try The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:
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go directly to downloading the tool
.
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Connectivity
:
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USB: Ensures that the USB connection from your computer to the HP product is working correctly.
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Network:
Ensures that the network connection between your computer and your
network is working correctly. If the tool detects a network connectivity
problem, you will be prompted to run the HP Network Diagnostic Utility
for better results.
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Spooler
: Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
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Online status
: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
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Device manager
: Checks for problems in Device Manager that would prevent printing.
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Print queue
: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
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Port
: Checks the port settings for the HP product.
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Driver
: Checks for alternate-driver settings.
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Conflicts
: Checks for conflicts with other drivers, such as other printer brands.
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Default printer
: Checks the default printer setting and prompts to select the HP product as default (optional).
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