Question about HP Photosmart C5180 All-In-One InkJet Printer

8 Answers

Photo Tray Problem Error Messege Prevents Printing

Everytime I turn my C5180 on, or try to print or copy, I get this messege to "Push output tray all the way down." Fact is, it is all the way down-I've tried every possible way to adjust this photo tray to no avail. Is there a software solution? I rarely even use this thing for photos, but I need my printer. Can u help????

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  • 5 more comments 
  • greenie1 May 28, 2008

    photo tray and paper jams man, even if i try to follow your instructions, it continues to do it.everytime. help me please.

  • bludawgs Jun 23, 2008

    Exact same problem. My 5180 is used very little. I'm tyring to get in contact with HP tech support.



    After going through about an hour of other processes, we finally fixed the problem by doing the following:



    We finally fixed it by changing the printer back to default settings.

    1.. With machine powered on, unplug power cord from back of printer and wait for 30 seconds.

    2. While holding down the "ok" and "?" buttons, plug the power cord back into the printer.



    3. Let the thing power up again and give it time to go through all of its process.



    This should fix the problem if it had the same problem mine had. I'm back up and running.



    AFter about an hour of going through other procedures before the instructions I gave you, HP tried to sell me some sort of replacement program. I told them that if it happened again, we would discard this printer and purchase another brand of printer.

  • Anonymous Jun 28, 2008

    I have the same problem with my c6180. "Put output tray all the way down" it says. Well, it is all the way down. When I press OK, I hear funny sounds (sounds you don´t really want to hear in a printer".



  • Anonymous Oct 07, 2008

    screen says photo tray problem, push the output tray all the way down. The output tray is already all the way down.

  • Anonymous Mar 15, 2009

    everytime I turn on my printer it tells 'push output tray all the way down' and I cannot solve this problem

  • Anonymous Apr 08, 2009

    ii ave the same problem i just bought it and i really need to use it for my reports it keeps saying push output tray all the way down i have an hp photosmart c7200 all in one seriers plez help me the tray is as far down as it can go

  • Geetha Murthy
    Geetha Murthy Aug 26, 2013

    Thanks for the suggestion,my printer back to working again after reading your suggestions,hp support is useles

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8 Answers

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Exact same problem. My 5180 is used very little. I'm tyring to get in contact with HP tech support.

After going through about an hour of other processes, we finally fixed the problem by doing the following:

We finally fixed it by changing the printer back to default settings.
1.. With machine powered on, unplug power cord from back of printer and wait for 30 seconds.
2. While holding down the "ok" and "?" buttons, plug the power cord back into the printer.

3. Let the thing power up again and give it time to go through all of its process.

This should fix the problem if it had the same problem mine had. I'm back up and running.

AFter about an hour of going through other procedures before the instructions I gave you, HP tried to sell me some sort of replacement program. I told them that if it happened again, we would discard this printer and purchase another brand of printer.

Posted on Jun 23, 2008

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Hi,

this is not a software problem.

try the following

> unplug the power chord from the printer while it is turned on, keep pressing the power button for 30 seconds.
> plug the power chord back in.
> check whether you have the problem

>if you still have the problem, then unplug the power chord while it is turned on
>press and hold ok and cancel button at the same time and while holding it plug the power chord.
> after few seconds release your hands
> test page would be printed and after that check whether you have the problem

if u still have the problem, service the unit

thanks and regards
agnel

Posted on Mar 16, 2008

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Removing all the ink cartridges, power cycling from the wall, and replacing them did the trick for my C6140. I read this on HP Support boards. Great solution!!!

I feared I had broken it by using the main tray instead of the smaller photo tray for 4x6 paper, which resulted in grinding noises. As soon as the cartridges were removed, the printer was able to **** in and push back out the photo tray.

On a side note, this is a great printer. We have used it casually (home use) for 4 years for printing, photo prints (true lab quality with the Premium Plus paper), scanning, copying and faxing. Ink use is reasonable (particularly if you buy the extra-large capacity cartridges at Costco) and the only fault was when the wireless function broke - but now I plug it directly into the router anyway so this did not bother me.

For the price after the Apple discount with a new Mac, it has served FAR longer than I would expect.
-Barry.

Posted on Jun 18, 2011

  • BarryMc Jun 18, 2011

    The asterisks above are for an innocent word that rhymes with 'duck'!

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I can't fix this

Posted on Oct 17, 2011

Throw your printer away :)

Posted on Oct 15, 2008

The solution above worked for me! Thank you!!!!!!

Posted on Aug 05, 2008

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I can't believe it! Two years later and my C7280 All-in-one is STILL experiencing the same error message! HP sucks! P.S. None of the solutions posted did any good.

Posted on Jun 11, 2010

You so funny.
just take the blue tray and remove it than insert it again where he suppose to be ;)

Posted on Jun 26, 2008

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Hi...I have a problem with my HP Photosmart C7280...can you help ? the error message "Photo tray problem" keeps coming up, telling me to "lift the output tray, push the photo tray all the...


Photo tray problem

' Lift the output tray up and verify that the photo tray

' is pushed in until it stops, then lower output all the

' way down. Press OK button on the printer to

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HP Photosmart C7280 All-in-One Printer


1. Turn off printer.

2. Pull out paper tray and photo tray

3. Remove output duplexer (on back of printer)

4. Open input sheet feeder (on top of printer)

5. Open cartridge access door. (Basically lift up control panel and scanner section of the printer)

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9. Close cartridge access door, close input sheet feeder, replace output duplexer, insert paper trays

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If the Paper Output Tray is closed, open it. The machine resumes printing.


If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button.
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***

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