Question about Computers & Internet

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REMOVE REGISTRY FIX FROM MY COMPUTER...

Please remove registry fix set up from my computer...can't delete...nothing will open to delete it from my computer..and is not listed in my control panel....remove or give me acall with instruction to get this mess off of my computer...and I'm not happy with norton and need to talk to someone about removing it from my computer and issue me A CREDIT....864-991-8898.. ADVISE HOW I CAN TALK TO SOMEONE ABOUT THE PROBLEM I AM HAVING WITH YOUR PRODUCT..NORTON ANTIVIRUS...WHERE DO I GO TO GET THIS ANSWER?????????????

Posted by on

  • suetruitt39 Mar 15, 2008

    DOWNLOAD FROM SYMANTEC.\.COM/FOWARD/SEARCH..DON'T WANT IT FIXED ..i WANT IT REMOVED FROM MY COMPUTER...NAME IS REGISTRYFIX..FROM NORTON WEBSITE

  • Matthew Haynie
    Matthew Haynie May 11, 2010

    What happens when you try to open a program? What is this "Registry fix set up" you speak of? What is the actual name of it? Where did you download it? What was the problem that made you think that you needed your registry fixed?

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Get the software call ( youruninstaller 2008 ) A+ Larry

Posted on Mar 15, 2008

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6ya6ya
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Posted on Jan 02, 2017

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1 Answer

Missing dvd writer drive oncompaq presrio 1717cl


Click Start/My Computer and see if your dvd drive is listed as a device along with your hard drives. If not, Turn the computer off, remove the power cord, remove the case, then remove the two cables that connect to the back of the dvd drive for about 30 seconds, then plug them back in and reboot. Now check to see if the dvd drive is listed under My Computer. If not you will need to Remove Upper and Lower Filters.

You can click the link below and when microsoft's site comes up scroll down and click Fix It or you can do it yourself with the instructions below the link based on your operating system. If you have windows 7 the Fix It will not work, you will have to do it yourself by the instructions under the link.


http://support.microsoft.com/kb/314060



Windows 7

To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows Vista

  1. Click Start

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, and then click All Programs.

  1. Click Accessories, and then click Run.
  2. Type regedit, and then click OK.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image003.jpg

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

  1. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

Now go to the "Did this fix the problem?" section.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows XP

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

May 29, 2012 | Computers & Internet

1 Answer

Dvd rum


Are you trying to play a bootleg dvd made by someone? Most computers have a hard time reading those. Try a store bought dvd and see if it works.

See if your dvd drive is listed under My Computer. Click Start/My Computer and see if the dvd drive is listed along with the hard drive. If not that is the problem. To fix it, remove the power cord, remove the battery, remove the one screw on the bottom of the laptop that holds the dvd drive, then pull the dvd drive out of the slot. Wait about 30 seconds then put it all back together and reboot computer. Check to see if the dvd drive is now listed under My Computer, if so you're ok. If not you will need to Remove Upper and Lower Filters.

You can click the link below and when microsoft's site comes up scroll down and click Fix It or you can do it yourself with the instructions below the link based on your operating system. If you have windows 7 the Fix It will not work, you will have to do it yourself by the instructions under the link.


http://support.microsoft.com/kb/314060



Windows 7

To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows Vista

  1. Click Start

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image002.jpg

, and then click All Programs.

  1. Click Accessories, and then click Run.
  2. Type regedit, and then click OK.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image003.jpg

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

  1. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

Now go to the "Did this fix the problem?" section.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows XP

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

May 21, 2012 | Computers & Internet

1 Answer

I have a Compaq Presario CQ50. I bought a couple of games to download on it but when I put the discs in nothing happens what can I do


Click Start/My Computer and see if your DvD/CD Drive is listed along with the hard drive. If not remove the power cord, remove the battery, turn the laptop over and remove the one screw that holds the Dvd/CD drive and remove the drive for about 20 seconds then put it all back together and reboot. Try looking in my computer again to see if the DvD/CD drive is listed now. If not you will need to remove upper and lower filters.

Windows 7

To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows Vista

  1. Click Start

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image002.jpg

, and then click All Programs.

