Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Big problem i have a light engine problem with my hitachi but i purchase it off ebay three years ago do you think hitachi will still stand by there product.

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I have mine in the shop and the warranty is only 90 days on a repalcement.

Posted on Jun 01, 2008

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They only have a 3 yr warranty on light engines.

Posted on Mar 15, 2008

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4 Answers

Yellow spots


I have been told by a local repair person that Hitachi might replace the light engine at no cost because it is such a big issue... has anyone hear about this... I am going to contact them directly also.

Sep 08, 2009 | Hitachi 42V710 42" Rear Projection HDTV

1 Answer

LIGHT ENGINE FOR THE HITACHI 60V500


Hitachi WILL replace the part... My tv is over 4 years old and the light engine went bad. They sent me a new light engine free of charge two weeks ago and now it is PERFECT! When you call them make sure to ask for their superior if you get denied by someone.

Jul 10, 2008 | Hitachi 60V500 60" Rear Projection...

1 Answer

Blue line


Hi clay45

You have a defective light engine and if you call Hitachi's customer relations department at 800-654-7013, they will give you the names of some dealers in your area to come out and confirm the problem. Once the tech tells you it's a bad light engine, Hitachi will send a brand new light engine to the dealer to come out and install. If you're not under warranty Hitahci will cover the cost of the part (around$1500) but you will have to pay the install (runs $200-400 approx)

Hitachi has not recalled this (although they should) but they are replacing it. Don't get discouraged if when you call them the first time, they act like they have not heard of this problem. Just follow through and have the set looked at and they will replace the part...you just pay the install. Once our light engine was replaced, the TV is like brand new. Good Luck:)

Jan 23, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

3 Answers

Hitachi ultravision LCD


I recently had the same problem. You need to contact Hitachi (1-800-448-2244) and advise them of the issue. Hitachi will give you a local service contact who will look at your TV and advise you that the light engine needs replacement. Afterwards, you need to call Hitachi back and speak with a customer service Rep. They replaced the part (I was quoted $530) but I had to pay labor and service (($370). If your TV is 12-18 months you should be able to get them to cover both. Based on the service rep that fixed mine, he indicated he has replaced about 40 of these since late 2007. Mine was replaced last week and now I have a different issue, a bright blue pixel light. Now it's round 2 with the service department. I have not been impressed with Hitachi's customer service considering I spent $3200 on this TV 3 years ago. Hope this helps. Good Luck!

Jan 13, 2008 | Hitachi UltraVision CineForm 55VG825 55"...

1 Answer

Have 46ux12b hitachi


2 Questions?

1., Does the unit have sound?
2., Can you hear a click?

Jan 12, 2008 | Hitachi 43FDX01B TV

2 Answers

Lights flashing and no piture or sound


I had the same problem a little over a year ago. It was the lamp. It needed to be replaced. I hope you have the extended warranty.

Jan 08, 2008 | Hitachi 50V720 Television

5 Answers

I have a Hitachi 50v710


You have a defective light engine and here is what you need to do...we just went through this. You need to call Hitachi's customer relation department at 800-654-7013 and tell them the problems your having and that you think it's a defective light engine. They will initially act like they have no idea what you're talking about but will give you the names of some certified dealers in your area to call. Once you have a tech out from the dealer and they confirm the light engine problem (takes less than a minute) call Hitachis customer relation department back and tell them that a certified tech confirmed the problem. All of a sudden, Hitachi will say they are aware of the probelm...imagine that!

Hitachi will call the dealer and confirm this with them and they they will send the light engine directly to the dealer and Hitachi will cover the cost of the part (around $1500). All you will pay for is the install. Our install was $400...worth it to us since we paid $3600 for this TV 3+ years ago and it's been a great TV.

DO NOT let the dealer tell you that you will have to pay for the part. Hitachi knows about this problem all to well and they are replacing the part for free.. Again, you only pay the install. Please deal only with the customer relations department at the number I listed above. If you deal with their regular customer service people, they will have you chasing your tell. Hitachi customer relations will take care of you! Good Luck!

Dec 08, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

7 Answers

Pink Screen


There is a service bulletin for this problem - you need to reintialize the memory settings in the service menu - I have a pdf file showing how to do this.

Sep 09, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

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