Question about Canon SmartBase MP390 All-In-One InkJet Printer

1 Answer

"PUT IN CARTRIDGE" error with cartridges installed

I have soaked in water and blown out the print head. Replaced cartridges and did the blow in straw to 'prime' the print head.

Posted by on

  • SloLo Jun 27, 2008

    After ceaning print head and using the straw technique in the small holes in the ink cartridges, everything seemed to be working fine. Even printed a B&W text file then printed a color photo, OK and OK.

    After printer sat for about an hour the "put in cartridge" error appeared again and I can't get rid of it. HELP.

  • Anonymous Aug 08, 2008

    the printer did not print black - after cleaning the print head
    a "put in cartdridge" appeared



×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Expert
  • 71 Answers

Hello Dear,
The Print Head in your printer is physically damaged and so even though it is present and installed it will not be detected by the Printer, you need to purchase and install a new print head for your printer.
Warm Regards,
Manoj Joseph
+91 9352008418

Posted on Jun 17, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My printer only prints magenta\


Hi,
A color or photo cartridge is either low, clogged or has run out of one of the basic colors it mixes together to create the colors in your images. The printer cannot print correctly if it lacks one of the basic colors, even if it still contains some of the other colors. The cartridge may also be clogged. The cartridge must be replaced

This may help

You can try to clean the printer head manually. To clean the printer head, remove the ink cartridge from the printer. Moisten a cotton swab by dipping it in hot water or isopropyl alcohol, and then gently wipe the printer head. Do this repeatedly until it softens the dried ink.

For models where the printer head is located in the printer, you can put 7 to 10 drops of isopropyl alcohol in the ink receptacle where the ink flows from the cartridge to the head. Turn the printer to self-cleaning mode. You can also leave it for a few hours or overnight before repeating the self-cleaning mode.

If the print head is located in the cartridge, soak the print head in hot water and let it soak overnight. Dry the print head part using a paper towel and switch it to self-cleaning mode.

If the hot water soak does not work, place the cartridge printer head in isopropyl alcohol and let it soak overnight. Wipe off the soaked area and dry it carefully using a damp paper towel. Turn the printer to self-cleaning mode to remove any dried ink.

For more Help Source... Can You Fix Dry Ink Cartridge eHow

Thanks,
HP Phone Number

Jun 25, 2014 | HP Officejet Pro L7680 All-In-One InkJet...

Tip

How to clean a Clogged/Blocked Print Head/Cartridge..


If you fault is according to user manual, a defective Print Head/Cartridge... The Print Head/Cartridge., maybe so clogged, and clogged up so deep that can not be cleaned in the normal way. Then, the printer can not communicate with the computer at this point. So you can't send the cleaning command to printer.
Here's what to do:
1. remove all the Print Head(s)/Cartridge(s).
2. Take out the Print Head/Cartridge. by releasing the lock lever. Look in the "Easy Setup Instruction" Step to find the location. Obtain a manual. (You can download it from manufacturers web site)
3. Put the Print Head/Cartridge. in a plastic zip lock bag. (Test the bag is air tight.)
4. Soak the covered Print Head/Cartridge. in hot water (hottest setting of the tap) for 5 minutes. The high temperature will soften up the clogged ink.
5. Immediately install thePrint Head/Cartridge. (Must be be dry) in the printer, and install all the ink cartridges.
6. Turn on the printer. If this works, you should not have a working printer, Now then, Most Important. Start the cleaning process from the computer. Run the cleaning several times to deep clean it.

on Aug 25, 2010 | Office Equipment & Supplies

1 Answer

The printer won't print. Instead, an error message appears that says, "The type of print head is incorrect. Install the correct print head." Why this now, since I've been using the same printer...


(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or isopropyl alcohol to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work, then you need to try soaking the print head. In this case:
(1) Remove the print head from the printer
(2) Soak it in hot water for an hour or so
(3) Remove it, let it dry completely
(4) Replace the print head and cartridges and test it

Feb 24, 2014 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Problem with printhead please consult user guide


Use the printer's utility program to self-clean the printer. This process may need to be repeated as many as 5 to 10 times. Often this will resolve the problem.

Turn the printer off, preferably overnight, if the self-cleaning utility has not worked. The ink may need to soften before the self-cleaning utility will be successful. Turn the printer on and try the self-cleaning utility again several times.


Determine from the owner's manual where the print head is located. Epson printers, for example, are usually in the printer. Many other brands place the print head in the cartridge.


Remove the cartridge. For models where the print head is in the printer, drop seven to 10 drops of isopropyl alcohol (rubbing alcohol) down the ink receptacle area. This is the hole where the ink flows into the head from the cartridge. Run a few self-cleaning utilities. If necessary, allow to sit a few hours or overnight and repeat the self-cleaning utility.


Soak the cartridge print head in hot water if the print head is in the cartridge. Allow to soak overnight. Dry the print head area with a paper towel. Repeat the self-cleaning utility.


Place the cartridge print head in isopropyl alcohol if the hot water soak did not unclog the print head. Leave the print head covered in alcohol overnight. Use a damp paper towel to wipe off the print head area. Dry carefully. Try the self-cleaning utility again.


Purchase a new cartridge if the alcohol soak did not unclog the print head in the cartridge. This will provide new print heads that won't be clogged. Contact a service technician for repair of print heads in the printer if the alcohol did not unclog the print head.

Mar 01, 2011 | Office Equipment & Supplies

1 Answer

I suspect that the black printer head is clogged up, is that seomething that I can repair myself?