  1. Click Accessories, and then click Run.
  2. Type regedit, and then click OK.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image003.jpg

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

  1. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

Now go to the "Did this fix the problem?" section.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows XP

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

May 08, 2012 | Compaq Computers & Internet

1 Answer

My hp dvd cd rw gwa 4082n is not displayed in my notebook laptop again. it prompt me with driver not successfully installed.please help


Remove the power cord, remove the battery, turn the laptop over and remove the one screw that holds the cd drive, then remove the cd drive. Wait 20 seconds then put the cd drive back in, the battery back in, the power cord back in and reboot. Once the system has rebooted, click Start/My Computer and see if your cd drive is listed as a device.

If the drive is not in my computer you will need to remove upper and lower filters.

Windows 7

To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows Vista

  1. Click Start

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image002.jpg

, and then click All Programs.

  1. Click Accessories, and then click Run.
  2. Type regedit, and then click OK.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image003.jpg

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

  1. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

Now go to the "Did this fix the problem?" section.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows XP

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

May 08, 2012 | HP Computers & Internet

2 Answers

I Have A Bunch Of ERRORS ON My Regestry


hi,
I find registry repair to be a good program for fixing registry errors,
Its free and you can download it from the link below: http://download.cnet.com/Free-Window-Registry-Repair/3000-2086_4-10606555.html
Please let me know if this helped you or leave a testimonial!
Regards,
Dave

Aug 04, 2011 | HP Computers & Internet

2 Answers

Cant install ND 6650A code 39


The issue is with the registry of the Computer. Please follow the steps to resolve the issue. Please back up the registry before performing the steps.

  • Please press "Windows+R" key to open the Run command, type regedit and then click OK.
  • Please click on File-->Export and then enter the name and select the location to backup the registry.
  • In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE-->SYSTEM--->CurrentControlSet-->Control-->Class-->{4D36E965-E325-11CE-BFC1-08002BE10318}
  • In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry.
  • On the Edit menu, click Delete and select Yes to confirm.
  • In the right pane, click LowerFilters, on the Edit menu, click Delete and select Yes.
Note If you do not see the LowerFilters registry entry, exit the Registry.
  • Exit Registry Editor and restart the Computer.
This should resolve the issue.

Good Luck!
Thank you for contacting.

Jun 29, 2010 | Dell DVD-rom DVD Drive

1 Answer

My cd rom dont work but my computer say that is installed give code 41


Well again we have a number of possibilities. code 41 means it isnt there according to my references.
First possibility is that the drive could be malfunctioning. Any tech would need much more information from you to be absolutely sure.
The second possibility could be a corrupted registry. I can paste fixes straight from the internet but you must be willing to take the risk of editing the registry. If you mess up in the registry it can render your computer useless. Never leave the registry editor open on your computer if you have kids, cats, or dogs OR another completely computer illiterate user in the house. The results are not pretty. If you want to take the chance and see if the registry fix works for you I will provide the possible fix below but if something doesnt match up with what the fix says you need to STOP before deleting anything. This is from Microsofts website.


"Windows Vista loadTOCNode(2, 'resolution');
  1. Click Start Collapse this imageExpand this imagevistastartbutton.jpg, and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. Collapse this imageExpand this imagesecurityshield.jpgIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
Now go to the "Did this fix the problem?" section. uparrow.gifBack to the top Windows XP loadTOCNode(2, 'resolution');
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.
Now go to the "Did this fix the problem?" section."

Mar 12, 2010 | Fujitsu Siemens LifeBook S-6000 Notebook

1 Answer

My c/d dvd does not show up on my computer, was working 5 days ago


Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.

See the “More information” section for detailed information.

This article helps you fix the problem. To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.

a.button { background: url(/library/images/support/KBGraphics/PUBLIC/cn/FixItButton.jpg) no-repeat 0 0; width: 139px; height: 56px; display:block; cursor:pointer; } a.button:hover { background-position: bottom right; } Fix this problem
Microsoft Automated Troubleshooting Services: Your CD or DVD drive cannot read or write media


Note This automatic fix only applies to Windows XP and to Windows Vista. If your computer is running Windows 7, go to "Windows 7" under the "Let me fix it myself" section.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator. If you need help verifying that you are an administrator, visit the following Microsoft Web site: http://support.microsoft.com/gp/admin (http://support.microsoft.com/gp/admin)

To fix it yourself:
Windows Vista loadTOCNode(2, 'resolution');
  1. Click Start and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.

