Question about SanDisk Sansa m240 MP3 Player

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Screen frozen when powered on

When I turn on my sansa m240 the screen freezes on the sansa screen and none of the buttons will work except to power off and on. (new battery is in). Changed battery

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  • 482 Answers

Turn it off, take out the battery, then replace it, turn it back on. see if this helps.

Posted on Mar 15, 2008

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1 Answer

Frozen SanDisk M240 MP3


It will turn on but freezes at the opening screen. Cannot access the menu whatsoever. I've tried plugging it into USB in the back, removing the battery, sliding the Hold button to the right as advised in forum suggestions but nothing budges it from the opening screen. Also: it does not show up as being attached to any computer I plug it into. Got a fix?

Nov 01, 2008 | SanDisk Sansa m240 MP3 Player

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I need my mp3 player back!!


just hold on the power button 20 seconds, its works for me.

Mar 26, 2008 | SanDisk Sansa m240 MP3 Player

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Frozen screen


Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.

 

Make sure there's a battery in the player. This doesn't work when it is plugged into the USB port.

 

 

Oct 15, 2007 | SanDisk Sansa m240 MP3 Player

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My sansa e200 is frozen and none of the buttons work


Try resetting your unit. Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again. Hope this helps:) Jason

Sep 04, 2007 | SanDisk Sansa m240 MP3 Player

2 Answers

My Sansa m240 freezes at the title screen.


I have the same problem. I called tech support 1-866-726-3475 and they talked me thru several cures. None of which worked. My unit is about 8 months old. After trying all the options, they gave me a rma number and are sending me a replacement. I think they have had some trouble with this lot of players, they were very nice and it took no prodding from me for a replacement! Good Luck1

Aug 04, 2007 | SanDisk Sansa m240 MP3 Player

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Frozen screen


i recomend to buy another one!!!

May 07, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

Mp3


Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately. <>

May 04, 2007 | SanDisk Sansa m240 MP3 Player

4 Answers

Screen frozen when powered on


Hi, I just got off the phone with SanDisk tech support (same product, same problem). They walked me through the usual verify-the-battery stuff, tried to open it as a USB drive on my PC, then declared the product to be defective and are processing an RMA.

Jan 31, 2007 | SanDisk Sansa m240 MP3 Player

24 Answers

My sansa M240 WonT turn on all the way


Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240's there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that's frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.

Dec 27, 2006 | SanDisk Sansa m240 MP3 Player

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