Question about 2wire 2700HG-B Router (2700HGB)

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Media access crontrol (MAC) address

I'm trying to hook up my Xbox live to my wireless network ((2wire) and both my ISP (Qwest) and XBox says I need to register my MAC address .... how do I do this?

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  • 36 Answers

Hi Stevetabor9,



Finding and Registering Your Xbox Console's MAC Address

  1. Turn on your Xbox console with no game disc in the disc tray.
  2. From the Xbox Dashboard, choose Settings, and then Network Settings.
  3. The 12-digit number at the bottom-right corner of theNetwork Settings screen is the MAC address of your Xbox console. Do not change your Xbox console MAC address; just write it down so that you can use it later.
  4. If you have a direct connection from your Xbox to your modem, you'll have to disconnect it and reconnect your PC to access the Internet.
  5. From your PC, open the following page:
    British Columbia: http://oca.bc.hsia.telus.net
    Alberta: http://oca.ab.hsia.telus.net.
  6. Log in using your Telus Velocity Internet Service account.
  7. Select Manual Registration and Administration of PC's and Devices.
  8. In an available slot, enter the MAC address of your Xbox console, then select Update.
  9. Follow the steps in Direct Connection with Telus to try to connect to Xbox Live again.
Registering Your Router MAC Address
  1. See your router documentation to find your router MAC address.
  2. Before disconnecting your PC from the Internet to set up a router connection, open the following page:
    British Columbia: http://oca.bc.hsia.telus.net
    Alberta: http://oca.ab.hsia.telus.net.
  3. Log in using your Telus Velocity Internet Service account.
  4. Select Manual Registration and Administration of PC's and Devices.
  5. In an available slot, enter the MAC address of your router, then select Update.
  6. Set up a router connection to Telus and try to connect to Xbox Live again.
take care

Posted on May 09, 2008

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How do i connect to live?



1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live".


applysettings.jpg3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Edit Settings" then "Additional Settings" tab then select "Advanced settings" & put the Physical Address of your PC without the dashes on the "Alternate MAC Address" part and select "Done", when it asks you to Apply Settings choose "Test Xbox Live".

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live". editbasic.jpg3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you'll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore to Factory Default" when it asks you to Apply Settings choose "Test Xbox Live".
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
automanual.jpg
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose "Test Xbox Live".
If you faced any other kind of troubles with this part failing even after you tried these steps please don't hesitate to leave a comment.


Read more: http://xbox360help.blogspot.com/2007/04/ip-failed-xbox-360-live-test.html#ixzz14pRocyB3

Nov 09, 2010 | Microsoft Premium System for Xbox 360

1 Answer

I am trying to hook up xbox live for the first time. i have a isp windstream and a speedstream 5200 modem. My connection is good verified by windstream but x box cannont connect to the signal. Winstream...


  1. Step 1 Have your Xbox 360 correctly hooked up to television with HDMI or component cables. Turn your television and Xbox on. Make sure your television is on the correct input. Make sure that your WIndstream DSL Modem is on. If you have a router, make sure that it is on.
  2. Step 2 Obtain the security key for your wireless network, and write this key down. You will need this key to allow the Xbox 360 to have wireless access to the Internet. If you do not know where to find your wireless network key, you will have to access the security setup of your router. The way to do this varies by model, so check your user's manual to see how. If you don't plan on using the Xbox Wireless Adapter for your Xbox, you may skip this step.
  3. Step 3 Run a network cable (Ethernet) from your router or directly from the modem to the Xbox 360. Once you have this cable plugged in you will have to access the "My Xbox" tab on your dashboard. Go to the "System Settings" portion of the tab, usually the last portion on the right, and access network settings. For wired setups, go to the "Configure Network" option and make sure both the "IP Settings" and "DNS Settings" are set to automatic.
    For wireless setups, you will need to have the Xbox Wireless Adapter plugged into the Xbox. Under the Network Settings, enter the security key that you obtained earlier to allow access to the Internet and Xbox Live.
  4. Step 4 Create an account on Xbox Live. You will need to either have a credit card or an Xbox Live subscription card. You can purchase Xbox Live cards at your local game retailer. You will be asked to enter information and create a user name called a "Gamer Tag." This is the name that you will be known as in the x-box community hope this help you out

