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If you have a set of cartridges there try removing the CISS tanks and using them. If it recognizes the cartridges than the master chip on the CISS Tanks are faulty. Its usually the black.
Contact the manufacture for replacement chips if available.
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May I know the exact error messages in the printer screen. If it's green and yellow lights that are flashing you need to push more the two cartridges that you replace....also try to clean it using the printer program installed in your computer....good luck and hope it will help....
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
Push OK, CANCEL, BLACK, & COLOR all at once while turning the printer off, turn it back on. I had to do this 2 times to get it to work and then it went through a long period of maintanence before I could print
I had this eror. It was caused by indexing error left to right.Would print some then cancel after starting to make clunking and left to right error gets to large.(white edge up the side of full page print). There is a toothed print head carriage drive belt and a clear indexing strip above the heavily white greased bar behind print head carriage. If this clear indexing strip gets grease or anything else on it the print head cannot index. With print head at full right position,power off, I carefully wiped the clear strip by pinching between clean dry fingers and wiping up and down the strip a few times,maybe use cotton wool buds and IPA or methalated spirit if you can't get your fingers in there without breaking the strip. then with power on print head in change cartridge position,push carriage to far left and wipe right side of clear strip.I pushed carriage full left to right a few times,Then ran print head alignment.Fixed without taking apart.
Take both cartridges out and then you will see a grey lever in the front of the assembly that holds the two cartridges in it. If you lift that lever up it will allow you to remove the print head assembly. Soak that in some hot water, use a straw to help blow out any remaining ink residue in the holes that the ink flows throw and once it is dry again put it back in and see if the error goes away. I'm just running a head cleaning, nozzle cleaning etc. now but I appear to be back in business.