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Can't install new home printer (brother HL-2170W); have limited computer skills. Computer is HP Pavilion w. Win XP Home Edition. Old broken printer is HP LaserJet 1150, which I installed easily w. HP CD printer driver. Have installed one other home printer (Samsung on a Gateway/Win 98) w. Samsung CD printer driver--easy job. Problem: If brother CD driver is inserted in Pavilion Desktop, screen does not open. Also using Add Hardware Wizard route: it requires printer to be turned on, but-2170W Quick Setup Guide step 2 say printer must NOT be connected to computer until CD-ROM is activated (opening screen on monitor). What to do?? Any help appreciated. (A 1/2/3 numbered step-by-step helpful

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No problem JLW63.

Did you follow the instructions (how to unpack the printer).
There are many parts that must be removed before you can hook up & run the printer?

1. Click the start button, & open Control Panel. Once opend click Add/Remove programs. In the list of programs (one at a time), uninstall your old printers ( ones not connected to your PC). Re-start the PC once all old printer have been uninstalled.

2. When windows has finished loading take your CD for the Brother HL-2170W & put it into the cdrom. ( if the Brother screen does not open don't worry about it).

3. Click the Start button, than click Run. Click the Browse button. The Browse window will open. See the words, Look in: to it's right is a window & to the right of the window is a drop down button, click it once. A list will open, you will see some folders & some icons. One Icon will have what looks like a CD on it & it may have the word Brother listed under it or to it's right. (Click it once.)

4. Another list of folders will show up. Click once on the file that reads, setup.exe. Than click ( Open ) in the bottom right hand corner of that window.

5. Sit back & the CD will start installing the Brother CD software. Stay at your computer because you will need to enter information from time to time when asked. Follow the on-screen instructions.

Have a good day & enjoy your new printer!


Posted on Mar 15, 2008

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I wouldn't worry about turning the printer on and connecting it, that's just to avoid picking up generic drivers before you install the ones from the disk.

It's possible your installation CD is faulty. Follow these steps:

1) Download the latest drivers from the address below and install them.

http://welcome.solutions.brother.com/BSC/public/eu/gb/en/model_top/monolaserpri/hl2170w_all.html?reg=eu&c=gb&lang=en&prod=hl2170w_all

2) Connect your printer with pc off and turn both the pc and printer on. Windows should automatically install the drivers. If not then open device manager and install from there.

I hope this helps,

erch.

Posted on Mar 15, 2008

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