Jun 08, 2010 | Computers & Internet

1 Answer

How do you set up the xbox to wireless connection


Turn on the unit without a game CD in the drive; this brings up the main Xbox menu or “Xbox Dashboard
Using the joystick’s control pad, go to“Settings” then click the “A” button on the joystick

From the “Settings” menu, go to“Network Settings” and click the “A” button on the joystick

The “Network Settings” window has various options to connect the Xbox to a network or directly to an ISP using PPPoE. Click the “A” button to select “IP Address

The Xbox defaults to DHCP (Dynamic Host Control Protocol). If there is a good network connection to your HomePortal, you should see the IP address fields populated. If the Xbox was previously configured for a static IP address, click the “A” button on “Configuration” and select “Automatic”. Click the “A” button to accept the changes or the “B” button on the joystick to go back up one level in the menu

The “DNS Servers” (Domain Name Service) is set to “Automatic” by default; you may need to reset it to a previous static setting. Simply click the “A” button and change the setting to “Automatic”, then click the “A” button to save the changes

PPPoE (Point-to-Point Protocol over Ethernet) is turned off by default; if the Xbox was connected directly to a DSL modem before the HomePortal was installed, you need to change it back to “Off”. Simply click the “A” button on the “Configuration” menu and change to “Off”, then click the “A” button to save the setting.

The “Advanced” tab has the configuration menu for the Xbox-branded wireless adapter, where you change the DHCP Host Name and spoof the MAC (Media Access Control) address if necessary

Verify the settings; click the “Connect” option and click the “A” button to test the network connection.

The system now checks the physical connection, verifies the IP and DNS addresses then tests the connection to the Xbox Live service. If everything is ok, the test shows “Connected to Xbox Live

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1 Answer

Connection to winows media failed


1. check your netwok calble properly
2. check your router internet connection
3. follow these steps

Accessing network settings loadTOCNode(2, 'moreinformation'); To access the Network Settings area, follow the steps for the version of the Xbox 360 Dashboard that you are using.

New Xbox Experience Dashboard:
  1. From the Xbox 360 Dashboard, select System Settings in the My Xbox area.
  2. Select Network Settings.
  3. Select Configure Network.
Legacy Xbox 360 Dashboard:
  1. From the Xbox 360 Dashboard, move to the System blade.
  2. Select Network Settings.
  3. Select Edit Settings.
IP settings, IP address, subnet mask, and gateway loadTOCNode(2, 'moreinformation'); Collapse this imageExpand this imagenetworksettings-basic.jpg

After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the IP Settings block, you are prompted to select an Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your IP settings from your network or from your modem or Internet service provider (ISP). This option is recommended for most users.

You may have to or prefer to manually configure the IP settings, especially when a static IP address is used. This is necessary only if your ISP has issued a static IP address, or if you have configured the router to issue static IPs (and DHCP is not used). To manually configure the settings, select Manual, and then enter the IP Address, Subnet Mask, and Gateway by using the keyboard on the screen. When the information is complete, select Done.
DNS settings, primary and secondary DNS servers loadTOCNode(2, 'moreinformation'); After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the DNS Settings block, you are prompted to select Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your DNS settings from your network or from your modem or ISP. This option is recommended for most users.

You may have to or prefer to manually configure the DNS settings, especially in scenarios in which a static IP address is used or where DHCP is not available or not offered by the ISP. To manually configure the settings, select Manual, and then enter the primary and secondary DNS server names by using the keyboard on the screen. When the information is complete, select Done. Note You do not have to enter a secondary DNS server to connect to Xbox LIVE. A secondary DNS server is required only if the primary DNS server has technical problems.
Wireless settings loadTOCNode(2, 'moreinformation'); To configure your Xbox 360 console to connect to your wireless network by using an Xbox 360 Wireless Adapter, follow these steps:
  1. Access Network Settings .
  2. On the Basic Settings tab, select Wireless Settings.

