Question about Creative Labs Zen MicroPhoto MP3 Player

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ZEN 60G STUCK IN RECOVERY

MY ZEN 60G IS STUCK IN RECOVERY MODE, IT WON'T REBOOT, WHEN I CHOOSE RELOAD FIRMWARE ..IT COMES UP WITH HARDDISK PROBLEM.

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  • Anonymous Dec 08, 2008

    mine too m8.I have the Zen Microphoto 8gb

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As with the error message suggests, you had a HARDISK PROBLEM. It's hard to diagnose Hard disk problem. You either had a loose hard drive connector or worst, you might had a stucked up drive when you dropped your player, or when you suddenly lost connectivity through your PC through several reasons such as power shortage, power spikes, or temporary hardware conflicts. All these may cause hardisk bad sectors.

If you know how to dismantle your player, then you can try reconnecting loose hard drive connectors if you know where it is located. It is the multi-pin connector, so be careful with the correct orientation of the connector.

It might be a little harder for you if the case is a stucked-up drive.I tried repairing harddrives before by dismantling the player and exposing the hardisk read/ write arm shaft (don't ever try to unscrew the hardrive if you don't know what you're doing. A slight misalignment will render that unfixable!).

Check if stucked hardrive is the case. Power up your player and hold it close to your ears. If you hear large clicking accompanied with unwanted noise, then you do have a stucked drive in your player.

With some hardrive, you'll just have to remove the sticker, and you'll find a small hole wherein you can insert a pin or a very thin wire and slightly and carefully dislodging the stucked arm until it's free moving).But be very careful, this one's a very delicate procedure. Do this at your own risk! In my Zen Micro (ST1 Hard drive based, SEAGATE brand), it worked for a while. But after sometime, it wears permanently rendering my player totally useless.

I would suggest, that you buy a new hardisk for that one or find a replacement. I'm not familiar what kind of hardisk the Zen 60 Gbyte uses. I think it is the larger 3 - 4 inch drive. If it is a small ST1 Drive such as the one found in my Zen Micro, then you can replace it with a Compact Flash CF Card (same size and pin configuration). It is a flash based card, more durable and shock proof. It causes no hang-ups and is much faster on startups. Ask your local dealer for this if this is possible, or if they had a replacement. Or you can search some proper documentation and specs, or even a simple fix for your Zen 60Gbyte player on the web. Most of my repairs came from instructions and hacks from the web. Only 30 percent of them came from my intuition, that is purely electronics troubleshooting (I'm dealing with microelectronics surface mount devices testing and replacements, not advisable for non techs as these are really tiny miniature parts you will be dealing with)

Hope this helps...

Posted on Mar 15, 2008

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1 Answer

What can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?


what can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

Jul 08, 2012 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative zen micro stuck in recovery mode


To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Dec 28, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Stuck in recovery mode--would love to avoid buying a new mp3


I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.

Jul 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

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i have the same problem of recovery mode. can you help me please

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can you choose any of the options 1-4? try to clean up.

Jun 24, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Recovery Mode


I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

May 08, 2008 | Creative Labs Zen Digital Media Player

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Stuck in recovery


Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331

Apr 09, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Stuck in recovery mode, never been used, screen states firmware problem . everything i have tried has not worked. Tried cleaning mode, reload firmware mode, noting. HELP


Stuck in recovery mode Zen v
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.


I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.
Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.

Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt.


good luck
please mark the post with a fixya

Mar 16, 2008 | Creative Labs Zen V MP3 Player

2 Answers

ZEN VISION M STUCK IN RECOVERY MODE


im having that sme problem! even when i try 2 restart it still acts crazy! when u find out how 2 fix ur let me kno cuz really want this thing 2 start workin again

Mar 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Problem with 'Hardisk Problem'


"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)
or
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.


I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.

Jan 19, 2008 | Creative Labs Zen Touch MP3 Player

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