't a problem with the hard drive.

If it turns out that the hard drive is fine and the PC is the problem, I would suggest going in to Device Manager and uninstalling everything USB related. Once you have done this, either reboot your PC or right-click inside device manager and "scan for new hardware". All of your USB related devices should reload their drivers automatically. You may want to try this both with and without the usb drive connected.

Another tip would be to try various USB ports.

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I suspect it's not getting enough power from the USB cable. Might need external power.

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