Question about Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Touch firmware problem

Tried to upgrade my firmware on the zen touch to be able to use it with Vista. Upgrade on XP and with media player 10 as Creative say. However player now only in recovery mode PC does not recognise player, cannot get any firmware to player shows version 0.0.10 on player screen. Any help appreciated

firmware problem

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  • feneyes Mar 16, 2008

    Same thing here, player is recognized by windows device manager, tried to reload firmware but then the application asks me to connect my device, can't find any solution at creative's

  • Agangi Mar 22, 2008

    I have the same problem. I formatted the disk and I tried to install a new firmware, but my computer doesn't recognize the player

  • Jonathan Kesler
    Jonathan Kesler Mar 30, 2008

    I've got the same problem. One day I acidently put my Touch itno to a bag turned on an forgot to use the hold button. Next thing I know it says firmware problem an it thinks it's only 20.00mb big. it wont sinc with media player or nomade. I have tried reloading the firware from creatives' site and it won't work because nomade can't find it it's so ircsome!!

  • Daisy01 Mar 31, 2008

    Same problem, The Creative site says they do not support Vista, great. In explorer, it shows the Zen but has an "X" saying "not connected". I'll just wait a while, maybe a fix with show up

  • Anonymous Apr 03, 2008

    Zen Creative MP3 Player - Frozen in the Recvery Mode and when I turn it on, it always says Ceative Filmware Problem and I cannot reboot or anything. It's just FROZEN!!!

  • Anonymous May 25, 2008

    The computer wont detect my device. I am using Windows Media Player.

  • cokz Jul 29, 2008

    i have the same problem as u guys:( how to fix it???

  • zexsa Oct 14, 2008

    I'm having trouble updating my zen touch for some weird reason it say's I got only 20.00 mb and the firmware is only v0.0.10 I want to update it to v2.11.01, when I turn it on it says "firmware problem". My pc can detect it but not the firmware program, it says my player is not connected, so i connected it but nothing happens, I was wondering is this problem fixable or I'm screw. Thanks in advance.

  • mchughross Oct 18, 2008

    this is an absolute headache, did everything creative said. got mu hands on a xp cpmputer, downgraded to sp2 & downgraded wmp to v10. Then when I tried to install the firmware, my player get's stuck in recovery mode. Read the solutions below but can't find the device manager on the old xp pc I have. thinking of throwing my touch away.

  • sangoboris Dec 20, 2008

    Hello, i'm Boris. I in possession of a 40 gigabyte Zen Touch that has a problem. Each time i connect the device to my PC, i am told that it malfunctioned and windows cannot recognise it. i had lost the CD package that came with it but i have downloaded all the software necessary for it to be used. I have upgrades of the firmware. The problem seems to be that the firmware was destroyed by my siblings.
    How do i get the original firmware version ie version 1.01.03 installed so that i can use it on my PC?

  • gemco28 Dec 21, 2008

    Same Exact Problem

  • hypnotic2991 Dec 26, 2008

    my mp3 player zen has a firmware problem and so i went to the website in recovery mode and firmware update but it says connect the device even tho its connected

  • Anonymous Mar 21, 2014

    tried to upgrade dvd firmware and it failed no player is dead

  • Anonymous Mar 21, 2014

    tried to update firmware on a dvp5990/37 dvd player and it failed now dvd player is dead


3 Answers

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Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Posted on Mar 24, 2008

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  • rifth Mar 27, 2008

    I dont know if it's windows media player 10 or 9 that it needs to be downgraded to. Just downgrade it if it allows you too. I have 11 and I downgraded it to 10 and it worked.

    So it should work by downgrading WMP11 to 10.

  • rifth Apr 09, 2008

    Just wondering if I solved anyones problem?

  • rifth Apr 10, 2008

    Excellent thanks for responding


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Problem solved: this is what i did, on my existing pc i have a fully updated xp with sp2, no creative software installed, i upgraded wmp9 to wmp10, reboot the machine, connected my zen, it appeared in the device manager. in the devicemanager i went to the properties of the zen and had the drivers updated, then i started ZenTouch_PCFW_L4_1_01_03,exe, got the message that i should connect my zen, closed, started ZenTouchP4S_PCFW_LB_2_11_01.exe and bingo!! the message appeared that i already had this firmware installed, according to my zen (stuck in recovery) i had firmware 0.0.10, updated the firmware anyway and it worked, no need to throw my zen in the wastebin.

Posted on Apr 10, 2008

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Hi there,
Can I ask a couple more questions please.
I'm running XP SP2. I have a Zen Touch, model DAP-HD0014. Firmware version is 1.01.03. Application software I have installed on the laptop is 3.20.21 (I also have the .exe for 5.10.38 which I uninstalled 'cos this didn't recognise the device).
So, my questions are:
1. Do I need to upgrade the firmware on the Zen Touch ?
2. Ditto for the driver on the machine ?
3. Ditto for the application itself ?
BTW- I have upgraded to WMP v10 as an aside
Please help! Am getting very srustrated at this stage

Posted on Oct 09, 2008

5 Suggested Answers

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SOURCE: creative zen

After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

Posted on May 20, 2008

  • 1 Answer

SOURCE: I have a Creative Zen

simply no unless you make a back up copy

Posted on Jun 24, 2008

  • 1 Answer

SOURCE: Creative Zen Touch firmware problem

I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;

1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10).