    Note If the wireless settings area does not appear or is unavailable, click the following article number to view the article in the Microsoft Knowledge Base: 909333 (http://support.microsoft.com/kb/909333/ ) While attempting to view the settings for a wireless network connection, all the wireless functions appear to be disabled in the Xbox Dashboard
  3. Follow the instructions to select your wireless network, select your wireless network name, and then enter your wireless security information.
  4. Select Done.
PPPoE settings loadTOCNode(2, 'moreinformation'); If your Internet service provider uses PPPoE authentication, you have to enter the settings in the Xbox Dashboard if you have a direct connection through a modem. If you use a router or a gateway instead, leave the PPPoE settings blank because the router performs PPPoE authentication. Note If your ISP does not use PPPoE authentication, make sure that these settings are blank. To learn whether your ISP uses PPPoE authentication and to learn the correct PPPoE information, contact your ISP.To configure the PPPoE settings on your Xbox 360 console, follow the steps for the version of the Xbox Dashboard that you are using.

New Xbox Experience (NXE) Dashboard:
  1. Move to the System area of the Xbox Dashboard by using one of these methods:
    • Press the Xbox Guide button on your controller to open the Xbox Guide, scroll to the right to access Settings, and then select System Settings from the list of options.
    • Select the My Xbox channel, and then scroll to the right to select System Settings.
  2. Select Network Settings.
  3. Select Configure Network.
  4. On the Additional Settings tab, select PPPoE Settings.
  5. Use the keyboard on the screen to enter the PPPoE information that was provided by your ISP.
  6. Select Done.
  7. Select Back to return to the main Network Settings area.
  8. Select Test Xbox LIVE Connection to restart the test with the new PPPoE settings that you have configured.
sure it will work thank you

Mar 14, 2010 | Microsoft Xbox 360 Console

2 Answers

Networking problems


I think you need to register the MAC address of your xbox. Try to call your ISP or xbox people to register your xbox mac address so that you can use in wirelessly. They need to clone the mac address of your xbox so that when you need to use your router it wont have any problem connecting to the internet.

Feb 17, 2010 | Learn.com Windows XP Networking Tutorial...

2 Answers

How do i set up xbox live


1. check your netwok calble properly
2. check your router internet connection
3. follow these steps

Accessing network settings loadTOCNode(2, 'moreinformation'); To access the Network Settings area, follow the steps for the version of the Xbox 360 Dashboard that you are using.

New Xbox Experience Dashboard:
  1. From the Xbox 360 Dashboard, select System Settings in the My Xbox area.
  2. Select Network Settings.
  3. Select Configure Network.
Legacy Xbox 360 Dashboard:
  1. From the Xbox 360 Dashboard, move to the System blade.
  2. Select Network Settings.
  3. Select Edit Settings.
IP settings, IP address, subnet mask, and gateway loadTOCNode(2, 'moreinformation'); Collapse this imageExpand this imagenetworksettings-basic.jpg

After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the IP Settings block, you are prompted to select an Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your IP settings from your network or from your modem or Internet service provider (ISP). This option is recommended for most users.

You may have to or prefer to manually configure the IP settings, especially when a static IP address is used. This is necessary only if your ISP has issued a static IP address, or if you have configured the router to issue static IPs (and DHCP is not used). To manually configure the settings, select Manual, and then enter the IP Address, Subnet Mask, and Gateway by using the keyboard on the screen. When the information is complete, select Done.
DNS settings, primary and secondary DNS servers loadTOCNode(2, 'moreinformation'); After you select either Configure Network or Edit Settings, you will be on the Basic Settings tab, which contains your IP and DNS settings. When you select the DNS Settings block, you are prompted to select Automatic or Manual configuration. If you select Automatic, the Xbox 360 console will try to automatically determine your DNS settings from your network or from your modem or ISP. This option is recommended for most users.

