Question about HP Photosmart C5180 All-In-One InkJet Printer
Everytime I turn my C5180 on, or try to print or copy, I get this messege to "Push output tray all the way down." Fact is, it is all the way down-I've tried every possible way to adjust this photo tray to no avail. Is there a software solution? I rarely even use this thing for photos, but I need my printer. Can u help????
Exact same problem. My 5180 is used very little. I'm tyring to get in contact with HP tech support.
After going through about an hour of other processes, we finally fixed the problem by doing the following:
We finally fixed it by changing the printer back to default settings.
1.. With machine powered on, unplug power cord from back of printer and wait for 30 seconds.
2. While holding down the "ok" and "?" buttons, plug the power cord back into the printer.
3. Let the thing power up again and give it time to go through all of its process.
This should fix the problem if it had the same problem mine had. I'm back up and running.
AFter about an hour of going through other procedures before the instructions I gave you, HP tried to sell me some sort of replacement program. I told them that if it happened again, we would discard this printer and purchase another brand of printer.
Posted on Jun 23, 2008
this is not a software problem.
try the following
> unplug the power chord from the printer while it is turned on, keep pressing the power button for 30 seconds.
> plug the power chord back in.
> check whether you have the problem
>if you still have the problem, then unplug the power chord while it is turned on
>press and hold ok and cancel button at the same time and while holding it plug the power chord.
> after few seconds release your hands
> test page would be printed and after that check whether you have the problem
if u still have the problem, service the unit
thanks and regards
Posted on Mar 16, 2008
Removing all the ink cartridges, power cycling from the wall, and replacing them did the trick for my C6140. I read this on HP Support boards. Great solution!!!
I feared I had broken it by using the main tray instead of the smaller photo tray for 4x6 paper, which resulted in grinding noises. As soon as the cartridges were removed, the printer was able to **** in and push back out the photo tray.
On a side note, this is a great printer. We have used it casually (home use) for 4 years for printing, photo prints (true lab quality with the Premium Plus paper), scanning, copying and faxing. Ink use is reasonable (particularly if you buy the extra-large capacity cartridges at Costco) and the only fault was when the wireless function broke - but now I plug it directly into the router anyway so this did not bother me.
For the price after the Apple discount with a new Mac, it has served FAR longer than I would expect.
Posted on Jun 18, 2011
I can't fix this
Posted on Oct 17, 2011
Throw your printer away :)
Posted on Oct 15, 2008
The solution above worked for me! Thank you!!!!!!
Posted on Aug 05, 2008
I can't believe it! Two years later and my C7280 All-in-one is STILL experiencing the same error message! HP sucks! P.S. None of the solutions posted did any good.
Posted on Jun 11, 2010
You so funny.
just take the blue tray and remove it than insert it again where he suppose to be ;)
Posted on Jun 26, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 11, 2011 | Xerox Phaser 3100MFP/S Laser Printer
Photo tray problem
' Lift the output
tray up and verify that the photo tray ' is pushed in until it stops, then lower
output all the ' way down. Press OK
button on the printer to 'continue printing
' Lift the output
tray up and verify that the photo tray
' is pushed in until it stops, then lower
output all the
' way down. Press OK
button on the printer to
HP Photosmart C7280 All-in-One Printer
1. Turn off printer.
2. Pull out paper
tray and photo tray
3. Remove output
duplexer (on back of printer)
4. Open input sheet
feeder (on top of printer)
5. Open cartridge
access door. (Basically lift up control panel and scanner section of the
6. Turn on printer
(Power button on now raised control panel)
7. Printer may
display message "Performing printer alignment - Do not interrupt"
8. Wait for a few
minutes until printer stops making all setup noises.
9. Close cartridge
access door, close input sheet feeder, replace output duplexer, insert paper
10. Do a test print. All should be fine.
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