Related topic is further explained on this page
3. Download the following files from the website and save them to a
unique folder.
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.

Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
additional information.

4. Re-install the Zen Driver and reboot the PC and then connect the
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.

Good luck

Posted on Oct 19, 2008

  • 1 Answer

SOURCE: Firmware Update problem.(Failed)

Firmware Update problem.(Failed)
hi i have Creative Zen 4GB Mp3 player.
When i plug it via USB on my PC i can't upgrade frimware.İt always run in recovery mode.i start firmware upgrade and installer says "firmware upgrade failed.".Media explorer says Storage Media is 50 mb.Please help i don't know anything to repair it...

Posted on Mar 30, 2010

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Creative zen touch firmware problem

Sorry I am making a restatement...I realized my firmware was still 1.0. and tht it coudnt b upgraded to 2.x.xx till media player 10 was installed and media player 11 removed.before you do anything......back up all music on your zen touch because the upgrade to 2.0.xx deletes everything on your mp3 player and sometimes the player wont be readable after uninstalling .......then you can do an auto update: from the manual downloads page, I did.. and there was numerous updates tht popped up after removing windows 11 media player and the other item that was required in the instructions located here: .
Hope this clears the air about upgrading the firmware to 2.0 so tht windows 7 can read your zen touch, sleek or other non supported creative-Tm hardware. I havnt finished upgrading yet because I Had so much on it that its taking me over 8 hours now just to sync my music with my computer so tht I wont lose the data when upgrading to firmware 2.x.xx

Jan 05, 2010 | Creative Labs Zen Touch MP3 Player

1 Answer

Upgrade firmware problem zen touch 20 gB

I contacted Creative about a similar problem with mine when I went onto Vista and they advised that I had to update the firmware. The downside they stated was that I would probably lose all my songs. The only way round this is to save them all to a non vista computer and then upgrade and hope you can put them back onto your player. Here is the info they sent me. Not sure if it works as I never got round to it.

I understand that you cannot get the software to work in your Windows
With regards to your enquiry, there are two things that you need to
consider, player and the software.

For a proper set up, you should update the player with an MTP Firmware
version using a PC with Windows XP installed.
What is the MTP Firmware?

Ensure that computer has both Service Pack 2 and Windows Media Player
a. Verify SP version, click+Start+Run+type Winver.

Next, update the driver first, once it has been installed, connect the
player then click the MTP firmware program.

Proceed to this link and download the following files needed.
just click on the link above then type the filename of the
driver version : JB3MV2_PCWDRV_US_2_01_00.EXE
firmware version : ZenTouchP4S_PCFW_LB_2_11_01.exe
at the search box provided.
download and save them to your folder. Click the program and follow
further instructions during the installation.

For instruction on updating the firmware, please use the link below and
select ZENTouch

As for the software, you maybe required to download and install the
following updates below:
Please view important notes written at the website for further

Proceed to this link
then type the filenames: CMS5_PCAPP_LB_5_10_38.exe


at the search box provided. Ensure device is attached before you start
the installation.

Sorry it's so long winded and I hope it works.


Jan 02, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

Driver zen touch 20 GB

where ca i find a driver for a creative zen touch, one that realy works

Aug 25, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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Creative zen touch firmware help

Jul 07, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen mp3 help please

You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative ZEN MICRO

OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

Mar 31, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch firmware problem

This means both systems contain a bug, or cookie. If the firmware you accessed isn't applying itself to the device, this means the system itself has been corrupted. Double check with your system configuration properties on each device, and tell me whats going on from there.

Don't panic!


Mar 25, 2008 | Creative Labs Zen Vision Digital Media...

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Error with Napster,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
  • A specific application from the online music service provider
  • Windows Media Player 11.
  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

Nov 30, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Middle of a firmware updated bricked my Zen TOuch

This solution is from another post, and it was how I recovered from the same problem. "I had the same problem and the solution is documented on the Creative labs message boards. This happens if you upgrade the firmware with a computer that has media player 11, Which KILLS your Zentouch. (Thanks Creative!!) The solution, as partially noted by the other poster, is to rollback Media Player to version 10 AND to eliminate all traces of Creative software on your PC. Reboot, then plug in the Zen, it will be regognized by MP10, and then run the firmware upgrade software. I found it easier to do this by using a different computer rather than uninstalling software from mine. After this WMP 11 does work."

Aug 02, 2007 | Creative Labs Zen Touch MP3 Player

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