Hello
Yes you can repair by trying the following steps:-
Remove the cartridge. For models where the print head is in the printer, drop seven to 10 drops of isopropyl alcohol (rubbing alcohol) down the ink receptacle area. This is the hole where the ink flows into the head from the cartridge. Run a few self-cleaning utilities. If necessary, allow to sit a few hours or overnight and repeat the self-cleaning utility.
Soak the cartridge print head in hot water if the print head is in the cartridge. Allow to soak overnight. Dry the print head area with a paper towel. Repeat the self-cleaning utility.
Place the cartridge print head in isopropyl alcohol if the hot water soak did not unclog the print head. Leave the print head covered in alcohol overnight. Use a damp paper towel to wipe off the print head area. Dry carefully. Try the self-cleaning utility again.
Hope it helps, if so do rate the solution
good luck

Dec 27, 2010 | Brother MFC 7300C InkJet Printer

1 Answer

Says to replace cartridge which i did but it still wont print.


Why isn't any ink coming out of a new ink cartridge that has just been installed?

The ink cartridge may have a plastic tag covering the print head, which should be removed before the cartridge is installed. If the tag has been removed and the problem persists, there may be air bubbles blocking the print head. In this case, you can try using the print head cleaning function of your printer or leave the ink cartridge in your printer for about an hour to allow the air bubbles to rise to the top of the ink cartridge.



What should be done if the ink cartridge doesn't print or some of the colors don't print?

The nozzle may be clogged with dried ink. The print head should be blotted with a damp lint-free cloth to remove the dried ink. If this does not work, try soaking the ink cartridge in water for a few minutes. To soak the ink cartridge, place it in a Styrofoam cup and fill the cup with water until the ink cartridge is halfway immersed in water. If the ink cartridge does not print after this is done, try soaking the ink cartridge overnight.

Hope it helped...

Oct 28, 2010 | Canon imageCLASS MF5750 All-In-One Laser...

1 Answer

I changed the color ink cartridge and it still won't print.


The replacement cartridge may have a dried out print head, or there could be an air bubble in the ink cartridge preventing ink flow. The only thing you can really do at home is to press the bottom of the cartridge, the print head into a folded paper towel lightly moistened with warm distilled water. Be careful as the goal is to have ink soak out of the cartridge and could get on your hands. If the print head is in good shape you should see a foot print of the print head, a rectangle roughly the same size as the silver area on the cartridge. If not try a few more times. If still nothing the cartridge will need to be replaced. Cartridge World stores have equipment to prevent/repair these kinds of issues, so maybe you can give you closest one a call. :)

Jun 14, 2010 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Cyan ink won't print


Dear Sir/madam,

My recipe for print head cleaning:

1. Soak the print head in distilled water until it is very clear. Use a small plastic container that did not contain any chemicals in it before procedure. Single use containers should be used.
2. Leave the head in distilled water solution for 24hrs. Make sure water level covers ink inlet ports too.
3. Change distilled water in the container and heat it to degrees 40-50C. Too hot can damage the dead so make sure to not overheat the water. When the water is ready submerge the head into the container for 15mins or so. Make at least 4 cleaning cycles this way.
4. Put a coffee filter on the table, underneath the coffee filter put 3 - 4 sheets of paper towel to absorb the cleaning solution.
5. Put the print head on the coffee filter and get some soda straws (they are ideal for ink ports on pixma printers) remove rubber padding around ink ports on the print head by using some instrument as tweezers. Recommended way is to submerge the head into distilled water because rubber padding can be removed easily without friction in water. Now when you are ready connect each soda straw to every ink port.
6. Make a cleaning solution by using few drops of ammonia solution and distilled water. For example 2ml of ammonia and 19ml of water in a 20ml syringe. Mix the solution by shaking the syringe.
7. Fill the soda straws with cleaning solution. If you get air pockets in the straws use another 20ml syringe to connect and force air trough the straws until there are no more air pockets and solution level is decreasing in the straws. Take some patience the method is slow but well worth it. The solution should decrease faster as more nozzles are cleared. Don’t hesitate to use the empty syringe to force some air trough the nozzles if you get air stuck when filling the straws.
8. Finish the cleaning by injecting pure distilled water and by submerging the print head into distilled water for 15mins. Then blow the ports with air using a syringe with a soda straw.
9. Clean the gold contacts on the head with some isopropyl alcohol and then immediately install into printer and perform 2 to 5 cleaning cycles or some deep cleaning to prime the head, and then print some purge pages. Now you can print nozzle check to see how well the cleaning unclogged the nozzles.



sir once we finish this chat you will be asked to rate the chat. that time please dont forget to give a good rating
and review. because many customers dont rate the chat and we experts are left with no credits for providing a
solution.


so please dont forget to rate the chat after end of the session. this is just a information to you. always use end
session button to end the session.

thanks
good luck

Aug 27, 2008 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

Canon MultiPass F20 - "Wrong Cartridge error msg" - not new but hardly used


Take both cartridges out and then you will see a grey lever in the front of the assembly that holds the two cartridges in it.
If you lift that lever up it will allow you to remove the print head assembly.
Soak that in some hot water, use a straw to help blow out any remaining ink residue in the holes that the ink flows throw and once it is dry again put it back in and see if the error goes away.
I'm just running a head cleaning, nozzle cleaning etc. now but I appear to be back in business.

Mar 27, 2007 | Canon MultiPASS F20 All-In-One InkJet...

Not finding what you are looking for?
Canon SmartBase MP390 All-In-One InkJet Printer Logo

Related Topics:

68 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

old marine
old marine

Level 3 Expert

1818 Answers

Corne Viljoen

Level 2 Expert

385 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...