Question about Samsung HT-WP38 System

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Samsung Home Theatre "Protection Error"

I have the same problem as the person on the previous page. When I turn on my Home Theatre unit I get "Protection" and it shuts off. What is this and how do I fix it?

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  • Anonymous Apr 05, 2008

    Same problem with Samsung HT-P38

  • ilko Mar 02, 2009

    Hi. I have the same problem - PROTECTION and then shut down. But this problem appears only on DivX disks. Please help me to fix this problem!

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I've had a similar problem where the fan stopped moving and the system gave the usual "protect" error. i think the IC's burned out on the amp board since the error was no longer there when i unplugged it. i ordered a new board off ebey for $25 shipped. make sure this is the problem by unplugging both the power and data cables from the amp circuit (the board with the big heatsink) and starting it. if it says starts normally then the problem is the amp circuit

Posted on Sep 14, 2009

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Check the speaker connection the problem my be caused by shorting wires!Otherwise its a bad amp.

Posted on Jan 21, 2015

Here is a tech note from Samsung concerning this problem. Not a fix but at least some sort of an answer about the problem. I guess you could check continuity on the fan and if it is dead you could replace it.

http://erms.samsungelectronics.com/customer/ph_srch/jsp/faqs/faqs_view.jsp?PG_ID=3&AT_ID=24114&PROD_SUB_ID=52&PROD_ID=-1

Posted on Mar 30, 2008

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No further troubleshooting, needs for repair this is a major fault

Posted on Dec 30, 2014

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1 Answer

Samsung ht-f9750w blur-ray 7.1 home theater came up an error Protection then shut down automatically.


The unit has DC Offset, meaning a damaged amplifier. This issue will not allow to unit to turn until the damaged is repaired.
If you are interested in having your Samsung repaired, please look to my website at audioserviceclinic.com. Thank you.

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protection error message means that your unit's fan is not working

it is a feature to keep your unit from overheating

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My dvd home theatre system ht tx75 keeps shutting down


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it is a feature to keep your unit from overheating

check if there is anything blocking the fan of your unit from rotating

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"Protect" error - HTZ110


Home Theater System Is Displaying "Protection" spacer.gif As soon as the unit is turned on, the word "PROTECTION" will flash on the front panel of the unit and SHUT OFF. This error message usually indicates that the fan in the back of the unit is not on.

The PROTECTION feature automatically shuts down the unit to avoid further damage. The unit will need service if this error message is displayed.

Please use our ASC Locator to find your nearest Authorized Service Center

from samsung's web

http://www.samsung.com/au/support/faqs/supportFaqList.do?group=&type=hometheatre&subtype=hometheatresystems&model_nm=HT-Z110&dType=D&mType=UM&vType=R&prd_ia_cd=03030100&acc_ia_fl=&disp_nm=HT-Z110&menu=faqs

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Hi, Ive had the same problem and after talking to Samsung Tech Support, I re-checked all my speaker wires and thier connection... one wasn't quite making proper contact so I adjusted it and PRESTO all better!!!!!

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Hello,
Protection mode on a Samsung player most likely means that the unit is overheating due to a non or low functioning fan. Before taking it somewhere to be serviced turn the unit on and see if the fan in the back is functioning (it should be on whenever the unit is on). If it is not you can try gently blowing it out with a can of compressed air.
I am sure that you can have it serviced but it might be cheaper to purchase a new player.
Good luck and take Care,
-WN

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Power


same thing ..

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