Question about Miele Novotronic Premier 500 Front Load Washer

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Miele W830 i have a problem on a Miele W830, when the wash starts the water from the detergent tray comes straight out the drain pipe behind the door., and doesnt fill the Drum ive cleaned the tray, and while the tray is removed i poured water straight into the pipe which leads down from the tray, again, the water came straight out the drain pipe behind the door, the filter is clean, as this is checked every month, as is cleaning the tray......this is the first problem with the machine in 15 years!

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  • Anonymous Apr 19, 2008

    i have same problem - checked the drain and cleaned it out. Water still pouring out the drain when the machine switched on to a cycle. Anyone know what to do?

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3 Answers

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The Problem was the same with mine I found it was the funnel shaped pipe that fits on the bottom of the soap dispenser.
Remove the top (2 screws one on each side) slide top foward.
Remove the front couple of screws one on top and one in bottom door. Tighten up the clamp on the hose. Fixed.

Posted on Jun 28, 2009

Try this number 1800798578 and ask for the miele service department

Posted on Sep 27, 2008

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I have exactly the same problem - what was the answer ? 

Posted on Apr 05, 2008

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6ya6ya
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Posted on Jan 02, 2017

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