Windows XP loadTOCNode(2, 'resolution');
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.
If you found this information helpful, please give me a big thumbs-up when you rate my answer. Thank you.

Feb 03, 2010 | Teac (DW-224EA-AM6) CD-RW/DVD-ROM (Combo)...

2 Answers

Acer 3690 wont play discs?


Hi

If this happened all of a sudden then you have one drier stepping on another. I'm enclosing the Microsoft fixes for this. This works nearly all the time.

Microsoft Windows Vista loadTOCNode(2, 'resolution');
  1. Click Start Collapse this imageExpand this image vistastartbutton.jpg, and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
Now go to the "Did this fix the problem?" section.
uparrow.gifBack to the top Microsoft Windows XP loadTOCNode(2, 'resolution');
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

Aug 05, 2009 | Acer Computers & Internet

2 Answers

Not respoding dvd drive


I have fixed a similar issue before on a co-worker's laptop. With what little information you provided, I believe it to be the same issue. His DVD drive would not show up in My Computer or Device Manager. I couldn't get it to play any disks and even removing and reinstalling it didn't work. I didn't solve the problem and get it to work until I made changes in the registry.

This issue is caused by two corrupt entries in the registry and the fix is fairly easy as long as you follow directions precisely.

Whether you're using XP or Vista, you will follow the same exact steps:

Again, this issue is caused by corrupt entries in the registry, therefore, you will have to go into the registry to make changes. Please be VERY careful when working in the registry.

ALWAYS CREATE A FULL BACKUP WHEN MAKING ANY CHANGES TO YOUR SYSTEM. When modifying the registry, you can also create a backup of the registry only and restore it from the backup if any issues occur.

These steps work both in Vista and XP. REMEMBER! Your ONLY mission here is to remove these corrupt registry entries (if they exist). DO NOT touch any other entries in the registry.

1. Click Start then click All Programs

2. Click Accessories then click Run

3. Type regedit into the text box then click OK

4. In the navigation pane,on the left, locate HKEY_LOCAL_MACHINE then click the folder to open it and find the SYSTEM folder.
Click the SYSTEM folder then go to the folder named CurrentControlSet and click it.
Drill down to the folder named Class then click it.
Within the Class folder, you will see several folders named with a series of alphanumeric characters enclosed in {} brackets.
Find the one labeled {4D36E965-E325-11CE-BFC1-08002BE10318} and click it.

5. If I'm correct about your problem, in the right pane of the window, you will see UpperFilters (if not, your issue is caused by something else and you can exit the registry). If you do see UpperFilters listed in the right pane then click it.
You may see an UpperFilters.bak registry entry. You do not have to remove it. Click UpperFilters only. If you do not see UpperFilters but do see LowerFilters, you still may have to remove that entry for this fix to be successful.

6. On the Edit menu, click Delete. You can also right-click UpperFilters then click Delete. Confirm the deletion.

7. Now for the LowerFilters, in the right pane, click LowerFilters (again if you DO NOT see this entry nor did you find the UpperFilters entry in the registry, you will need to move onto troubleshoot further).

8. On the Edit menu, click Delete. You can also right-click LowerFilters and click Delete. Confirm the deletion.

9. Now you're finished. Exit the Registry Editor and restart the computer.

After you restart your computer, the first thing that you should do is open My Computer to see if the drive is now listed. If you did find the Upper and/or LowerFilter entries in your registry and removed them, your drive should appear now.

I am assuming that your drive is still operable and is installed correctly. When I fixed this same issue on my co-workers laptop, the DVD ROM was recognized and working after the reboot. Also, because these registry issues are one of the most likely causes, it doesn't hurt to go into the registry just to see if those entries are there. If they are present, this is most likely the cause and the only solution that I know of.

Try these steps if you haven't already and post the results...



Mar 26, 2009 | HP Compaq nx6110 PC Laptop

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