You may have to or prefer to manually configure the DNS settings, especially in scenarios in which a static IP address is used or where DHCP is not available or not offered by the ISP. To manually configure the settings, select Manual, and then enter the primary and secondary DNS server names by using the keyboard on the screen. When the information is complete, select Done. Note You do not have to enter a secondary DNS server to connect to Xbox LIVE. A secondary DNS server is required only if the primary DNS server has technical problems.
Wireless settings loadTOCNode(2, 'moreinformation'); To configure your Xbox 360 console to connect to your wireless network by using an Xbox 360 Wireless Adapter, follow these steps:
  1. Access Network Settings .
  2. On the Basic Settings tab, select Wireless Settings.

    Note If the wireless settings area does not appear or is unavailable, click the following article number to view the article in the Microsoft Knowledge Base: 909333 (http://support.microsoft.com/kb/909333/ ) While attempting to view the settings for a wireless network connection, all the wireless functions appear to be disabled in the Xbox Dashboard
  3. Follow the instructions to select your wireless network, select your wireless network name, and then enter your wireless security information.
  4. Select Done.
PPPoE settings loadTOCNode(2, 'moreinformation'); If your Internet service provider uses PPPoE authentication, you have to enter the settings in the Xbox Dashboard if you have a direct connection through a modem. If you use a router or a gateway instead, leave the PPPoE settings blank because the router performs PPPoE authentication. Note If your ISP does not use PPPoE authentication, make sure that these settings are blank. To learn whether your ISP uses PPPoE authentication and to learn the correct PPPoE information, contact your ISP.To configure the PPPoE settings on your Xbox 360 console, follow the steps for the version of the Xbox Dashboard that you are using.

New Xbox Experience (NXE) Dashboard:
  1. Move to the System area of the Xbox Dashboard by using one of these methods:
    • Press the Xbox Guide button on your controller to open the Xbox Guide, scroll to the right to access Settings, and then select System Settings from the list of options.
    • Select the My Xbox channel, and then scroll to the right to select System Settings.
  2. Select Network Settings.
  3. Select Configure Network.
  4. On the Additional Settings tab, select PPPoE Settings.
  5. Use the keyboard on the screen to enter the PPPoE information that was provided by your ISP.
  6. Select Done.
  7. Select Back to return to the main Network Settings area.
  8. Select Test Xbox LIVE Connection to restart the test with the new PPPoE settings that you have configured.
sure it will work thank you

Feb 11, 2010 | Microsoft Xbox 360 Elite Console - Black

1 Answer

How do I connect to XBox live w/ ATT 2Wire?


to connect your xbox live wireless to 2wire gateway router you need to go to your xbox menu and click on settings then click A on joystick.Go to network settings then select ip address configure automatic ip. DNS should also be automatic. Under advance tab you'll see wireless you need to click connect.if you are prompt to wype encryption its the 10 digit number enclosed in a bracket on the buttom of 2wire router go to

Aug 19, 2009 | 2wire 2700HG-B Router (2700HGB)

1 Answer

How to hook up a netgear rangemax wireless router WPN824


  • connect it based on the manual
  • Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}
    • set first the routers access page
    • type www.routelogin.com
    • type username: admin, password: password
    • on basic settings: select no internet login: set the router mac address to set to computer mac address, apply
    • click: wireless settings under set-up: change: SSID: <your name>, region: US, mode: g&B, channel: 11, no password first, click apply
    • goto xbox system-network- then look for the ssid of your router and connect, if you encounter any problem call xbox live support

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2 Answers

Xbox live dont work please help


the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me

Jan 03, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

1 Answer

My xbox live doesnt work


the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me man 

Jan 03, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

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