Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer

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HP PhotoSmart C4180 All-in-One

Http://www.fixya.com/support/t203152-hp_photosmart_c4180_phantom_paper_jam

from there, there are two solutions for a 'phantom' paper jam

a) find a optical switch
b) clear plastic disc with holes around the outside

i need to know how to take the printer apart to find a or b
please help =)

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Hi,

i think you are getting a false paper jam.

> try this.
> unplug the power chord from the printer
> open the rear access door
> check whether there is any paper or any bit of paper stuck inside
> if so remove it
> if not, clean the rollers
> now plug the power chord
> check whether you are getting the message
> if you are getting try below
> unplug the power chord
> open the front door so that you will get full access to the cartridges
> now move the cartridges manually from right to left several times
> now plug the power chord
> check again
> if still you are having the problem
> service the unit

Posted on Mar 16, 2008

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Follow this link please

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Same as sarahfrank and have tried all the suggestions on the hp web site.

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